OBJECTIVE

Bartender/FOH Manager with over ** years of exceptional customer service in the hospitality industry. I have worked from coast to coast and can adapt to any situation with ease. I enjoy a challenge and there's always room to learn. I'm interested in any position FOH so that I can continue to hone my skills. My sense of urgency and multi-tasking abilities is an asset to any bar or restaurant.

WORK EXPERIENCE

Bartender/Server

April 2016 - present

Heavy's Bar and BBQ Grill Newnan, Georgia

Bartender/Server creating and suggesting drinks taylor-made for each guest. Up selling to premium quality drinks and food.

Excellent customer service, Multi-tasking, Fast Learner,

FOH Manager/Bartender

February 2007 - April 2016

The Corner Tavern Newnan, Georgia

Bartender/Food and Drink Server duties, cash handling, keno runner, customer service, training, interviewing, promotions, scheduling entertainment, inventory, cost analysis. Most importantly, ensuring that the customer leaves happy and returns

Customer Service, Cash Handling, multitasking, Inventory, Cost Analysis, Food Service,

Food Server

June 2011 - December 2011

IHOP Helena, Montana

Food service, hosting, cash handling, customer service. I relocated to Montana for a short period but my position was held at The Corner Tavern in my absence.

Customer Service, Multi-tasking, Food Service,

Bartender/Trainer/Key Manager

November 2006 - June 2008

TGI Friday's, Inc. Newnan, Georgia

Bartender and server duties, FOH trainer, key holder in charge of voids, comps, over-rides, and table touches. Making sure the guests leave happy was most important.

Customer Service, Cash Handling, Customer Service Skills Training,

Food Server/Trainer

September 2002 - November 2006

Keith's Drive In Restaurants San Diego, California

Fast-paced 24 hr diner specializing in home style cooked food. Responsible for running sidework, customer satisfaction, cash handling, and ensuring repeat business.

Cash Handling, Business Organizational Skills, Customer Service - Face-to-Face Support,

Owner/Manager/Bartender

August 1992 - August 2002

The Tom Cat Express San Diego, California

Neighborhood sports bar and grill dependant on the locals. I was hired as a bartender, became manager within a year, and had the great opportunity to purchase ownership by the third year. I was able to implement changes which doubled our net from 360k to over 750k in a few short years.

Management, Customer Service, Inventory Control,

EDUCATION

Bachelor's Degree, Small Business Administration and Management, Finance,

Old Dominion University Norfolk, Virginia

CERTIFICATION

ServSafe Food Handling

November 2011

Ga Department of Health

Safe storage and handling of food and beverages

ServSafe Alcohol

November 2011

Ga Department of Health

Responsible alcohol service and carding procedures

SKILLS

Management

Expert

Customer Service

Expert

Business Organizational Skills

Expert

Organization and Time Management

Expert

HONORS & AWARDS

Strive for Excellence

Excellence in FOH Training

INTERESTS

Crossword Puzzles, Fantasy Football, Computer/Video Games, Golf

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