Ms. Pamela V. Campbell

acxqco@r.postjobfree.com - 202-***-****

Availability: Work Schedule: Full-Time, Part-Time

Title: Administrative Assistant 07/2013 – Present

Armed Forces Service Corporation (AFSC) - DoD Washington Headquarter Services (WHS),

(National Capital Region) Alexandria, VA

Experience:

Build relationships to provide courteous customer service with Lessors, Tenants and Building Mangers in maintaining up-to-date accuracy of buildings managed within the WHS Leased Building Services.

Prepare Read-a-head materials for Branch Manager to ensure his readiness for both internal and external meetings

Design, edit and maintain as well as assist with testing the development of SharePoint website portal and Access databases to approve, disapprove, track and monitor the daily agency moves as well as vehicle reservations process. Serve as a Move Administrator to process and approve move requests. Serve as a Fleet Administrator to process and approve Vehicle requests.

Communicate with vendors providing the specifications of supplies, equipment and/or services as required for branch needs.

Create, edit, format and proof various correspondence such as presentations, spreadsheets and databases to distribute via email correspondence.

Provide HR duties for new employees scheduling interviews, providing directions, reserving parking and other arrangements as needed.

Interviewed incoming telephone calls to ascertain their nature, and assist customers with requests and concerns, if needed forward to appropriate personnel.

Contact vendors to gather quotes to compare quality and pricing to consult with staff, demonstrating and understanding of the purchase to make final decisions before placing an order.

Convey artwork and specifications of items for pricing and delivery of proofed product before placing large orders.

Coordinate and schedule conference room for LBS weekly meetings, creating agendas, sign-in sheets and handouts weekly. Record minutes of the weekly branch meetings.

Plan, develop and execute various Agency logistics programs in accordance with Metered Utilities tracking monthly billings.

Coordinate assigned functions with managers/supervisors to discuss work-related changes affecting their organization, and provide recommendations on possible implementations.

Utilize Microsoft Office Suites to create and edit/modify excel spreadsheets, PowerPoint presentations Word documents and to create and update Access databases, as well and SharePoint to develop and maintain Move Request and Fleet web portals.

Maintain all files associated with the Federal Management Regulation (FMR) required Occupancy Emergency Plan (OEP) Program both electronic and hard copies. Documented all activities pertaining to the program ensuring all program requirements are carried out.

Effectively maintained all building manager’s schedules are coordinated and evacuation exercises are recorded in compliance with the FMR and other applicable policies and guidance.

Serves as the approving official for all tenant requests to move people, equipment, and furniture from one leased facility to another in a timely manner. Create numerous functional Microsoft Excel spreadsheets to monitor and track utilities (gas & metered electric) usage rates.

Coordinate lease agreements between property owner and tenants to ensure that lease agreements are managed according to agreement.

Experienced with cost reasonableness to the making travel arrangements for domestic and international business flights, cars rental and accommodations producing itineraries, per-diem and reimbursements. Informing traveler of their Passport expiration date.

Experienced with purchase orders to purchase a variety of unique items, office supplies, equipment, and services exercising the fair and reasonableness

Desktop Support Intern 01/2010 - 07/2010

Rize Up Technology Training Washington, DC

Assisted end users with Microsoft 2007 application such as Word, Excel, Outlook, Access and PowerPoint, as well as using the internet with Internet Explorer.

Exposed them to short-cut keys as well as to how to create and edit document within the Microsoft applications.

Customer Service Representative 05/2009 - 12/2009

InterPark Inc. Washington, DC

Served as lead Customer Service Specialist on a team that served as customers’ primary contact for assistance with company’s requirements, products and services.

Performed the following duties associated with customer service planning, program development, and data collection.

Used web-based collaborative tools such as personal computer software programs, white boards, bulletin boards systems, chat forums, on-line presentation tools, etc., in the performance of assigned duties.

