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Customer Service Manager

Location:
Pasay, NCR, Philippines
Salary:
25,000
Posted:
December 04, 2016

Contact this candidate

Resume:

Eduardo V. Hernandez Jr.

acxq86@r.postjobfree.com

Mobile # +63-920*******

OBJECTIVE

Seeking a position to succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and Self-development and help me achieve personal as well as organization goals.

WORK EXPERIENCE

Assistant Recreation Manager

Departmental Skills Trainer

Mövenpick Hotel & Apartments Bur Dubai PO Box 32733, Dubai UAE

January, 2012 – July 2016

-Administers programs and processes and makes decisions in accordance with established rules and regulations, policies and procedures and guidelines; participates in the development of department/division rules, policies and procedures, goals and objectives, and priorities.

-Maintains records and prepares reports of work activities; collects data to coordinate program activities with other Parks and Recreation Department programs for both the Hotel and the Apartment Residents Investigates complaints and recommends corrective actions; develops notification letters and other public information materials

-Assists in the preparations of the department budget; prepares and submits budget for assigned division and program areas; monitors budget expenditures; prepares costs estimates for maintenance, repair and Other Program activities in the Hotel

-Ensuring immediate medical assistance for guest and residents in case of emergency, injury or mishaps

-Trains and works with the new employees to make sure they learn the skills to become a good hotel worker

-Conducts staff meetings with assigned staff; inspects work of assigned staff; conducts employee performance evaluations as required; recommends employee actions, including performance improvements, discipline and salary adjustments; manages and approves time sheets, including overtime.

Recreation Supervisor

Departmental Trainer

Mövenpick Hotel & Apartments Bur Dubai PO Box 32733, Dubai UAE

2011 – 2012

-Develop, plan, organize. Implement, and evaluate a variety of recreation programs, including special events and contract services

-Establish schedules and methods for providing recreation services; identify resource needs; review needs with appropriate management staff; allocate resource accordingly

-Participate in the development of goals and objectives as well as policies and procedure; make recommendations for changes and improvements to existing standards, policies, and procedures; participate in the implementation of approved policies and procedures; monitor work activities to ensure compliance with established policies and procedures

-Identify recreational needs and recommend appropriate programs related to area of assignment Prepare periodic reports; maintain files and records

-Conduct and supervise special events; Conduct sports activities for guest; members and co-employees

-Conduct sports activities for guest; members and co-employees

-Maintain and design the online recreation registration program and health club membership Prepare purchase requisition; order supplies and materials

-Participate in the selection of part-time recreation staff; provide and coordinate staff training; work with employees to correct deficiencies; implement discipline procedures –

-Participate in the preparation and administration of the recreation program budget; submit budget recommendations; monitor expenditures

-espond to complaints and request for information

-Coordinate community services activity programs with other hotel company - Meet with public and private company,

Lifeguard

Mövenpick Hotels & Resorts, Dubai UAE 211508

2009-2011

• Maintain continuous surveillance of people in swimming pools

• Call out warnings to people who may have ventured too far or are in imminent danger

• Provide safety information to people prior to them indulging in a water sport

• Supervise swimmers to ensure that they are swimming within the safety protocols

• Spot hazards or potential hazards and take measures to prevent accidents

• Control and report unruly behavior and evict individuals not adhering to behavior protocols

• Perform rescues in the event of drowning or swimming accidents

• Perform first aid and CPR according to the demands of adverse situations

• Perform pool chemical checks to ensure safety and hygiene

• Maintain accurate records of pool use and chemical levels

• Teach swimming techniques and safety education to new swimmers

• Check safety of rescue tubes and buoys and perform needed maintenance;

• Ensure that all pool equipment is stored safely and that any lost items are kept in a safe place

Fitness Supervisor

Calatagan Fitness Center, Ayala Sts. Calatagan Batangas, Philippines

2004 –2009

-Welcome and support clients using the facilities/services

-Maintain a positive and professional image for the health club in which they are employed

-Foster a professional working relationship with clients and colleagues

-Ensure the safety customers using the fitness facility that they are responsible for - Help clients by using gym facilities - Promote the benefits of an active and healthy lifestyle

