CAROL J. BRAGG

**** ******** *****

Birmingham, AL 35235

205-***-****

SUMMARY

Thirty four years diversified customer service and buying background with a broad range of customer problem solving and eighteen years of employee supervision. PROFESSIONAL EXPERIENCE

Walter Energy – Walter Coke Plant in Birmingham, AL 1998 – 2016

(Formerly Sloss Industries Corporation)

Sr. Group Sales Coordinator

Manage the activities involved in the receipt, keying and processing of orders and changes for the Coke Plant and By Products Plant

Develop and maintain sales forecasts in anticipation of customer needs Coordinate Production / Inventory with Plant Manager Participate in the development and fulfillment of contract requirements Sr. Sales Coordinator

Enter customer’s orders for Fiber Plant

Work with Plant Manager on production estimates

Train and monitor employees

Internal ISO Auditor

Schedule trucks for loading

Contact trucking companies for rate quote for customers Order office supplies

Sales Coordinator

Enter customer’s orders for Chemical Plant in Ariton, Alabama Handle export chemical orders for Birmingham, Alabama plant Work with plant accountant to generate close out reports each month ISO Representative

Generate monthly sales reports

Insured customer request for product/services were met Part-time Shipping Coordinator

SUNBELT FOOD SALES – Birmingham, AL 1994 – 1998

Office Manager

Perform all general office work

Ensure materials were shipped to customer properly Maintain sales data base for use in financial reporting Post accounts receivable, deposite monies

Order all Point of Sale Material and Samples

ARA SERVICES, INC., WOODHAVEN FOODS – Birmingham, AL 1982 – 1994 Buyer

Purchase and schedule all materials in distribution center Monitor inventory levels

Customer Service Supervisor

Ensure materials are shipped to customer in a timely and efficient manner Report and investigate customer complaints

Train and monitor new customer service representatives Chronicle new information to staff concerning inventory and sales Maintain inventory and sales data base for use in financial reporting Insure customer requests for product/services are met Schedule trucks to be received at the docks

Investigate and process all requests for credits on customer invoices Customer Service Representative

Primary customer contact for 132 accounts

Place customer’s orders for distribution center

Provide information on additional products and services Post accounts receivable

Alternate Computer operator, working with mainframe system Process purchase orders, receivables and all maintenance via data entry Education

B.A., English, God’s Bible School and College, Cincinnati, Ohio – 1981 Export Workshop

Hazardous Materials Training

Security Awareness Training

Computer Coursework, Jefferson State Junior College Customer Service Training, ARA Services, Inc.