Tracy M. Tillmon

**** * **** **

Chicago, Illinois 60629

773-***-****

Email:acxq7p@r.postjobfree.com

Summary

Enthusiastic, self-motivated, candidate with over 10 years in the Customer Service Industry, seeking a full time position as a Customer Service Provider/Receptionist. Ability to operate various office equipment including multi-line telephones and fax machines; knowledgeable of Microsoft Word, Excel and PowerPoint, Outlook; Office 365; Data entry 8,000 keystrokes, customer-focused; excellent at meeting goals and objectives; and can resolve customers’ inquiries using effective critical thinking skills.

Work History

Anchor Staffing/ State of Illinois 9/2016-Present

Receptionist

Coordinate mail flow in and out of office

Send email and faxes

Perform basic bookkeeping filing, and clerical duties

Ensure reception area is tidy

Route calls to specific people

Take and relay messages

Schedule meeting and conference rooms

Update appointment calendar

Prepare travel voucher

Greet visitor warmly and make sure they are comfortable

K.S Energy Services/Hillside Illinois 4/2015-6/2016

Locate Specialist/Scheduler

Create Nicor locate tickets

Log and update locates

Scan,file,save and enter information into the appropriate folder/database

Gather information to assist in damage claims

Answer/phones schedule appointments for nicor to have meter change

Also read maps and prints in order to locate jobs

Update info into Excel spread sheet

Track locates for extension and damage purpose

Alta Staffing/Maximus Chicago, Illinois 1/2013-9/2013

Customer Service Rep

Strong phone and verbal communication skills along with active listening

Follow health insurance portability and accountability=HIPPA

Identify customer’s need, clarify information research every issues and provide solution and alternative

Assist Clients with enrollment in health care program/PCP

Maintain client confidentiality

Staffing Now Incorporation/CEDA, Harvey, Illinois 9/2011-3/2015

Intake Specialist/Receptionist

Operate telephone switchboard to answer, screen and forward calls, provide information, and take and schedule appointments as needed.

Provide quality service by greeting customers as they enter the establishment; determine nature and purpose of visit and direct or escort to specific location

Collect, sort, distribute and prepare mail, messages and courier deliveries.

Enroll individuals in the LIHEAP program.

File and maintain customer records.

Conduct energy assistance pre-qualification interviews for various clients.

Assist clients with completion of application for energy services.

Offer education resources and services through community outreach and facilitation.

Resolve applicant complaints.

Data entry of 50 clients a day into database

Aerotek/CVR, Chicago, Illinois 1/2011-5/2011

Customer Service Specialist

Handled customers’ inquiries based on company polices, procedures and individual circumstances

Copied and faxed customers’ documents to specified locations

Process customers’ eligibility to determine qualifications for services

Wrote case notes to track customers progress or performance

Scheduled customers for eligibility/determination appointment

Sears Marketing Center, Bridgeview, Illinois 8/2005-9/2009

Telephone Sales Representative

Responded to and expedited customers calls averaging 200+ calls daily

Provided customers with information regarding warranties and service agreements and contracts

Handled credit card transactions, check payments by phone and payments via

Education

CEDA Weatherization Certificate 2014

CEDA, Chicago, Illinois, Intake Specialist, Certificate, 2011

Sears Marketing Center, Telephone Sales Representative Certificate, 2005

Advanced Data Concepts, Chicago, Illinois, Office Administration, Certificate, 2002

Tilden High School, Chicago, Illinois, Diploma, 1995

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