Ricky Cheung

** ***** *****

Markham, ON L*E *S*

Residence: 416-***-**** E-mail: acxqee@r.postjobfree.com Mobile: 647-***-****

CAREER OBJECTIVE

Competent, confident, detail-oriented information technology professional with 10+ years’ experience managing, administrating, and maintaining optimized secures LANs in Windows / Linux Environment in both Physical & Virtual (Vmware + Hype-V). Seeking to contribute to a progressive, customer-driven business with unique experience in Deployment, Implementation, Network Integration and Customer Service.

Technical Skill

Networking:

Active Directory (AD) / TCP/IP

DNS / NAT / DHCP

Cisco / Sonicwall VPN

Sonicwall Firewall

Fortimail

WAN / LAN

Switch / VLAN (Cisco IOS)

RIPv2 / OSPF / EIGRP / IPV4 / IPV6

POP3 / SMTP/ IMAP

SNMP

SSH / Telnet

FTP / TFTP

Utilities:

Norton Ghost

Partition Magic

Virtual PC

VMware

Hyper-V

VCenter

McAfee/

Norton AntiVirus

Vsphere

Appassure

Symantec Endpoint

Accpac, Replistor

Veeam

Computer Forensic Tools

Backup Exec

Microsoft:

Windows 2012 / 2008 / 2003

Windows 10 / 8 / 7/ 98 / 95

Group Policy

PowerShell

Outlook Anywhere

DOS

Visio

WinXP Pro

MS Office

Exchange Servers

Boot Script

MS Project

MS Sharepoint

● SMS

USMT

RIS

MMC

Terminal Server / RDP

Hardware:

IBM

APC

Dell

HP

Epson

Lexmark

Unix:

Red Hat (Fedora)Linux

Mandrake Linux

Sun Solaris

Web Page Package: Mantis Ticket System

EDUCATION

VMware Certified Profession (VCP6-DCV) – Data Center Virtualization 2016

Cisco Certified Network Associate (CCNA) – Routing and Switching 2016

Microsoft Certified Specialist (MCP) – Hyper-V Server Virtualization 2016

Computer Hacker Forensic Investigator (CHFI) - By EC Council* 2005

Certified Ethical Hacker (CEH) - By EC Council* 2004

Microsoft Certified System Administrator (MCSA 2003) – Security Path 2005

Bachelor Degree on Computer Science and Economic, University of Toronto 1995

NOTABLE CAREER ACCOMPLISHMENTS

Over 10+ years Customer face to face, Email and phone Supports Experience

Deployed more than 10000 systems from Windows NT / 2000 to Windows XP Pro for companies such as SUN LIFE, HYDRO ONE, GTAA (Greater Toronto Airport Authority), City of Toronto, Toronto Public Library, Ministry of Labor using ITIL concept.

Constructed secure network that reduced the rate of being hacked by 20%

Resolved difficult and persistent technical issues arising on the server that retained the server up time over 99%

Excellent support service that contributed higher customer satisfaction that exceeded the repeat client base by 35%

EMPLOYMENT

(2015 – Present)

Position: Network Administrator

Company: Eurofase Lighting

Platform: Windows 10, 8, Window 2012/2008/2003 Server, XP pro, VMware VM Servers (ESXi 5.x -6)

Exchange Server 2010, Outlook 2010, Symantec Endpoint Server / Client

Administrated VMware infrastructure including configuration of virtual network, clustering, HA, vMotion & Update Mgr

Administrated ESXi Host 5.x/ 6, Vsphere 5.x / 6 and VCenter 5.x / 6

Administrated SAN based on Dell PowerVault MD3220i iSCSI Storage Array and Dell PowerConnect switches. Administrated and managed LUNs

Setup and Maintain AD, Login Script, Group Policies, DNS, DHCP Servers, IIS Servers, Backup Server, Antivirus Server, Email Server, VMware Server, Print Server in all environments

Managed and administered Exchange 2010 organizations, OWA, Outlook Anywhere, Exchange Web Service

Managed Intelligent Message Filtering using Fortigate Fortimail Appliance

Installed and configured Symantec Endpoint Protection including antivirus for Exchange Server

Administrated internet filtering, internet security using Sonicwall Firewall Appliance

Administrated Websense internet filtering and security software

Backup & Restore Files/VMs using Dell Appassure

Developed and implemented backup strategy of vitally important servers including corporate Exchange Server and SQL servers using Symantec Backup Exec software

Configured and administered Cisco 2950 Catalyst switch, managed multiple VLANs for WAN, LAN and DMZ, administered Cisco 1941 router including Policy Based Routing, firewall, VPN etc.

Customers Support using SysAid Ticket System

Responsible to Configure, Stage, Deploy, Maintain, Migrate and/or Troubleshoot the PC or VM for the users in all environments

Supported all the PC applications such as Office VBA, Antivirus, VPN in all environments.

Remote and/or Face to Face Support for the users in all environments.

