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Management Customer Service

Location:
Dallas, TX
Posted:
December 01, 2016

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Resume:

CORETTA J. ACHU

**** * ******** *****

Killeen, TX 76542

Phone 254-***-****

acxqfa@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 18 successful years of related experience in logistics and supply chain management, procurement and warehousing. A competent forecaster and logistics analysis. Highly proficient in Property Book Unit Supply Enhanced (PBUSE), Salesforce, Outlook, Word, Power Point, Excel, Federal Logistics (FEDLOG) and many other automated CRM systems. An effective manager, trainer and motivator. Reliable individual with customer service experience that compiles information and works well in both collective and individual environments. Following guidance and procedures on general safety practices to ensure safe operation of equipment at all times. Loading and securing items on vehicles for transport taking into account the load capacity of the vehicle and local operating guidelines. Exceptionally organized, punctual, and an eminent planner and highly skilled in general clerical tasks. Capable of providing solutions in an expeditious, efficient, and timely manner to a variety of problems. Extensive use and knowledge of DOD regulations and policies. Well-versed speaker with the confidence to communicate technical advice, guidance and assistance on supply operations to all skill levels.

EMPLOYMENT HISTORY

Unit Supply Sergeant

United States Army Reserves, Austin TX April

2015 – Present

Salary $15,000

Currently oversee the entire logistics department for a telecommunication company servicing all of North America and parts of Canada. Charged with the daily execution of property and inventory management of $4 million worth of company assets and equipment. Duties encompass the mentorship, evaluation and management of a 3PL for services provided. Assigns work to subordinates and provide any necessary technical guidance. Assign work to subordinates and provide any necessary technical guidance.Building and maintaining external relationships with customers, contractors and vendors. Continuously developing processes utilizing data driven analysis that meet and exceed company goals and streamlining the entire warehouse work flow. Charged with fine tuning RMA processes that effectively cut down on excess expenditures. Serve as the lead trainer for new employees at Accel Atlanta office. Serve as the Supply Management Specialist to implemented/integrated contingency contracting, acquisition, logistics, and technology. Created and implemented management control procedures; conducted inspections to insure compliance with Quality Control requirements. Managed and controlled requisitions, issuance of warehouse stocks, inventory and turn-in of repairable and accountable supplies. Analyzed and coordinated supply and maintenance workload and collected and analyzed data; prepared periodic management reports. Requested approval from the Branch Manager for tasks not covered under the terms of the Statement of Work (SOW) or the Standard Operations Procedure. Developed and directed the development of modeling, operations research analysis techniques and other analytical techniques to provide support for financial, business and resource management decisions. Evaluate program effectiveness by review of Metric Reports, discussion with leadership, and consultation with customers. Provide centralized direction, technical guidance, and team leadership for analysis, evaluation, planning, coordination, and development of data, information, policies, regulations, procedures, and requirements for automated programs. Coordinate resource integration and balance between mission areas, systems, functions and appropriations. Working under general supervision, the employee as a Senior Supply Management Specialist is assigned continuing responsibility for the review and analysis of various programs and projects as well as special projects and studies. The supervisor provides general policy guidance and broad objectives to be achieved by the organization. Has been delegated authority for independently planning, scheduling, coordinating, carrying out and monitoring the effectiveness of the program. The incumbent’s judgment on technical matters is usually accepted without change. Provides recommendations, actions, and decisions are primarily reviewed for results in achieving supply program goals and objectives. Consults with the supervisor in determining which projects to initiate, develops deadlines, and identifies staff and other resources required to carry out assignments. Developed expertise in the area, is responsible for planning and carrying out the work, resolving most of the conflicts that arise, integrating and coordinating the work of others as necessary, and interpreting policy in terms of established objectives. Organize the work and plans time and resources in order to carry out necessary coordination and liaison activities. Develops and implements new analysis techniques and/or operating methods for other analysts to use. Kept the supervisor informed about progress, potentially controversial matters, policy issues and issues with far-reaching implications, and intractable problems. Performance is evaluated in terms of effectiveness in meeting objectives and achieving expected results, and impact on mission and goals of the Command, AMC and DA.

