Dwyane Hamlett

*** ******** ****, *********, ** 07631

Cell 201-***-**** . Home 201-***-**** . acxpz6@r.postjobfree.com

Network Engineer

Technically and results-driven professional with success supporting, and

maintaining high-capacity enterprise network infrastructures in fast pace,

multi-task environments. Employs an unwavering work ethic with a limitless

desire to learn new technologies and further my professional skills.

Areas of Expertise:

Hardware Configuration / Troubleshooting / Resolution

Installation End-user Technical Support

Network Performance Monitoring Equipment Selection & Procurement

Vendor Relationship Management Experience working in 24x7 NOC

Strong understanding of TCP/IP environments

and other networking protocols

Strong understanding of LAN/WAN

technologies

Technical Proficiencies

Operating Systems: Windows 8 / Windows 7 / Windows Vista

Protocols/Standards: TCP/IP, EIGRP, OSPF, RIP2, VLAN, Frame Relay, HSRP, ACL,

DHCP, Wi-Fi

Communications Cisco Catalyst 2950, 2960, 3550, Cisco 2811, 2901, 4331,

Equipment: Cisco2500/5500 WLC, Cisco Wireless AIR-CAP23702I-K9,

AIR-CAP2602I-A-K9, Cradlepoint, FortiWiFi-60D

Tools: HP Network Node Manager, Cisco Prime, NetScout, Netcool,

Aruba AirWave, Omnibus, Remedy, Peregrine

Software: MS Word, MS Excel, MS Outlook, MS Visio

Professional Experience

Coach - Carlstadt, NJ Aug. 2015 - Mar. 2016

Retail Network Engineer/Consultant

Responsible for deployment and maintaining of organizations network

infrastructure, consisting of

approximately 500 locations.

Roles and Responsibilities:

. Provided OS upgrades on following Cisco products/platforms: Cisco

Router 2901, 4331 routers, and Cisco Catalyst 2960 switches.

. Performed Fortinet Firewall OS upgrades via Fortinet Manager.

. Added store routers, switches, and wireless devices to Aruba Airwave

for monitoring.

. Responsible for configuring, troubleshooting, monitoring, and the

deployment of LAN/WAN and wireless solutions to all Coach Retail and

Corporate locations.

. Trained Coach/Asia team on the use of Aruba Airwave

United Parcel Services - Mahwah, NJ April 2015 - July 2015

Network Operations Technician/Consultant

Responsible for monitoring network alarms and provide Tier 1 and Tier 2

troubleshooting to resolve network and facility issues.

Roles and Responsibilities:

. Troubleshoot network and systems-related issues; work with vendors;

fault management; event notification and escalation as needed.

. Respond to network issues promptly; open and update tickets and

provide regular status.

. Provided Respond to tickets and monitoring alerts from client servers

and networking devices.

. Strong follow-through and initiative to stay with issues until

resolved

Coach - Carlstadt, NJ Sept. 2014 - Nov. 2014

Retail Network Engineer/Consultant

Responsible for overseeing the organizations Cisco CE500 Switch

Replacement Upgrade project for

the US and Canada Retail Wireless LAN/WAN Infrastructure, consisting of

approximately 120

locations.

Roles and Responsibilities:

. Scheduled deployment, decommissioning CE500 switches, and upgrading to

2960 Cisco switches.

. Test and troubleshoot connectivity issues with Field Support during

upgrades.

. Provided user support via remote login and phone support.

Newark Preschool Council - Newark, NJ Nov. 2013 - Dec. 2013

Network Support Engineer /Consultant

Responsible for the Organization's Network Infrastructure.

Roles and Responsibilities:

. Performed upgrades and user support to the Network Infrastructure at

20 plus locations.

. Configured access points and updated cisco routers at multiple sites.

Coach - Carlstadt, NJ Oct. 2012 - Jan. 2013

Retail Network Engineer/Consultant

Responsible for the organization's US Retail Wireless LAN/WAN

Infrastructure consisting of over

5,000 users in approximately 450 locations.

Roles and Responsibilities:

. Performed configuration and integration support for wireless network

deployments.

. Troubleshoot Networks comprised of Cisco Wireless Access Controllers,

Access Points, Wireless Controller Server (WCS), Cisco2811, 2901

routers and Cisco 2960 switches.

. Troubleshoot network alarms and problems as escalated by Level 1

(NOC).

JP Morgan Chase - Whippany, NJ Feb.

2010 - Apr. 2011

Enterprise Alert Group Analyst/Consultant,

Worked with a 24/7 real time global event management team, responsible for

monitoring network

outage issues and providing first level troubleshooting to quickly resolve

issues and or document

results for escalation and resolution.

Roles and Responsibilities:

. Monitor the global infrastructure for circuit outages or network

device downtimes, and taking appropriate troubleshooting and

escalation action as required.

. Escalate tickets to Level 2 in the event that an incident or request

cannot be resolved at the Level 1.

. Work with vendors such as EMC, Netapp, Hitachi by providing access to

internal devices for troubleshooting and escalating hardware issues to

correct Data Center Operations group.

. Monitor server environment consisting of over 5000 servers, both

Windows, Unix and Linux based.

Bear Stearns - Whippany, NJ Nov. 1998 - Aug. 2008

Network Engineer,

Participated in migrations from development to production, that involved

upgrades, installations and

configurations changes. Supported Network Infrastructure to ensure maximum

uptime and capacity.

Liaised with telecom vendors to address and resolve circuit and equipment

issues.

Roles and Responsibilities:

. Managed weekly LAN/WAN projects involving the IOS upgrading,

configuration, and implementation of Cisco switches routers, and other

LAN/WAN devices.

. Promptly responded to issues requiring replacement of key equipment to

maintain critical financial systems.

. Provided technical support and resolution to internal and external end

users; escalated issues as necessary.

. Managed requests from service tickets, service outages, change

control, and other related network projects.

. Perform hardware upgrades and planned replacements of failed

components.

. Updated and maintained company Visio documentations for the networks

infrastructure.

Education & Training

Cisco Certifications: CCNA Routing & Switching (July 30, 2014 - July 30,

2017)

Certificate in Computer Operations

Dover Business College, Paramus, NJ

Contact this candidate