Customer Service Data Entry

CASSANDRA BERVINE

** ********* ***. ********, ** 23223 804-***-**** *********.*******@*****.***

OBJECTIVE

To obtain a position in Customer Service

SKILLS PROFILE

-Excellent Customer Service

-Able to perform in group setting or independently

-Works well under pressure

-Ability to meet and exceed deadlines

EMPLOYMENT HISTORY

*Executive Staffing/(ConnectCom BPO

9/18/16-11/8/16

-Customer Service Rep.

Nationwide outbound calls surveying

registered voters on election.

*Sedona Group LLC.Caliper StaffingLLC

VEC (Virginia Employment Commission)

2011 -2015

Richmond, VA

-Office technician duties which includes data entry (keying in dates and times of hearing cases)

-Answering phone to unemployment recipients involving their cases

-Providing information and directions needed to assist them in a timely fashion and all requirements needed

-Setting up case hearings for Appeal Examiners, Claimants and employers

-Copying documentation, making folders, filing folders, also mailing documents to claimants and employers

-Providing courtesy calls with changes in cases and hearings

Southside Community Development and Housing

2006 2009

Richmond, VA

-Greet and receive all guests and visitors providing information and directing them to appropriate personnel

-Receive phone calls not handled by voicemail

-Develop and maintain a scheduling system and schedule the use of meeting facilities

-Receive and distribute all incoming mail and prepare outgoing mail for delivery

-Type correspondence, reports, letters and agendas for staff

-Maintain office filing system

-Provide administrative support as needed to all SCDHC Programs

Garden Ridge

2000 2006

Sandston, VA

-Managed, trained and supervised employees

-Assisted customers with purchasing questions

-Provided cashier duties including cash, credit card and check transactions

-Accounted for daily funds and transactions

-Stocked and organized inventory

EDUCATION

-Completed GED Program-Received GED June 2012

-John F. Kennedy High School-Completed Grade 10 June 1987

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