Unit Supply Sergeant April 2012 – April 2015

United States Army, Killeen TX Salary $41,000

Serves as a Supply Sergeant for the 4th Sustainment Brigade and 297th Inland Cargo Transfer Company (ICTC). Responsible for coordinating latrines and field exercise support for both company an battalion training exercises for 3 battalions and 25 companies responsible for providing book oversight for over $500,000 worth of organizational property, reviewed, monitored and corrected. Cyclic and sensitive item inventories, coordinated for all Joint Service Lightweight Integrated Suit Technology (JLIST) and Rapid Fielding Initiative (RFI) equipment for deploying units, responsible for the health, welfare, training, and safety of six soldiers. Brigade Recycle Manager, responsible for coordinating field exercise training for three Battalions and 27 companies; coordinated for all JLIST and RFI equipment ISO deploying elements, tracked all Financial Liability in Investigations of Property Loss (FLIPL) for the Brigade. Ensuring work is completed within set timelines and in compliance with set policies and procedures. Following guidance and procedures on general safety practices to ensure safe operation of equipment at all times. Played an essential role in the transient room management and its procedures. Government Card Holder responsible for Brigade wide purchases up to $10,000 for the Brigade S-4. FLIPL NCO, Severe Weather Response Team (SWRF), Government Card Holder. Responsible for the provision of logistical support regarding the uniform application of supply administrative and operating policies. Supplies, expendable property and equipment, controlled expendable items and fixed assets are encompassed under overall property and suppliers. Plans and formulates program execution of varied and complex supply management elements which include but are not limited to water craft amphibious vehicles, communication equipment, commercial design vehicles construction and engineering (IM) supply program. Prepares and coordinates receipt, disposition, and distribution/redistribution of supplies and equipment. Manages the supply policy program and functions as the technical authority for subordinate commands. Provide technical guidance, advice and solutions for any unusual supply problem. Advise higher-level managers on new developments and supply techniques. Recommend methods for a more efficient supply system. Interprets, analyzes and evaluates supply regulations policy, procedures and data in order to select, develop and apply approaches, methods and techniques in solving problems as well as informing subordinate activities of required changes being made in supply. Provide supply, inventory, and storage management support. Conduct internal review evaluations and supply performance studies to determine efficiency of support and service. Takes corrective action or changes methods of operation to enhance service and performance. Plans, establishes and revises operating procedures and establishes priorities and deadlines to provide for the overall accomplishment of the property accountability mission. Reviews, analyzes, recommend approval/disapproval requests for equipment changes to authorization media (TAADS) peacetime and mobilization documents. Ensure that the post Director of Information Management (DOIM) supply readiness posture is at required standards. Evaluates and reviews equipment requirements to insure standardization. Evaluates and reviews bills of material. Ensures appropriate authorization data is obtained, reviewed and concurred/non-concurred throughout the chain of command up to final approval point at Department of the Army level. Personal contact must be maintained with these levels to insure proper authorization request submissions, timely approvals, and receipt of policy or procedural changes. Reviews, reconciles, and certifies authorization data on property records. Requests and receives materiel and ensures that authorized property is on hand or on order. Receives and issues equipment which includes videocassette recorders, personnel computers, laptop computers, printers, LAN/WAN components and associated software. These duties include maintaining accountability, and coordinating equipment repairs whenever necessary. Assure consistency with procedures concerning maintenance and accountability of records, conduct of inventories, reconciliation of discrepancies, and preparation of claims for reimbursement of lost or damaged property. Performs and/or directs periodic reviews and studies of assigned operations to identify areas of deficiencies and follows up to ensure that corrective action has been accomplished. Maintains close contact with sub-hand receipt holders to ensure compliance with regulatory requirements through Command Supply Discipline Program (CSDP) visits and other site visits throughout the year. Advises hand receipt holders of corrective measures to improve efficiency and accuracy of property accountability. Ensures inventories are accomplished in a timely manner and properly reported through command channels. Provides guidance and assists in several inventory/accountability areas including, but not limited to, proper documentation, actions to take when inventory discrepancies are discovered, including overages as well as shortages.

