Taurus (Jonathan) Jackson

803-***-**** acxq2l@r.postjobfree.com

Summary

Professional IT architect, analyst and IT asset support function expert. 15 years of experience making things happen in IT departments, technical support, project deployment and DevOps. Capable of fulfilling a range of cloud, network and device technical support, support design and analysis. Experience with most network topologies today including device, peripherals and software plus servers, hubs & switches.

Professional Experience

Web server hosting & developing client-server architectures using industry standard protocols & server side technologies.

Fluent in industry standard topologies

Expertise with extensive diagnostic toolset

Supporting Dell Perc 5 and Perc 6 -13 generation server platforms.

DELL Enterprise server technician

Dell server support

Remote server array development

Microsoft Windows based Open management application rebuilds

Fault tolerance detection throughout adapting triage procedures

Installs on windows server 2008 & 2003 operating systems

VMware array deployment

Controller cards 3ware, Adaptec, LSI ext.

Assisted clients with software installation processes

Active directory support,

Cloud access & authentication design patterns; roles & responsibilities inheritance and manipulations to user rights.

Support management & processes for USARC U.S. Army reserve LAN

Extensive experience with BYOD, CYOD and Mac OS Extended or HFS from OS 8.1 till today including Mac 10.1 Puma 10.5tiger. Applications, Utilities, and Disk Utility & Time machine Transfer Service and Move2Mac.

Enterprise server from 8th to current 11th generation hard drive and server platforms including different array configurations specifically the RAID 5,1+0 RAID arrays 0 based arrays and raid 1 based arrays.

Interface migrations such as SCSI to serial ATA to SAS within the server backplanes.

Improved RAID redundancy platforms across new and existing disk configurations

Created high availability VM machines after converting existing OS’s to VMWare machines and configured migration and resource schedules using VM Console.

Consolidated servers and applications by predominantly using VMWare OS virtualization technology and MS Virtual Machine

Web Server experience: Experience with client server architecture, platforms include HTTP & FTP, PHP, Java & Active Server pages.

IT troubleshooting, prevention, detection, diagnostics & intelligent remote installations across multiple applications, networks and peripherals in a across level 1-3 tier. Responsible for backup procedures and systems recovery plan from Windows NT backup to Roxio & Veritas.

Work Experience

Dell Okc, Ok temp Contract May 2016 – Oct 2016

Temporary contract position project with IT solution resource (Iconma).

Responsible for testing and executing the call direction software platform at Dell Technologies.

Provided technical support for Siebal application suite that automated inventory shipments and hardware dispatches.

Accenture Federal April 2015 –

Infrastructure Technical Architect

Supporting the definition, design, assessment and documentation of technical environments.

Deploying solutions across customized architectures

Conducting gap analysis and comparisons with alternative architectural options.

Working with, sharing and collating architectural design patterns.

Defining processes and ensuring conformance with standards.

Instituting and monitoring solution-testing and live performance criteria.

Calculating solution's cost of ownership.

Promoting and echoing clear and consistent business vision and mapping to technical architecture capability release plan.

Healthcare Consultancy OKC, OK Oct 2014 – Jan 2015

Refresh Project - Hospital Network Lead Administrator

Responsible for managing and supporting mission-critical desktop support procedures.

Duties included automating processes, imaging devices, installing applications and hardware peripherals.

Diagnosing software and network root cause analysis in triage.

Asurion Technology Nashville, TN June 2013- Oct 2014

Mobile Technology Consultant

Analyzed and resolved technical issues across various mobile devices with clients including T-Mobile, Verizon, and Bellsouth.

Change managed infrastructure, upgrade and activation procedures.

Federal Aviation Administration OKC, OK May 2012 –April 2013

Network Technician II – ITIL Support Analyst

Executed hybrid migration/upgrade project for national network provisioning for the FAA’s network.

Supported auditable hardware and software installation throughout the FAA WAN/LAN topology.

Initiated and led effort to resolve conflicts ETL software and eventual resolutions. Resolved escalated assessments.(Executive level support).

Participated in full contracted project delivery lifecycle.

Seagate Technology OKC, OK Feb 2008 – April 2012

Product Engineer

Core team member from start of dynamic launch and growth of a new solution product line for SME market which pivoted into providing cloud storage.

Provided support for numerous entities at Seagate Technology, specifically technical support for network attached storage solutions and peripherals and pre-sales or Seagate website support.

Advised clients on security protocols, cloud solutions and go-to-market e-marketing for SME product-line.

Consulted technical prospects and existing clients interested in making the most intelligent decision for secure, robust and accessible storage.

Dell Inc. OKC, OK April 2007-Jan 2008

Systems Analyst - Security Clearance

Successfully deployed and provided IT support helpdesk level for U.S. Army Reserve.

Supported web based application and active directory accounts, networking applications, exchange server

Duties included work order creation and migrating escalations to local support groups within the U.S. Army reserve.

Responsible for variety of web-based software support also network analyst support duties as well.

Farmers Insurance OKC, OK December 2006-April 2007

Desktop Support Technician III

Provided digital IT asset inventory, supporting Active Directory accounts, computer imaging and basic support.

Teleflora Technology OKC, OK November 2005-December-2006

Software Support Analyst Level 2 support P.O.S tech

Software Technician responsible for development and engineering of the software applications across Teleflora nationally.

Prior Experience

1.Richland County Information Technology Columbia, SC PC LAN technician II Executive level support

July 2003 - October 2005

2.Cadastra Inc. Cadastra Inc. Columbia SC I.T. Consultant for Richland County Nov 2003-July2004

3.Best Buy Stores Columbia SC Computer Technician April 2003-November 2003

4.General Information Services Chapin SC Network Engineer Feb 2002-April 2003

5.Infinity Information Services Chapin SC Internet Researcher March 2001-Feb 2002

6.Jackson Madison General Hospital (Executive level support)Jackson TN Network Infrastructure engineer Aug 1999-Feb 2001

Tertiary Education

Associate Degree in Computer Operations and Technology.

Tennessee College of Applied Technology @ Jackson, TN class of 2000

Certifications

A+ certified computer technician / Net+ network technician certification CompTIA

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