Customer Service Medical

Lamia Karim

*************@*****.***

Work Experience

Practice Administrator

Advance vascular resources - Greenbelt, MD

**** ** *******

PRACTICE ADMINISTRATOR for Several locations

• Staffing: Active management of position descriptions to accurately reflect duties of each staff member. Create staff development programs to ensure staff has the requisite skills and knowledge necessary for successful contribution of the practice. Develop and manage an evaluation process. Work closely with Physician. Direct staff members and ensure monitoring of patient/doctor access, internal insurance controls, and data access management.

• Office Operations: Develop and maintain a comprehensive understanding of the operation of the practice management and electronic medical record. Inventory management along with coordination of vendor interactions. Ensure office is OSHA and HIPAA compliant. Manage an efficient accounts payable system. Coordinate and manage patient scheduling with front desk coordinator. Charge posting and working accounts receivables.

Diversified Resources LLC

Partner- Creative founder

2007 to 2012

Successfully launched and directed physicians to maintain and build medical offices. Consulting, marketing and developing new & existing medical practices. Program creation and training staff management to achieve a profitable business. Oversee and maintain daily administrative operations to enhance and support a cohesive and effective environment. Prepare monthly activity reports and quality reviews. Communicate with physicians and providers to effectively meet patients needs. Train management to immediately resolve issues between physician and provider with meticulous documentation for accurate records. Provide staff training for superior customer service. Developed and implemented new hire orientation and on boarding program that successfully reduced early turnover and improved performance.

Practice administrator

Montgomery Medical

1998 to 2007

Alignment with company objectives to streamline the flow and enhance services.

• Conducted monthly telephone contact with patients to follow up on provided services and implement any changes needed to improve services.

• Conducted monthly meetings and staff training with billing and front desk departments.

• Responsible for practice finances including verification of accounts deposits and payment of office expenditure.

. Managed three offices and oversee daily activity for all sites.

Responsible for entire front office, credentialing and billing departments for the practice.

• Conducted opening of three additional office locations, including scheduling creating, maintaining of charts and medical records.

•Managed a 15 member team that covered front office & billing department.

. Prepared performance evaluations, disciplinary actions and guidance.

Served as a liaison with nursing homes,hospitals and physicians in the community to further develop and grow the practice.

Receptionist

World Bank - Washington, DC

1993 to 1996

Operated high volume phone system.

• Directed all mail metering .recording, drop-offs and pick-ups.

• Set up of client meeting and conferences.

• Arrangement of all travel appointments

• Created all departmental memos and announcements.

Education

international affairs

George Washington University - Washington, DC

1993 to 1997

Associate in French literature

Universittè de Geneve - Genève, GE

1990 to 1992

Skills

Entrepreneurial professional experienced in business development, marketing, event planning, entertainment start-up, effective overhead revision, company /private practice expansion, and innovative business strategies Excellent analysis of ICD-10 and CPT coding in regards to insurance reimbursement, proficient in medical billing. Creative thinker with excellent communication and interpersonal skills. Passionate and dedicated to immersing herself in a 360 degree scope of the industry.

Additional Information

Proven record of facilitating support services and managing fast-paced office operations. Strong organizational and communications skills with ability to concurrently direct multiple business affairs. A multitude of versatile skills efficiency and productivity. Advanced understanding of customer service and high level of client satisfaction. Trusted consultant, liaison and assistant.

Expertise

Office management * Medical & clinical services* Client Relations* Provider Relations*Administrative support*Account management* Confidential correspondent * Document management*Team leadership* Front office operations *Departmental Liaison*Innovative problem solver*Documentation record keeper*Medical coding& billing.

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