SCOTT ALAN HUMERICKHOUSE

**** *. **. ****** ***, Fortville, IN 46040 • Cell: 317-***-**** • Email: acxpu4@r.postjobfree.com

EXPERIENCE

TekSystems

Process Analyst/Tech Writer – MISO, Carmel, IN (March 2016 – Present)

Write new and update older technical documentation for the Application Support team.

Organized Application Support documents in SharePoint site.

Created and set up a Scrum/Kanban board in JIRA for the Application Support team.

Research issues during and after the conversion from an older ticketing software to VIA.

DNA Consulting

Quality Specialist – Covance, Greenfield, IN (June 2015 – March 2016)

Used keystroke recording software to capture repetitive data entry tasks and automate them

Wrote hotkey macros to enable right click mouse tasks for older Access database applications

Generate quality department and trending reports for monthly meetings

Used Excel and SQL skills to create a weekly infraction report from older Access database

Ensure that correct procedures are followed for CMA programs and escalate any issues to management

Helped with Windows XP to Windows 7 upgrade for Quality departments in Greenfield and San Diego

Score Quality calls according to program guidelines

Professional Search Group, Inc.

EDI Coordinator – Key Benefit Administrators (KBA), Indianapolis, IN (March 2015 – May 2015)

Provided EDI project coordination to enroll client employees into health care benefit plans

Built and managed relationships with clients to create the EDI (834) benefit enrollment file feeds

Provided guidance and technical support for new and existing EDI clients

Used troubleshooting skills to find and fix issues with EDI files during both Test and Prod phases

Documented maps for all clients and their benefit enrollment plans

Managed the EDI on-boarding of new clients as assigned

Created and setup SFTP sites and established folder level permissions for new clients

Wrote VBScripts that tracked EDI files and notified you of the particular phase the file was currently in

Smart IT

Applications Support Analyst – Finish Line, Indianapolis, IN (July 2013 – Jan 2015)

Initiate proper set up of clients for Electronic Data Interchange (EDI)

Support transmission and validity of EDI documents (850, 997, 810, 856, 855, 856, 860)

Ensure availability of applications for end users consistent with Service Level Agreements

Run daily reports, Korn shell scripts and programs in an HPUX environment

Use troubleshooting and SQL skills to determine root cause of data issues and fix them

Share responsibility to provide 24/7 on-call support

Write VBScript programs to monitor and alert of any issues with Production processes

Troubleshoot and resolve internal issues via Serena ticketing software

Update and create new wiki entries specifically for Application Support

Business Applications Sr. Systems Analyst – Memorial Health System, Springfield, IL (Aug. 2012 – July 2013)

Support Hyland’s OnBase scanning software

Support CBORD software and Epic card readers

Support software running from stand alone servers, VM servers and on Citrix servers

Set up, install, and support RightFax

Use troubleshooting skills to solve Heat service desk tickets using Remote Desktop

Provide 24/7 production on-call support

Successfully worked on a company-wide multi-function printer consolidation project

Write technical documentation for new and existing software

Sr. Systems Analyst – CNO Financial, Carmel, IN (Sept. 1998 – April 2011)

Installed, maintained and supported the LifePRO software on AIX and Windows platforms

Installed, maintained and supported CSC’s RPS software on Windows in a Citrix farm

Supported local users and overseas users running applications in Citrix.

Used troubleshooting skills to solve tier II and III level service desk tickets with Remote Desktop

Provided 24/7 production on-call support

Wrote VBScript, PowerShell scripts, batch files, and Korn shell scripts to help alleviate manual tasks

Handled DBA activities with SQL and C-tree LifePRO databases for UT, SIT, UAT, and PROD

Ran SQL queries in SQL Server Management Studio

Managed change control for LifePRO source code

Maintained and used LiteSpeed backup software on a daily basis

Wrote technical documentation for new and existing software

Information Technology Specialist – PDM/IBM, Indianapolis, IN (Oct. 1994 – Aug. 1998)

Prepared and installed LifePRO software on site for all new clients

Provided technical support to client services and their assigned clients

Wrote internal programs in Rexx to help technical support be more efficient in their daily tasks

Created labs for benchmarks and client simulation environments

Wrote LifePRO technical documentation

Systems Support Specialist - St. Vincent Hospital, Indianapolis, IN (May 1994 – Oct. 1994)

Worked with vendors, consultants, and staff to bring St. Vincent Hospital of Indianapolis and Carmel up on an imaging system

Helped in supporting and troubleshooting this system

Tech Support Representative - Master Software Corp., Indianapolis, IN (Aug. 1992 – May 1994)

Provided software and hardware telephone support for customers running Fund-Master in DOS, Novell, and UNIX environments

Wrote custom programs for their helpdesk software

Worked as part of a team to develop a company BBS

Computer Lab Assistant - Anderson University, Anderson, IN (Sept. 1990 – May 1992)

Applied communication skills and knowledge of computers to aid students working on PC’s with word processing, spreadsheets, and various languages

EDUCATION

Bachelor Degree - Major: Computer Science, Anderson University; Dean’s List

Associate Degree in Applied Sciences - Major: Electronics Technology, Indiana Vocational Technical College; Dean’s List

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