Customer Service Manager

Cynthia Lard

**** ******* **** *** # *******, LA 70466 985-***-**** **********@*****.***

Objective

To leverage my 13 years of private care aid experience, organization skills, and expertise in the home health field. Also leverage my customer service and office management experience and skills.

Education

University of Phoenix, Phoenix, AZ

Human Services with Concentration in Gerontology Candidate

Experience

Jan 2001-Mar 2005

Personal Care Attendant [COMFORT KEEPERS Fremont, CA

Administer bedside or personal care, such as ambulation or personal hygiene assistance. Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor. Perform housekeeping duties, such as cooking,cleaning, washing clothes or dishes, or running errands. Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles. Perform healthcare related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists. Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals. Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle. Instructor advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care. Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services. Provide clients with communication assistance, typing their correspondence or obtaining information for them. Administer bedside or personal care, such as ambulation or personal hygiene assistance. Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor

Jun 2002–Mar 2005

Office Manager/Accounting Clerk Smurfit Stone Container Oakland, CA

Direct and coordinate the supportive services department of a business, agency, or organization. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Set goals and deadlines for the department. Acquire, distribute and store supplies. Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. Monitor the facility to ensure that it remains safe, secure, and well maintained. Hire and terminate clerical and administrative personnel. Conduct classes to teach procedures to staff. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Set goals and deadlines for the department. Acquire, distribute and store supplies. Hire and terminate clerical and administrative personnel. Review timesheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies. Process paperwork for new employees and enter employee information into the payroll system. Verify attendance, hours worked, and pay adjustments, and post information onto designated records. Compute wages and deductions, and enter data into computers. Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records. Distribute and collect time card search pay period. Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions. Keep informed about changes in tax and deduction laws that apply to the payroll process. Conduct verifications of employment. Operate computers programmed with accounting software to record, store, and analyze information. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software. Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents. Receive, record, and bank cash, checks, and vouchers. Match order form with invoices, and record the necessary information. Perform general office duties such as filing, answering telephones, and handling routine correspondence.

April 2000-June 2002

Customer Service/Inside Sales Continental Western Corporation Oakland, CA

Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Prepare invoices, shipping documents, and contracts. Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. Receive and respond to customer complaints. Verify customer and order information for correctness, checking it against previously obtained information as necessary. Check inventory records to determine availability of requested merchandise. Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits. File copies of orders received, or post orders on records. Compute total charges for merchandise or services and shipping charges. Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments. Recommend merchandise or services that will meet customers' needs. Adjust inventory records to reflect product movement. Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing. Inspect outgoing work for compliance with customers' specifications. Notify departments when supplies of specific items are low, or when orders would deplete available supplies

Nov 2015-Oct 2016

Additional Skills

Proficient in Microsoft Word, Excel, and PowerPoint.

Excellent communication skills directed towards customer service.

Ability to multi-task under extremely stressful situations.

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