Customer Service Sales

Alecia Smith

**** ****** ****

Oktaha, OK *****

********@*****.***

Phone Number: 918-***-****

Professional Profile

Highly competent professional who can be trusted with even the most confidential projects. Excel in turning disorganized environments into smooth-running operations and overhauling administrative processes to improve accuracy and efficiency. Self-starter and quick learner who always exceeds expectations.

Possess strong multi-tasking and customer service skills with ability to simultaneously manage various projects, schedules, and people with attention to detail.

Capable of dealing with small or large office environments and comfortability of leading people.

Adept at organizing meetings, scheduling, managing inventory, training and supervising staff, and implementing office processes and procedures that expedite work.

10 years experience as Administrative Support/Office Manager/Clerical in a medical/government office while maintaining patient and organization confidentiality in accordance with HIPPA/OSHA regulations.

Store Manager Sharpe's Department Store Checotah, OK Dec 2015 - Sep 2016

Directed workers in a retail setting including sales, inventory, checking cash receipts, customer service, and performance.

Greeted, assisted, and educated customers on products and services while responding to customer questions and concerns professionally and efficiently.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods as well as meeting sales goals.

Authorized payments and merchandise returns and established credit policies and operating procedures

Inventoried stock according to estimate consumer demand to determine the types and amounts of goods to be sold while ensured that merchandise was in good

condition.

Ensured merchandise was correctly priced and displayed and functions as advertised.

Performed accounting duties to prepare reports of inventory, sales, and loss mitigation records for management and accounting department.

Chief Hospital Operations Administrative Assistant Muscogee Creek Nation Dept. of Health Okmulgee, OK Jan 2012 – Dec 2015

Ensured policies and procedures were followed while maintaining office records and directing billing and office support duties.

Consult with managers and other personnel to resolve problems in areas such as equipment performance, output quality, and work schedules.

Acted as a liaison with other departments to coordinate activities with other supervisory personnel to revise procedures to improve office efficiency.

Monitor inventory levels and requisition or purchase supplies as needed, distributed incoming mail, received and prioritized telephone calls, maintained office calendar and scheduled appointments.

Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.

Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies in order to develop or update procedures, policies, and standards.

Maintained records pertaining to inventory, personnel, orders, supplies, and machine maintenance while ensuring excellent communication within department.

Assistant Manager Gino's Italian Restaurant Muskogee, OK March 2008 – Jan 2012

Train workers in food preparation, and in service, sanitation, and safety procedures

Greet and seat guests, and present menus and wine lists

Compile and balance cash receipts at the end of the day or shift

Resolved customer complaints regarding food service

Assign duties, responsibilities, and work stations to employees in accordance with work requirements

Made decisions and solved problems along with coordinating the work and activities of others

Communicated and maintained interpersonal relationships with supervisors, peers, and subordinates.

Experience with: Barcode scanners, Card readers, Cash registers, Credit card processing machines, customer service, inventory reports, and sales reports.

Education

Associate's Degree, General Studies

Connors State College

Warner, OK

Bachelor's Degree, General Studies

Northeastern State University

Tahlequah, OK

Licenses & Certifications

Insurance Producer - July 2016

Health and Accident Producer, State of Oklahoma and Texas

Additional Skills

Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Point of sale POS software

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