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Executive Assistant Customer Service

Location:
Brooklyn, NY
Posted:
November 30, 2016

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Resume:

Employment

Ezra S. Nathan, CPA PC - Brooklyn, NY 7/15 – 7/16

Executive Assistant/Office Manager

Responsible for day-to-day office management, including AR/AP, Payroll, HR, and bank reconciliation

Provided administrative support to Firm Principal and three CPA’s, including time entry, calendar and project management, answering phones, drafting correspondence, travel arrangements, and personal and business errands

Collaborated with Firm Principal on new hires, major purchases, and other ad hoc tasks facilitating optimum operational results

Monitored office supply inventory and replenished as necessary; tracked expenses and maintained necessary professional memberships, and subscriptions

All My Children Day Care - Brooklyn, NY 2/15 – 7/15

Executive Assistant to School Director

Coordinated with permanent classroom staff and floaters/subs to ensure proper classroom coverage daily

Assisted in writing/editing of weekly newsletters, school calendars, notes to parents

Placed all supply orders and maintained inventory of general supplies for the facility

Updated the Director’s calendar; drafted correspondence maintained files

Answered phones and accepted deliveries

Community Access, Inc. - New York, NY 8/13 – 5/16

Per-Diem Crisis Respite Counselor

Devra Party, Inc. - Brooklyn, NY 6/13 – 6/14

Shipping Clerk/CSR

Arranged shipment of customer orders, including large international orders.

Delivered outstanding customer service, fielding questions about the product line and resolving issues via phone and email.

Served as a brand ambassador to further the profile of the company with high-end customers such as J. Crew, Kate Spade and Williams Sonoma.

OU Job Board, Orthodox Union - New York, NY 8/11 – 6/12

Executive Assistant to the Director

Coordinated OU Job Board programs and events, including job fairs, classes (live and online), workshops and webinars/seminars.

Marketing, recruiting/coordinating with employers/instructors/speakers.

Assisted in writing/editing newsletters, marketing pieces, correspondence and other materials.

Updated the website, including posting new jobs, renewing/deleting old jobs and searching for new jobs.

Responded to up to 100 employer, job seeker and event participant inquiries via phone and email daily.

Updated the Director’s calendar; coordinated conference calls, meetings and travel arrangements.

CareNet Group Inc. - Brooklyn, NY 10/09 – 3/11

Ohelei Torah Kindergarten

Para-Professional

Aided disabled pre-school-aged child in mainstream classroom over the course of a two-year period

Reached crucial milestones such as potty training, feeding, socialization, etc.

Eastman Footwear - New York, NY 8/05 – 8/06

Purchase Order Writer

Used expert knowledge of Microsoft Excel to create and maintain purchase order files

Worked side by side with sales staff to ensure accuracy and efficiency in the placing of purchase orders with overseas suppliers

Witmer, Karp & Warner, LLP - Boston, MA 5/02 – 8/04

Paralegal/Legal Secretary

Received all incoming calls and greet clients and guests

Performed secretarial duties such as typing correspondence and preparation of legal documents, etc. using advanced skills in Microsoft Word, WordPerfect, Access, Outlook, and Dictaphone

Conducted paralegal research employing both Westlaw and the internet

Assisted bookkeeper with client billing

Hand delivered legal documents

Filed business documents with Secretary of State’s Office

Procured marriage and birth certificates from Department of Vital Statistics

Sent/received all incoming/outgoing mail and courier packages

Massachusetts Eye and Ear Infirmary - Boston, MA 12/99 – 2/01

Accounts Payable Clerk

Received and processed all check requests

Matched all invoices with the purchasing/receiving systems

Collaborated with the purchasing and receiving departments to resolve any discrepancies

Coded and input invoices through the AP system

Scheduled and coordinate weekly check run

Addressed vendor problems, including the resolution of credit hold

Education

Bunker Hill Community College - Charlestown, MA

AA, Liberal Arts 12/04

Paralegal Certificate 6/04



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