Routers, Switches, Patch Panel, Network setup and Cabling in all environment

Servers, Desktop, Notebook, UPS, eSATA, etc hardware repair and maintenance

Printers support and maintenance such as replacement of Fuser, Rollers or whole Maintenance Kit

EMPLOYMENT

(2008 - 2015)

Position: Information System Coordinator

Company: Versent Corporation ULC / Laser Quest

Platform: Windows 10, 8, Window 2012 /2008 Server, XP pro, VMware VM Servers (ESXi 5.x -6)

Lotus Script, Exchange Server 2010, Outlook 2010, Symantec Antivirus Server / Client, McCafee Enterprise Antivirus Server

Versent is the mother company of Laser Quest. Support Internal servers and technical support (face to face, email and phone) for all Laser Quest Centers and Head Office Staffs in North America

Setup and Maintain AD, Login Script, Group Policies, DNS, DHCP Servers, IIS Servers, Backup Server, Antivirus Server, Email Server, VMware Server, Print Server in all environments

Customers Support using Mantis Ticket System

Imaged (Staged) the new PC using Acronis True Image 2015 before deployment

Responsible to Configure, Stage, Deploy, Maintain, Migrate and/or Troubleshoot the PC or VM for the users in all environments

Supported all the PC applications such as Office VBA, Antivirus, Sage Accounting Software, Lotus Script Spreadsheet, VPN in all environments.

Remote and/or Face to Face Support for the users in all environments.

Routers, Switches, Patch Panel, Network setup and Cabling in all environment

Servers, Desktop, Notebook, UPS, eSATA, etc hardware repair and maintenance

Printers support and maintenance such as replacement of Fuser, Rollers or whole Maintenance Kit

EMPLOYMENT

(2007 - 2008)

Position: Field Engineer

Company: NETWORTH – On site IT support for SERVERS and DESKTOPS (10 different SME Corporations)

Platform: Windows 2k3,2k Server, Windows 2k pro, XP pro, Lotus Domino R6.5 Server,

Lotus Notes R6.5 Client, Exchange Server 2k3, Outlook 2k3, Symantec Backup Exec Server, ArcServe Backup Server, Symantec Antivirus Server / Client, McCafee Enterprise Antivirus Server / Client, Accpac Servers / Client, Replistor

Networth is IT Consultant Company for SME business. 10 SME corporations are supported by each Field Engineer

Migrated win2k3 server to a new server with better hardware. Exchange Server 2k3, Backup Server and Antivirus Server are also migrated to the new server.

Setup and Maintain AD, Login Script, Group Policies, DNS, DHCP Servers, IIS Servers, Backup Server, Antivirus Server, Email Server, Accpac Server, Print Server in all environments

Deploy a failover solution such as Replistor

Customers Support using Connectwise CRM system

HISTORY EMPLOYMENT CONTRACT

(July/2006 –Jan/2007)

Position: Team Lead - Deployment Technician

Company: Sunlife Financial XP Deployment Project-Upgrade 10,000 PCs (Contract by: CSI Consultant)

Platform: Windows 2k3,2k Server, Windows 2k pro, XP pro, Lotus Domino R6.5 Server,

Lotus Notes R6.5 Client, MS SQL 2k Server, 3 Tier Environments

Led a team of 4 to do user support and deployment

Upgraded PC (IBM Notebook and Desktops Computers) from Windows 2000 to Windows XP Pro

Configured (Staged) the new PC before deployment using SMS (System Management Server)

Backup and Restore user’s data using USMT (User State Migration Tool)

Manually installed user specific application/drivers such as Lotus Sametime or Blackberry if SMS silent installed cannot be used

HISTORY EMPLOYMENT CONTRACT (Jan/2006 – May/2006)

Position: XP Deployment Technician

Company: Hydro One XP Deployment Contract (Contract by: Tundra Technical Solution)

Platform: Windows 2k3,NT4 Server, Windows NT4, XP pro, MS Exchange 5.5 Server, 2k3 Server

MS Outlook, MS SQL 2K Server, 3 Tier Environments

Upgraded PC (IBM Notebook, Desktops and Panasonic Tablet Computers) from Windows NT to Windows XP Pro

Customer Support using Remedy Call Log System (Ticket System)

EMPLOYMENT HISTORY (Aug/2005 to Jan/2006)

Position: XP Deployment Technician

Company: GTAA (Great Toronto Airport Authority) XP Deployment Contract (Contract by: Vision IT Corp Ltd.)

Platform: Windows 2k3,2k Server, Windows 2k pro, XP pro, MS Exchange 2k Server, 2k3 Server

MS Outlook, MS SQL 2K Server, 3 Tier Environments

Upgraded PC (Dell Notebook, Desktops Computers) from Windows 2k pro to Windows XP Pro

Onsite user support at D+1 (One day after deployment)

Part Time EMPLOYMENT HISTORY

(Sept/2005 – Mar/2006)

Position: Technical Service Representative (Work on the weekend and some weekday’s evening)

Company: Compugen Inc. (Project: City of Toronto, Toronto Public Library, and Ministry of Labour XP Deployment)

Upgraded PC (IBM Notebook, Desktops Computers) from Windows 2k pro / Window NT to Windows XP Pro

PREVIOUS EMPLOYMENT CHRONOLOGY

Jan 2004-Mar 2005 Service Engineer (IT Service) True Success Hong Kong Ltd

Aug 2001-Dec 2003 Service Technician Supervisor Tomken Technologies Corp Ltd. (www.tomcom.ca)

1999 – 2001 System Analyst – System Development www.line.net, Hong Kong

1999 System Administrator Freetron Group Ltd. Hong Kong

1998 - 1999 Lotus Notes System Admin City Computing Ltd. Hong Kong

1998 (5 mth Contract) Sales Engineer Sinocorp Development Ltd. Hong Kong

1995 - 1997 Sales and Technician Quality Research Computer Company Canada

References Available Upon Request

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