Front Desk Clerk 10/2008 - 01/2009

Econo Lodge Bishopville, SC

Served as lead Customer Service Specialist on a team which serves as the primary customer assistance center for company requirements, products and services.

Received and record income funds for customer’s nightly accommodations (AR) and processed payment reconciled daily earning (AP).

Performed the following duties associated with customer service planning, program development, and data collection.

Used web-based collaborative tools such as personal computer, software programs, white boards, bulletin boards systems, chat forums, on-line presentation tools, etc., in the performance of assigned duties.

Administrative Operations/Purchasing Manager 04/2007 - 06/2008

Computer Temporaries Inc. Global Solutions US Army Wounded Ill Injured/Senior Oversight Committee

Served as an Administrative Operations/Purchasing Officer and principal advisor to the Supervisor, Administrative Team and Chief, Administrative and Support for the Oversight Committee with a high level of delegated responsibility to act on their behalf for all administrative functions within the Wounded Ill and Injured Senior Oversight Committee, Office of the Secretary of Defense.

Administrative Operations/Purchasing Manager 04/2004 - 06/2008

Computer Temporaries Inc. Global Solutions 9500 Arena Drive Largo, MD

Served as an Administrative Operations/Purchasing Officer and principal advisor to the Supervisor, Administrative Team and Chief, Administrative and Support for the Oversight Committee with a high level of delegated responsibility to act on their behalf for all administrative functions within the Wounded Ill and Injured Senior Oversight Committee, Office of the Secretary of Defense.

Performed management and organizational functions requiring the application of specialized knowledge and skills that include, but are not limited to:

organizational management; requisition, purchase, storage and support services;

space design and management of contracting process;

correspondence management processes;

protocol;

reviewed support services functions at the WII SOC level.

Responsible for providing or obtaining, analyzing and improving a variety of management services essential to maximize the organizational efficiency and effectiveness of the OSD Committee.

Performed liaison and interfaced with a large number of activities within the acquisition community.

Utilized the Microsoft Office Suites to create, and edit an array of spreadsheets, business card, and other various documents and projects.

Assisted co-workers with software applications by instructing on the utilization of software programs.

My successful performance required a resourceful generalist:

(a) well-versed in several administrative fields,

(b) knowledgeable in the mission of the organization,

(c) knowledgeable in the kinds of equipment and material generally needed by the organization,

(d) knowledgeable in the kinds of business problems organizations encounter

(e) trained in management analysis techniques

(f) knowledgeable in areas of project management and supply chain management

(g) with ability and status in the organization to deal with all levels of staff and operating officials.

Maintained knowledge of the programs and mission of the organization, procedures and practices of the committee and higher echelon OSD organizations and commands and the ability to interact effectively with others. Personally responsible for special projects where multiple functions are involved requiring detailed study, compilation and analysis of facts, development of plans and extensive coordination with other staff activities internal and external to Wounded Ill Injured Senior Oversight Committee Office of the Secretary of Defense.

Coordinated actions with other headquarters directorates, clarified responsibilities and timeliness for completion.

Consolidated data as necessary and reviews to ensure accomplishment of objectives, timeliness and acceptability.

Ensured internal and external task actions are tasked to the appropriate staff office within Wounded Ill Injured Senior Oversight Committee Office of the Secretary of Defense; maintained suspense controls and logs on staff actions and data calls.

Maintained continuous liaison and communication with staff offices at higher echelons to ensure assigned actions are handled within prescribed time limits and that responses conform to procedural and substantive requirements.

Reviewed and evaluated completed staff actions (memoranda, reports, studies, information papers) for overall quality of the document, appropriate levels of coordination, consistency, logic, soundness of recommendations and compliance with the Wounded Ill Injured Senior Oversight Committee Office of the Secretary of Defense policy.

Identified necessary changes and facilitated timely and accurate revision.

Performed protocol functions such as scheduling and setting up conferences and meetings. Informed staff of changes, delays, adjustments or other major changes as they occurred.

