Phil Tull

SENIOR BUSINESS ANALYTICS SALES CONSUTANT

Coppell, TX

acxq3v@r.postjobfree.com 972-***-****

Sales Support, Help Desk and Desktop Support Operations, Financial Services/IT, and Oil and Gas industries. Consistently delivers strategic pre- sales support to both existing Sales Teams and new startup markets. Excellent understanding of technologies, especially RDBMS, Data Warehousing, Business Intelligence/OLAP Analytics, both on premise and cloud based deployments, Web-Portals, Knowledge Management and Security and Systems Management. Well-briefed in the technology landscape, and technology adoption strategies in demanding mission-critical, Enterprise environments. Demonstrates excellent written and verbal skills, superior presentation and demonstration capabilities, and mentoring expertise.

WORK EXPERIENCE

SENIOR BUSINESS ANALYTICS SALES CONSUTANT

ORACLE CORPORATION - 2013 to 2016

•Provided Business Analytics pre sales support to an Enterprise Sales Team of both on-premise as well as cloud only deployment Reps in the Texas Oklahoma, Arkansas, Louisiana geographic territory.

•Developed and presented the winning demos for Stuller Jewelry, Mustang Engineering/The Wood Group, Alliance Data, Luminex, etc. These were Cloud BI Deployment Options.

•Developed a "How to build applications end user workshop around Endeca Information Discovery", and presented it to the SC's to give them some "stick time" with the product around a real sale scenario".

•Developed and released an Advanced Health, Safety, and Environmental demo application which was initially developed using Endeca On Premise software, then ported to Cloud BI, and Data Visualization Desktop options.

•Played a LEAD role in the Demo Advisory Team in developing a new Metrics that Matter demo script, and delivered it to the Field on schedule resulting in $1M in additional new revenue.

SENIOR SALES ENGINEER

ACTUATE CORPORATION - 2010 to 2013

Provide strategic pre-sales support to two Account Representatives and one District Manager covering a 13 state geographic territory and several vertical markets, selling Actuate Business Intelligence Suite. Oil and Gas vertical focus with several clients including Range Resources and Shell Trading.

•Understand how to effectively demonstrate technology to both C-Level and IT Executives and their staffs

•Extremely customer-focused with a "can do" attitude in all I do

•Subject matter expertise in Oil and Gas E&P Operations

•Developed and showcased an E&P Geospatial Dashboard using Actuate Dashboard 360 product framework.

•Developed a Call Center Operations dashboard that is also distributed to all SE's.

•Closed eleven key deals in a startup/Greenfield territory, Bradken (Kansas City), Triple S Steel (Houston), Missouri Gas Energy, CSC, Cheniere Energy, Desarrollo Patrimonial ADPA S.C (Mexico City), BNSF, Delta Airlines, Log Exploration and BDP International/Centrx (Houston).

•Marketing published Customer Case Studies on Triple S Steel and BDP International.

•Delivered Marketing Roadshow demos and free half day training sessions to customers and prospects each quarter.

•Developed a Flight Crew Reporting Analytics Dashboard for Chief Pilots and Flight Crews at Delta Airlines (Minneapolis)

Sr. Deskside Support Analyst

ATT HELPDESK SUBCONTRACTOR TO IBM - Richardson, TX - May 2009 to September 2010 Subcontracted to IBM Desktop Services Team through Pomeroy IT Consulting performing the following

•Performing Lease rolls which involves installing business applications/imaging new desktops and laptop PC for end users onto newly leased Dell/HP/IBM PC hardware, running Windows XP Pro and Vista OS on both Laptops and Desktop platforms.

•Troubleshooting desktop applications including MS Outlook, MS Office Suite as documented in support work orders entered into Vantive ticket reporting system.

•Troubleshooting any AT&T end user application including MS Access, Oracle RDBMS V9 and V10, Network connectivity (VPN/Wireless access)

SENIOR SYSTEM SUPPORT ANALYST

HCA HEALTHCARE - Coppell, TX - 2009 to 2010

Provide Enterprise Help Desk Support to the North Texas Division Service Desk in support of 10 HCA Hospital IT Operations in North Texas. Support includes:

•Answering incoming calls to the Service Desk from healthcare professionals experiencing trouble with their computing environment including desktop/laptop PC's, network connectivity (both wired and wireless, VPN, RSA Remote Access), printers, telephones, etc. Over 1,000 calls per month, with an FCR rate of 65-70%

•Entering accurate call tracking details into Remedy call tracking system.

•Performing password resets (Active Directory, all clinical applications)

•Providing Tier I support for MS Office products (Word, Excel, Powerpoint, Outlook, Access), Business Objects

•Providing Tier I support for clinical applications (Meditech, GE Centricity/PACS, OB Airstrip, HCARE Portal, Fuji Synapse PACS, Horizon Patient Folder, others)

•Performing Customer Satisfaction Survey follow-ups as required

•Training new-hires on Service Desk Operations, policies and procedures

•Performing Local Security Coordinator (LSC) Role enabling and setting up security and account access for new users at HCA Facilities.

•Agent of the Month June 2010 (>1200 calls, FCR Rate 85%)

SERVICE DESK AGENT

DFW TECHNOLOGIES - 2008 to 2009

Managed the night shift for Parkland Hospital Service Desk, providing technical support for over 5,000 users at the Parkland Health and Hospital System and Dallas County Jail System. Support includes providing first contact technical support for hardware, software, procedures, password resets, etc. via telephone, email, and remote connect. Platforms included Windows 2000/Windows XP. Applications include EPIC, Cerner, PeopleSoft, VPN Connectivity, Novell NDS via Console One, Magic Web (Radiology), remote software via LanDesk. Uses knowledge-base and documentation systems to troubleshoot, resolve, document and research incidents and client IT problems. Mentors less experienced Agents and trains new Agents as required.

SENIOR TECHNICAL SUPPORT REPRESENTATIVE

INGRES CORPORATION - Dallas, TX - 1988 to 1992

Provided pre and post sales technical support to six Account Managers in the sales and support of Ingres RDBMS, 4GL and Application Development products on over 40 different hardware platforms, from PC's to mainframes. This included business analysis and requirements definition, development of rapid prototypes of business applications using the Ingres Fourth Generation development environment, database design, project management and consulting, business presentations, technical seminars, system performance analysis and tuning, capacity planning, training and installations.

•Coordinated joint Sales activities with DEC, SUN, Sequent, IBM and MIPS Computing.

•Founded Charter Ingres Texas User Groups in Houston and Austin, and Dallas.

•Mentored Professional Services consultants on how to identify additional business revenue opportunities inside existing clients.

•Systems Administrator for District Office computing infrastructure.

•SE of the Month, July 1989 (out of a pool of 80+ worldwide)

•Regional Managers SE Award, May 1989.

•Golden Eagle Award, Dallas District 1991, President's Club 1991

EDUCATION

Computer Science

Undergraduate studies in Computer Science at San Jacinto State - Pasadena, TX

CERTIFICATIONS

MCP

June 2011

Other roles held during work history:

Director of Sales Engineering, Senior Systems Engineer, Senior SE and Pre-Sales Consultant, Principal Pre-Sales Consultant, Technical Account Manager, Systems Manager

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