-Prescribe safe and effective programs of exercise

-Supervise clients while exercising and provide additional advice and guidance as and when required - Prepare areas and equipment for fitness training sessions as required

-Undertake specialist induction and fitness assessments as and when required

-Perform daily maintenance checks on fitness equipment and record and report faulty equipment as required

-Undertake cleaning of fitness facility, to ensure a clean, hygienic and professional presentation of the fitness facility

Senior Lifeguard

Grand Boulevard Sofitel Hotel, Roxas Boulevard Manila, Philippines

2001-2003

-Responsible for the safety of guests that are inside the designated swimming pool areas during the business hours

-In- charge in the absence of Pool Manager

-Life Guard license (Artificial Respiration and Cardio Pulmonary Resuscitation)

-Set up of the lifesaving floatation devices; First Aid Kit at the pool office for emergency and easy access

-First Aid Kit at the pool office for emergency and easy excess

-Posting of business hours; Water and Air Temperature displays

-Responsible to keep swimmers out of hazardous area

-Responsible to respond to any emergency within the swimming pool area

-Ensures that the sports activities are executed in the designated areas

-Responsible for the safety rules and regulations as posted at the pool centre

-Maintain appropriate standards of conduct, dress, hygiene, uniform appearance and posture of myself - Performs related duties and special projects as assigned by pool Manager

-Monitor the pool and gym membership

-Checklist for pool and gym is done properly in a daily basis; provide swimming lesson for additional sales and profit

Senior Lifeguard

Qatar Gas Company, PO Box 5113 Doha Qatar

1998-2000

-Updates the collection of payments of the monthly subscriber

-Supervise the operation of a swimming pool and implement various aquatic programs; conduct swim lesson instruction; observe the activities of swimmer in and around pool area

-Enforce pool policies, rules and regulations

-Eliminate and / or minimize hazards; implement group and individual discipline

-Perform rescue techniques, as necessary, complete and review written reports

-Perform general pool and equipment maintenance and water chemical testing

-Accept entrance; prepare financial reports

-Maintain a positive attitude

-Operate vehicles and equipment in safe and efficient manner, and perform related duties and responsibilities as required In

Lifeguard

Punta Baluarte, Poblacion Balitoc Calatagan Batangas, Philippines

1993-1998

-Report, ready for duty, at least 15 minutes before assigned shift and be in proper uniform and position when duty begins

-Have the proper uniform while on duty, a sun helmet and sun glasses when appropriate and wear an approved type of identification as lifeguard

-Professional, alert, courteous, and always tactful

-Alert to observe signals from other lifeguards and note anything unusual in the swimming area while on duty

-Refrain from unnecessary talk or visiting with the public. If talking is necessary, do so while keeping assigned area under observation

-Concentrate in the water area Ensuring guests are treated courteously even to resolving their complaints, respond to it and follow through on their entire request graciously and sincerely

-Enforce all facility rules and regulations

PERSONAL DETAILS

Nationality : Filipino

Birth Date : 14th November

Languages : Fluent English, Tagalog, Spanish, Basic Arabic

Notice Period : ASAP

I want to explore my knowledge and skill which I know I am capable of, as well as to develop and also try another destination to expand my knowledge and skills and excel on the given field

SPECIAL SKILLS

Opera 4, Micros system

15 years’ experience in Recreation

Considerable knowledge in computer operation particularly in Microsoft Word, Microsoft Excel,

Customer Service and Listening Skills

Experienced in Planning and organizing recreation programs

Expertise in designing different types of recreation programs

Expert in special event planning and community services

Understanding & promoting Physical & mental wellbeing through fun filled and athletic activities

EDUCATION

Tertiary:

Technological Institute of the Philippines

G. Puyat Sts. Quiapo Manila, Philippines

Major: Associate in Marine Engineer

1990-1992

WORK & SCHOLASTIC ACHIEVEMENTS

o2 Consecutive Year Nominated as Employee of the Year 2013 & 2014

oEmployee of the Month

o Departmental Trainer

oCertified Trainer (Royal Life Saving Certificate; National Aquatic Rescue Standard, Red Cross and Red Crescent

oLife Saving Certified Dubai Sports Mansion Life Saving Certified

oSafety of Life at the Sea, Certified

**Certificates are available upon request:



Contact this candidate