ARLEN BALUNAN

IT Operations Team Lead 504-***-**** acxq5x@r.postjobfree.com

Professional Summary

Currently engaged with one of the largest Nuclear Industry in the US as an Application Team Lead with 1.5 years of experience managing multiple project simultaneously on-top of her direct supervision. Prior to this role, had 2+ years of combined experience in retail and university industry. Plus, had 6 years of experience in the Information Technology – Telecommunications Industry (Wireless and Wireline) involving 24/7 Tier 2 Production Support and Application Database administration. Qualifications

Oracle Database Administration Oracle Application DBA

Oracle Real Cluster (RAC) RMAN Restore and Recovery

Automatic Storage Management (ASM) Oracle Enterprise Manager (OEM)

Oracle Toad Oracle GoldenGate

Oracle Multi-master Replication SQL (Structure Query Language)

UNIX Shell Scripting Oracle RAC Disaster Recovery

Oracle RAC High Availability (HA) Team Management Experience

Application Lead – Oracle App DBA 3/2015 to Current Accenture LLP - Entergy Loyola Ave, New Orleans

1+ years of Oracle Application DBA experience with multi-master advance replication.

Train offshore resource and support multiple (3) different projects on-top of the primary role.

Provide 24/7 support of 480 Oracle database environment including monitoring, application-level troubleshooting and create/update technical documentation including detailed implementation plan.

Develop an automated scripts to eliminate 24-hour monitoring on Production replication environment and manual intervention by DBA’s, application support and management.

Collaborate with business units and application teams to troubleshoot database problems, tune database queries, and implement performance improvement.

Oracle Database Administration 5/2014 to 3/2015

Accenture Inc – STS SF Singpoly Manila, Philippines

1+ years of Oracle administration experience with RAC, ASM and HA including reconfiguration, installation, maintenance and switchover/failover.

1+ years of experience with Oracle Recovery Manager with coding backup/recovery scripts for RMAN – including duplicate target.

Planned and implemented Oracle RAC failover procedures and disaster recovery procedures with (20) scenarios including restoration and recovery.

Created a technical documentation including operational manual, backup/recovery and database maintenance. Production Support App DBA 6/2008 to 5/2014

Accenture Inc – MWS Windchimes Manila, Philippines

4 years of Production Support Application DBA Lead (Wireless) experience with RAC and Oracle Enterprise Manager (OEM) and 2 years as an Oracle Application DBA (Wireline).

Trained and supervised 14 team members to provide 24/7 PS ADBA support on an on-call rotation basis.

Implemented 24/7 on-call support structure from a traditional 12-hour on-call to 24-hour model that led to a successful transition of Tier 1 support from Onshore (U.S) to Offshore (Accenture PDC).

Streamlined hand-off report process, task management system and develop automated jobs that led to a successful expansion of 24/7 Tier 1 PS Application DBA from 7 to 15 members to support Wireless and Wireline Oracle database environment.

Directly reporting to our Client leadership, Accenture US manager and coordinate with onshore counterpart. Oracle Database Administration 3/2007 to 5/2008

MCI (Marketing Convergence Inc.) Manila, Philippines

Supervised the consolidation project to remove four (4) Expansion Storage and database migration from IBM storage to EMC storage.

Installed and maintained Oracle 11G, upgrade, migration and configuration of Oracle software (9i, 10g) under IBM-AIX, Linux and Windows platform.

Performed database restore using hot backup and cold backup. Education

Bachelor Science

AMA Computer College – Davao Philippines

Computer Science

2002

Certification

Oracle Certified Associate (OCA)

Oracle Vendor

2012

ITIL V3 Certification

Accenture Inc

2014

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