Information Technology Professional Experience

Victorine Brooks

Little Harbour • The Valley, Anguilla, AI2640 • 264-***-**** • ***************@*******.*** • www.linkedin.com/yourcustomURL

Vice President Information Technology

As a System Analyst for the past 8 years it helped to developed my problem solving skills. Communication plays a very important part with in the organization. Being an effective communicator helps to make the work easier. Experienced System Analysis dedicated and committed to sorting out IT network related issues to ensure effective flow of information. Strong background in managing IT network components. Always willing to improve the network and taking on a challenge. Going beyond my call of duty is what I enjoy and learning anything new that can help better my skills. Learning about new technology helps to keep track of what is going on in the field. Finding ways on how to use it to develop the organization will be a plus because it will help to keep the company up date and even make it easier for both users and customers.

Windows Server 2003,2008 R2, 2012 Windows 7,8,10

SQL Sage 300

Cisco AS400

Novell Problem solving

Office 365 Networking

PROFESSIONAL EXPERIENCE

EMPLOYMENT HISTORY (PROFESSIONAL EXPERIENCE)

Anguilla Electricity Company, System Analyst, 2007

Working as a system analyst I have learn a lot about maintaining a proper and reliable system. Ensuring that the system is up to date help to do the job more efficient. Backing up the system, doing testing, system restores help in preparing for any events of any kind of failure. Every month end the system is close off and an excel report is created to show the usages and revenue collected for that month. This report is present to the CEO, CFO and IT manager. It is important for the manger to know what is going on with the system and company at the end of the day. Every day the system is close off properly and ready for the next working day. Every day the system is backup and records are kept to show if anything happen during the backup.

Another function as the system analyst is setting up user rights for the system to ensure that they only have access to the documents requested. Researching and making recommendations to the system hardware and software is a way of keeping up with technology.

Writing the policies and procedures for the department help to ensure that all rule and regulations are followed. The rules and procedures are updated as often as every three months to ensure that the department is up to date with any improvement

Working for ANGLEC I was able to accomplish a lot. One of the project that I was involved in was a success. The project consists of using mobile field force to send work orders to the trouble call crew which is easier than sending paper work. This project lead to an extra phase which include reading meters and disconnecting, reconnecting customers from within the company.

Anguilla Social Security 2000-2003

While working I was able to interact with the customers and help to guide them in the right directions and steps they needed to take to solve any problem. Any clerical work that needed to be done I was able to assist in any way possible.

Continued

Victorine Brooks 264-***-**** •***************@*******.*** • Page 2 of 2

Professional Experience Continued

ANGUILLA ELECTRICITY COMPANY 2007 to present

System Analyst

Main job function and responsibilities.

Maintain the company network

Backup and restore

Expand or modify to serve new purposes or improve workflow

Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.

Develop, document and revise system design procedures, test procedures and quality standards.

Provide staff and users with assistance solving computer related problems such as malfunctions and program problems.

Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.

Use object-oriented programming languages, as well as client and server applications development processes and multimedia and Internet technology.

Consult with management to ensure agreement on system principles.

Analyze information processing or computation needs and plan and design computer systems, using techniques such as analysis, data modeling and information engineering.

Train staff and users to work with computer system and programs.

Budget planning

Setup active directory and DNS

ANGUILLA SOCIAL SECURITY 2000-2003

Administrative Assistant

Main job function and responsibilities.

Any clerical work that needed to be done I was able to assist in any way possible.

Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals

Create, maintain, and enter information into database

Set up and manage paper or electronic filing system, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors.

Make copies or correspondence or other printed material.

Mail newsletters, promotional material, or other information

EARLY CAREER NOTES Year from to

EDUCATION

Kaplan University

Master’s Degree Information Technology, July 2014

NEIT, Warwick Rhode Island

Bachelors Information Technology, May 2007

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