Keisha N. Davis

**** ******* **., *******, ******* 30035

404-***-**** acxq5a@r.postjobfree.com

Summary of Qualifications

An experienced Administrative / Personal Assistant which consists of working in the Engineering, Architectural, Customer Service and Entertainment Industry. Skillful with extensive experience in the coordination, as well as, planning, of daily operational responsibilities, that includes administrative, domesticated and home care functions. Articulate in a clear, convincing manner in order to represent company standards. Displays Initiative, Multitask, Team Player, Solution driven, plus possess a positive attitude.

Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks.

Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

Competent in Microsoft Office Suite, Witness/Java Applet Database, Microsoft Map Point, Gold Mine Software operating system and Picasa; type 45 wpm and ten key skills.

Reputation for displaying professionalism and high levels of Integrity PROFESSIONAL EXPERIENCE

KREATIVE KONCEPTS/ NIVEK MANAGEMENT, Atlanta, GA

Personal Assistant

04/2014 – 10/2016

Assist with preparing performance contracts and riders for comedians

Create Travel Itinerary for comedians

Personal /Business errands

Maintain home in an orderly fashion

Address clients and promoters with any concerns

Responsible for elderly care

Commute to doctor appointments when warranted

Prepare meals when needed

Data Entry

Create Balance Ledger using Excel Spreadsheet

ACTION STAFFING/ THE LODGE AT SIMPSONWOOD, Norcross, GA Guest Services

06/2013 – 12/2013

Operate PMS system

Cash Handling

Check In and Check Out guests

Communicate any pertinent information to the next shift

Assist guest with any concerns

Field incoming calls to the correct department and/or person QIK PIK ROADSIDE, INC. Atlanta, GA

Dispatcher

08/2011 – 1/2013

Fielded incoming calls to drivers

Calculated ETA based on commute

Processed payments via credit card when applicable

Created Balance Ledgers using Excel for the towing department

Created Employee Handbooks for the company to implement

Implemented company time sheets for the tow drivers

Disperse Damage Claims to the correct department BOOKER T. WASHINGTON HIGH SCHOOL, Atlanta, GA

SAT/ACT State Examiner

10/2010 - 6/2011

Identify and admit examinees

Mark attendance on roster

Collect all ID letters and Standby Request Forms

Distribute testing materials

Read V verbal Instructions verbatim

Properly time tests, using interval timer/ wristwatch

Complete Seating Diagram

GEORGIA HAP ADMINISTRATORS, Inc., Tucker, GA

Administrative Support Receptionist

05/2010 - 07/2010

Provides assistance to co-workers.

Dispense the daily mail and facsimiles

Answers all telephones calls professionally and courteously.

Execute other tasks as assigned.

TEMPORARY ASSIGNMENTS:

01/2010-05/2010

Habitat for Humanity

The Integral Group

The Espy Company

Partnership for Community Action, Inc.

CAPGEMINI CONSULTING & TECHNOLOGY FIRM, Atlanta, GA Front Desk Receptionist

12/2008-12/2009

Provided administrative and clerical support for department managers and/ or staff.

Delivered messages, provided information to callers, prepared and sorted mail, performed word- processing assignments, automated office equipment and utilize software.

Fielded all incoming calls.

Assisted in the preparation of Govern small projects. TUNNELL, SPANGLER, WALSH & ASSOCIATES, Atlanta, GA Administrative Architectural Coordinator

3/2007-11/2008

Greeted prospective architectural clients while providing insight about the company.

Prepared routine correspondence, messages, reports and forms as an executive administrative assistant.

Updated internal files using Gold Mine Software.

Fielded all internal calls and governed small projects.

Replenished office supplies via internet ordering system.

Formulated architectural memos and marketing proposals.

Utilized Microsoft Office applications: word processing, PowerPoint and spreadsheet software.

Oversaw that protocol procedures were properly followed for meetings and conferences. TSYS/THE SYNOVUS COMPANY, Alpharetta, GA

Quality Assurance Analyst

4/2005-8/2006

Facilitated all client monitoring sessions for technology partners in bankcard processing using Witness Database Systems.

Conducted call audits identifying opportunities for program improvement.

Completed quality monthly evaluations for each Specialist.

Reviewed, analyzed, and interpreted a variety of Quality Reports from outsourced vendors such as Chase and Sears.

Compiled and distributed informational material including provisional reports and changes to authenticate and report improvement strategies for the basis of the program. Provided evaluations and training support as required.

Served as a liaison between client programs by attending and/or conducting training and focus groups.

Receptionist/Concierge

6/2004-4/2005

Greeted and directed all visitors, including clients, job candidates and customers.

Ensured completion of paperwork, sign-in and security procedures.

Arranged essential mail in priority action order for supervisor.

Handled all inquiries within my capacity.

Managed the company’s lobby area.

MACTEC ENGINEERING, Kennesaw, GA

Research Analyst

1/2001-1/2003

Conducted property profile questionnaires by compiling information for assistance with reports and presentations.

Determined and informed supervisor of property phases for HUD/AIMCO properties.

Generated site plans utilizing knowledge of longitude and latitude.

Compiled property information into CARLI database system.

Tracked and updated regulatory guidance and requirements for HUD/AIMCO properties. EDUCATION

Towers High School-Decatur, GA

DeKalb Technical Institute-Clarkston, GA

QUALIFICATIONS

Demonstrate ability in: Tracker, Microfiche, and Microsoft Office Suite; skilled in related software functions and Internet knowledge.

CERTIFICATIONS

Quality Assurance Certification, Account Management Certification, Georgia Work Ready Certification

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