**/**** ** *******

Lanham, MD

**/**** ** **/****

Beltsville, MD

**/**** ** **/****

Brandywine, MD

KEVIN L. WILLIAMS

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Hardworking Warehouse Worker with 16 years experience in a warehouse pick/pack fulfillment and distribution environment.

Core Strengths

Shipping and receiving

Multi-tasker

Customer-service focused

Strong communication skills

Natural leader

Exceptional problem solver

Energetic work attitude

Inventory control familiarity

Accomplishments

Costco - Employee of the month in 2008 and 2012

Forklift Certified

Costco -Highest number of items processed per hour 2011-2014 Costco -Highest number of customers processed per hour 2011-2014 Work Experience

Laborer

Labor Ready

Unloaded, picked, staged and loaded products for shipping.Transported goods from racks, shelves and vehicles.Worked at a rapid pace to meet tight deadlines.Maintained accurate stock records and schedules.Selected products for specific routes according to pick sheets.

Life insurance agent

American Income Life

Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Promoted agency products to customers in person and on the telephone. Presented and clearly explained insurance policy options to clients based on their needs and goals. Maintenance 2008 -2009, Produce Supervisor 2009-2010, Merchant 2010-2011, Casher 2011-2014 Costco

Removed pallets, freezer boxes and damaged products from returning trailers. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Loaded flat bed by forklift and hand truck.

Selected products for specific routes according to pick sheets.. Keep inventory of all merchandise.

Unloaded, picked, staged and loaded products for shipping. Check and inspect goods received and ensure they are of accurate quantity, and acceptable quality. Help customers with their shopping experience by guiding them through the produce selection process and answering their questions.

Lift over 50lbs daily.

Clean various areas inside and outside of warehouse Maintain upkeep of facility.

Received and processed cash and credit payments for in-store purchases. Maintained friendly and professional customer interactions. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff 9805 Good Luck Road, Apt 8, Lanham, MD 20706 H: 301-***-**** C: 202-***-**** acxpsk@r.postjobfree.com 01/2007 to 10/2008

Burtonsville, MD

09/2005 to 01/2007

Upper Marlboro, MD

01/2002 to 09/2005

Laurel, MD

2002

Temple Hills, MD, US

assignments.

Worked as a team member to provide the highest level of service to customers. Customer Care Associate

UPS

Assist customers with shipping and picking up packages. Scan and label packages for shipment.

Organize incoming packages by location.

Contact customer by phone to let them know their package has arrived. Selector

Collington Services

Shrink wrap items and transfer them to designated areas. Select items from an order sheet and distribute items. Shipping and Receiving Specialist

Prime Office Supplies

Select and pack outgoing orders.

Receive shipments.

Keep inventory of warehouse products.

Educational Background

High School Diploma

Crossland High School

Skills

Shipping And Receiving, Forklift, Pallet Jack, Cash Register, Cashier, Customer Service, Fork Lift, Data Entry, Excel, Forklift Certified, Inventory Control, Microsoft Word, Word, Life Insurance

Contact this candidate