Bryan Koyano

909-***-**** acxqe3@r.postjobfree.com

Walnut, CA www.linkedin.com/in/bryankoyano

TECHNICAL WRITER

An experienced professional with extensive background in the delivery of channel program content in support of program launch and change management initiatives. Experience in driving projects focused on creation of internal field sales training guides as well as external partner best practice marketing programs. Knowledge and experience with a proven record of success delivering quality solutions for Fortune 500 companies and below to deliver business outcomes aligned with portfolio adoption initiatives.

SKILLS

Program/Project

Management

Partner Consulting

NPI/Portfolio

Incentive Strategies

IT/Operations

Managed Services

Execution

Collaboration

Promotions

Analytics/Reporting

Marketing Action Plans

Lifecycle Services

Problem Solving

Process Improvement

EXPERIENCE

Cisco Systems, San Jose, CA

$49B worldwide technology leader that has been making the Internet work since 1984. Senior Manager, Global Partner Organization - Programs September 2012 – September 2016

Design and implementation of a global go-to market strategy adoption content to enhance service channel partner profitability for 17,000 channel partners.

Delivered over $11M in revenue within the first year by implementing a software partner program framework leveraging an accelerated marketing and communications launch.

Global oversight of promotion and program governance processes to ensure successful launch messaging to internal field sales and external channel partners. May 2007 – August 2012

Design and implementation of service channel policies and program framework affecting partner eligibility and compensation within the Cisco Services Partner Program.

Led an effort to curtail software non-compliance to reclaim millions resulting in a corporate-wide strategy focused on install base management and improving service coverage renewal opportunities.

Senior Manager, Global Service Channels – Partner Business Consulting May 2005 – April 2007

Designer and publisher of the Cisco's "Leading Practices for Partners" and "Partner Field Guide" to aide managed service sales and delivery business transformation.

Led the worldwide localization and adoption of partner best practice guides which is known as Cisco’s E-Consulting and accessible to over 72,000 Cisco channel partners. Bryan Koyano Page 2

May 2002 – April 2005

Partner Enablement Consultant chartered targeting Cisco’s top 25 service partners.

Engaged with partners’ service practice to grow their Service business based on industry best practices for selling, delivering, and supporting Cisco Advanced Technology solutions. Business Development Manager, Global Service Channels – Professional Services April 2000 – April 2002

Spearheaded the implementation of Cisco IT’s transition from their legacy multi-network environment to a single voice, video, and data network using Cisco’s IP Telephony solution.

Designed and managed contractual agreements with world class providers (IBM, Compaq, NetSolve, and NUVO Network Management Solutions)

ADDITIONAL RELEVANT EXPERIENCE

Toyota Motor Sales, Torrance, CA

Manufacture and sale of automobiles in North America Manager of Telecommunication, Information Technology

Established Toyota Motor Sales national data/voice network operations center as a showcase for IBM’s Netview real-time network monitoring platform.

Orchestrated a 24x7 network operations center presence to support Toyota’s sales, manufacturing, and industrial equipment centers as well as communications support to 1200 Toyota/Lexus dealers across North America.

Key contributor to the launch of the Toyota Motor Sales University for executive and technical learning for Toyota employees.

Advanced Integrated Solutions, Los Alamitos, CA

National systems integration services organization serving Fortune 1000 customers. Principal Consultant

Founded a new consultancy focused on managed service business to aide customers transitioning from legacy large systems to distributed/desktop platforms.

Executed business process improvements for customers to enable systems/network management policy enforcement and business controls.

Managed deployment of HP’s worldwide network management platform for Advanced Micro Devices global roll-out.

Diederich & Associates, Inc., South Pasadena, CA

Consulting and systems integration firm specializing in enterprise network and systems management. Principal Consultant

Maintained consulting engagements for Fortune 1000 customers while orchestrating a consulting team based on ITSM methodologies and industry best practices.

Strategic alliance with IBM’s Network Solution Group focused on large systems customers in North America.

Key contributor to IBM Netview/6000 midrange integration targeting multi-vendor customer networks. EDUCATION

Executive Management, University of Southern California – Marshall School of Business Business Administration curriculum, Cypress College

Contact this candidate