Unit Supply Sergeant April 2012 – April 2008

United States Army, Killeen TX Salary $41,000

Served as Supply Sergeant for Heavy Equipment Transportation Company that provided heavy lift transportation support MNC-I and allied forces in support of Operation Iraqi Freedom OIF 08-10, consisted of 299 personnel and 90 wheeled vehicles Organizational, and Direct Support Maintenance assets, maintained supply records on loan and all personnel and equipment, responsible for managing and accounting for two property books and hand receipts in excess of 43,000,000. Conducts and monitors Command-wide compliance reviews concerning supply and equipment management programs, to include installation property account-ability, maintenance of stock record accounts, reports of survey, acquisition, authorization, excess, maintenance and utilization management. As part of the inspection process, conducts pre and post briefings; leads inspection teams and compiles findings/results for commanders’ signature. Evaluate internal installation supply and equipment management control programs to ensure consistency and compliance with associated regulations and procedures. Provides technical advice, or guidance to appropriate personnel to implement recommendations based on survey/review findings. Identifies discrepancies by tracing back to initiators of requests or by researching through appropriate files to ascertain number of items ordered and received. Reviews supply and equipment accounts to ensure all items chargeable to user and contained in property book hand receipts have, in fact, been incorporated in the property book, records of inventory- accurately reflect quantities of installation property on hand and on receipt. Ensure that inventories are accomplished on a timely basis or as prescribed by regulation. Assure that all accountable installation property is on hand, in storage, and on hand receipts. Evaluate validity of supply requisitions/transactions from initial requests through issue, storage or disposal procedures. Assist in conducting equipment walk-through reviews. Implement changes to existing regulations or policies concerning property accountability, procurements, accounting, maintenance and utilization procedures based on noted problems or concerns. Prepare correspondence for signature regarding technical guidance or response in matters related to installation supply and equipment management findings or recommended procedures for overall program effectiveness. Reviews current regulations, procedures, and directives utilized by organizations for procurement and accounting processes to ensure proper application of such doctrines and provides written/verbal clarifications. Supervised and performed duties involving request, receipt, storage, issue, accountability, and preservation of expendable supplies and equipment. Prepares and maintains organizational supply records and forms; receives and inspects inventories for future deliveries; maintains accounting system associated with supply management; secures and controls supplies; uses computer applications in work assignments; practices general clerical procedures. Provides technical guidance in areas of supply management; reviews records and information documents for accuracy and completeness; coordinates supply activities; posts transaction to organization and installation property books and supporting transaction files. Uses general supervisory skills to assist others in performing supply and inventory control management duties; recommends professional development activities for subordinates; assist and advises supply officer and commanders. Providing materials and supplies other than those materials/supplies directly tied to one of the other task areas; Providing logistical support to develop, pack, ship, store repair parts and kits to use in component repair and unit organic or other government maintenance programs in the accomplishment of unit level through general support/depot level maintenance, modification and/or rebuild; Fabricating, procuring, shipping, and assembling/dissembling items. Receive, classify, store and distribute repair parts, component and other appropriate supply classes. Redistribution Property Accountability Team, Theater Provided Equipment Refurbishment Program, Safety NCO, Deputy Fire Marshal.

Unit Supply Sergeant January 2005 - April 2008

United States Army Reserves, Norman OK Salary $34,000

Serves as Inventory Control Clerk II mmonitors and maintains current inventory levels; tracks orders and investigates problems. Receives, unpacks and delivers goods; restocks items as necessary; labels shelves. Inspects shipments for accuracy and completeness, and resolves inconsistencies. Counts material, customer inventory, equipment, merchandise, or supplies in stock and posts totals to inventory records. Compares inventories to office records or computes figures from records such as sales orders, production records, or purchase invoices to obtain current inventory. Verifies clerical computations against physical count of stock and adjusts errors in computation or count, or investigates and reports reasons for discrepancies. Performs routine clerical duties and reports. Prepares list of depleted items and recommends survey of defective or unusable items. Stocks and issues materials or merchandise.

Correction Officer January 2005 – March 2006

Oklahoma County Jail, OK Salary $31,000

Providing safety in program activities and supervising labor crews in various areas around facility. Conducting shakedown for contraband materials, either individually or as part of a specialized team; confiscating contraband in accordance to facility and contracting agency policies and procedures. Initiating disciplinary reports on inmates or detainees. Advise and counsels workers on how to improve their performance and explain new work techniques. Preparing reports and maintaining daily logs as required. Ensuring prompt and appropriate assistance to inmates or detainees in the event of injury, illness or trauma. Promoting facility cleanliness and reporting need for maintenance or repairs. Serving as member of special teams to respond to emergencies as required. Completing training courses as required by facility training standards. Performing correctional duties for any shift as defined by management. Performing other duties as assigned.

EDUCATION

A.A., Social Science, Central Texas College, Killeen, TX, 60 Semester Hours Completed.

TRAINING

Certification, A+ Essentials, Ft Hood, TX,

Certification, Unit Supply Specialist Course, United States Army Quartermaster Academy, Fort Lee, VA,

Certification, Combatitives Level I, Ft Hood, TX,

Certification, Leader Comprehensive Fitness Course, Ft Hood, TX,

Certification, Advanced Leadership Management and Development Course, United States Army Quartermaster Academy, Fort Lee, VA,

Certification, GFEBS Cost Management Course, Ft Hood, TX,

Certification, NATO Peace Corp Support Operation Course, Ft Hood, TX



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