Participated in the preparation of materials for the conduct of meetings or other projects.

Technical Assistant Purchasing Agent (Office Automation) 04/1997 - 03/2003 National Institutes of Health, NHLBI 9500 Rockville Pike, Bethesda, MD

Served as a Technical Assistant Purchasing Agent and principal advisor to the Supervisor Administrative Team and Chief, Administrative and for the Lab Tech End-users for the National Heart Lung and Blood Institute, (NHLBI) with a high level of delegated responsibility to act on their behalf for all procurement functions within the NHLBI of the National Institute of Health.

Performed management and organizational functions requiring the application of specialized knowledge and skills that included, but are not limited to: providing a full range of pre-awarded and post awarded procurement actions, as well as organizational management; requisition, purchase, storage and support services; space design and management of contracting process; correspondence management processes; protocol; reviewed support services functions at the OA level.

Ordered a large variety of unique and specialized supplies, equipment and services on a daily basis for a number of end users.

Responsible for providing or obtaining, analyzing and improving a variety of management services essential to maximize the organizational efficiency and effectiveness of the OSD Committee.

Performed liaison and interfaced with a large number of activities within the acquisition community.

My successful performance required a resourceful generalist: (a) 100% accurately reconciled monthly credit card charges to ensure vendors were paid on time. (b) 100% accurately verified, approved and processed end-users Purchase Order requests. (c) well-versed in several administrative fields, (e) knowledgeable in the mission of the organization, (f) knowledgeable in the kinds of equipment and material generally needed by the organization, (g) knowledgeable in the kinds of business problems organizations encounter (h) trained in management analysis techniques (i) knowledgeable in areas of project management and supply chain management (j) with ability and status in the organization to deal with all levels of staff and operating officials.

Maintained knowledge of the programs regulations, policies and mission of the organization, procedures and practices of the committee and higher echelon OSD organizations and commands and the ability to interact effectively with others.

Personally responsible for special projects where multiple functions are involved requiring detailed study, compilation and analysis of facts, development of plans and extensive coordination with other staff activities internal and external to the National Heart Lung and Blood Institute of the Attorney General.

Coordinated actions with other headquarters directorates, clarified responsibilities and timeliness for completion.

Consolidated data as necessary and reviews to ensure accomplishment of objectives, timeliness and acceptability.

Ensured internal and external task actions are tasked to the appropriate staff office within NHLBI National Institute of Health; maintained suspense controls and logs on staff actions and data calls.

Maintained continuous liaison and communication with staff offices at higher echelons to ensure assigned actions are handled within prescribed time limits and that responses conform to procedural and substantive requirements.

Reviewed and evaluated completed staff actions (memoranda, reports, studies, information papers) for overall quality of the document, appropriate levels of coordination, consistency, logic, soundness of recommendations and compliance with the NIH, National Heart Lung and Blood Institute of the Attorney of Health policy.

Identified necessary changes and facilitated timely and accurate revision.

Performed protocol functions such as scheduling and setting up conferences and meetings.

Informed staff of changes, delays, adjustments or other major changes as they occurred.

Participated in the preparation of materials to conduct meetings or other projects.

Education: Potomac College Washington, DC

Major: International Business Associate's Degree April 2012

Rize Up Technologies Washington, DC

Microsoft Desktop Support Technical Certificate July 2009

Additional: Microsoft Office Suite 365 - 2010 Word SharePoint 2010

Information: Excel Access 2010 MS Project

Outlook Adobe Acrobat Pro Page Maker

WordPerfect Deltek Payroll T&A Payroll True Form

PowerPoint MacDraw File Explorer Internet Explorer

Paint Brush DataBasic T&A Payroll OneNote

DPAS (Defense Property Accountability System)

F.A.S.T. and SharePoint 2010 Microsoft Windows Vista

Contact this candidate