Randolph C. Francis

478-***-**** acxq02@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 6 years of operations area management experience, including Production Management, Quality Management, and Process Improvement. This includes teaching and coaching the Production Team and driving Continuous Improvement

(CI)/Operational Excellence as a means to meet or exceed internal and external customer requirements and expectations while returning maximum profits for the firm. Practical experience and formal training in Lean Initiatives and Lean/Six Sigma tools, including Just in Time (JIT), Flow Charts, Kaizen, Standard Work, 5S, Total Productive Maintenance

(TPM), Value Stream Mapping (VSM), Visual Factory, and Waste/Scrap Reduction. Ability to be proactive, yet flexible using objective performance metrics to develop team members and provide feedback to HR to aid in staffing decisions. Working proficiency with Materials Resource Planning (MRP), Enterprise Resource Planning (ERP), and Microsoft Excel, Power Point, Visio, and Word.

EDUCATION

Master in Business Administration (MBA) 5/2016

Georgia College and State University, Milledgeville, GA Bachelor of Science in Business Administration & Information Technology 12/2011 Macon State College, Macon GA

• Production and Operations Management Concentration

• Lean/Six Sigma

• Graduated Magna Cum Laude

CERTIFICATIONS

IPC/WHMA-A-620 3/2010 – Present

Certified IPC Trainer (CIT)

IPC-J-STD-001 3/2010 – Present

Certified IPC Trainer (CIT)

WORK EXPERIENCE

Quality Manager, Process Manager 2012 – Present

Custom Cable Assemblies, Inc. Warner Robins, GA

• Establish, monitor, and control effective processes used to manufacture electronics assemblies.

• Guide scheduling, production planning and production control activities.

• Establish metrics, and metrology to verify, monitor, and control conformance.

• Support and participate in shop floor activities, daily, to improve processes and accountability.

• Leverage Lean/Six Sigma and Theory of Constraints principles to improve quality and cycle time. Some examples: o Use Group Technology to increase efficiency by 20% to 30%. o Implement measures, which have reduced external non-conformances, from an approximate 2-sigma level to 3- sigma (or better).

o Spearheaded the single line-item work order rule (Kaizen event), which has reduced manufacturing/administrative waste and downtime.

o Champion Pull type systems to reduce waste/scrap and increase throughput.

• Troubleshoot issues with suppliers and customers. This holistic approach to sourcing materials and supply-chain management has solved many quality and production problems. This approach has also facilitated reliable, long- term relationships with vendors and customers.

• Manage testing and inspection.

• Monitor shop for safety issues.

• Direct Training, both formal and On-the-Job (OJT). o IPC/WHMA-A-620: Wire and Cable Assembly Requirements o IPC-J-STD-001: Soldering Requirements

Randolph C. Francis

478-***-**** acxq02@r.postjobfree.com

o Production

o Assembly

o Soldering

o Inspection

o Packaging

• Currently building new ISO 9001:2015 Quality Management System (QMS).

• Oversee Calibration of tools, gages, and test equipment.

• Initiate and resolve internal and external Corrective and Preventive Action.

• Perform various tasks and MRP/ERP duties within Shoptech E2, the ERP system.

• Design for Manufacture; collaborate during the product engineering stage, with customers and suppliers to design products to enhance manufacturability, reliability, and reduce lead-time. Lead Technician, Quality Assurance Manager 1989-2012 Custom Cable Assemblies, Inc. Warner Robins, GA

• Led, trained, and coached an excellent and diverse production staff.

• Administered industry accepted as well as established proprietary assembly methods and processes.

• Managed testing and inspection.

• Directed Training, both formal and On-the-Job (OJT). o IPC/WHMA-A-620: Wire and Cable Assembly Requirements o IPC-J-STD-001: Soldering Requirements

o Production

o Assembly

o Soldering

o Inspection

o Packaging

• Oversaw Calibration of tools, gages, and test equipment.

• Performed high-tolerance assembly, test, and inspection of electronic assemblies to Class 3 industry standards.

• Assisted customers and potential customers in product design and analysis.

• Performed Root Cause Analysis using 5-Whys and Ishikawa Diagrams. Restaurant Manager 4/1989 – 11/1989

Angelina’s Mex-Itali Cochran, GA

• Co-Managed a satellite restaurant location

CNC Machine Operator, Inspector 1/1989 – 4/1989

Volumatic Machine, Macon, GA

• Loaded, unloaded, and inspected titanium, aluminum, and steel aircraft parts. Electronics Assembly Technician 8/1988 – 1/1989

Lithonia Lighting, Inc. Cochran, GA

• Assembled and tested fluorescent light fixtures

MEMBERSHIPS AND ACTIVITIES

American Society for Quality (ASQ) Member 2010 – Present

• Six Sigma Forum

• West Georgia Section

Licensed Amateur Radio Operator – KG4EJD 1999 – Present

• General Class with 5WPM Code Exam 2009 – Present

• Technician Class 1999 – 2009

IEEE Member 2009 – 2016

Meals on Wheels 2010 – 2012

• Volunteer Driver

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