Vince M. Toney

*** *. ********* ******

Chicago, IL 60624

Home: 773-***-****

Mobile: 773-***-****

Email: acxprd@r.postjobfree.com

Objective

To secure a challenging position where I can effectively contribute my skills as an IT Professional, a place where I can grow in my career and help the company achieve organizational goals.

Education

October 2010 (MicroTrain) MCITP with Exchange

January 2006 - September 2006 (I.C. Stars) Technical Consultation and Business management

Positions Held

February 2012 – November 2016

Systems Engineer (Field)

Fulton May Solutions

IT infrastructure and operations support for over 40 different clients

Hardware and software support

Cloud Support

Infrastructure Backups cloud and local (Veeam, Continuum, Windows, Carbonite, Azure)

Network configuration, setup & support (Wireless access points, patch panels, switches and wiring)

Domain management (Group policy, Windows SBS, Active Directory, Hosting, Apple Mail)

Email hosting, setup and support (Google apps, Exchange, Office 2007 – Office 365)

Web hosting, setup and support (GoDaddy, Hostgator)

VoIP and Landline phone systems setup, support and management (8x8, Nitel, Avaya)

Specialty software support and configuration (OpenTable, Aloha, Quickbooks, Sage, Pro-law, Fishbowl, Quicken, DacEasy)

WAN Management, setup and maintenance

VPN setup, support and troubleshooting (Windows, Sonicwall, Cisco)

Surveillance camera install, configuration and support (Cloud, BNC and IP connections)

Managed Service remote management software used: (ITSupport247, Kaseya)

Ticketing Systems used: (Connectwise, Continuum)

December 2011 – February 2012

IT Administrator

Modis / Coventry Healthcare

User account access provisioning across a variety of applications and systems for the company’s enterprise.

Providing phone support and assisting users with password resets and user access issues that come up

Performed monthly security audits and Active Directory management such as access group modification, deletion and creation

Security policies modify, create, delete and various other responsibilities as requested by the IT security manager.

January 2011 – October 2011

Technical Support Level 2

Geneva Technical Services / Rush University Medical Center

2nd & 3rd level technical support, handled all support issues related to pc, network and server hardware and software

Also was part of PC refresh team which handles replacement of department computers and other equipment

Performed software inventory and setup, virus / spyware removal from all hardware

Configured and supported specialty hardware for hospital such as microscopes, cameras and other clinical equipment that runs through computer or network

Advanced custom department specific computer configurations with emphasis on overall functionality and performance

IMAC on computers, routers, access points, servers and clinical equipment

October 2006 - March 2010

Desktop Support Level 2&3

ATOS IT Solutions and Services

Desktop support levels 2-3 via trouble tickets received from regional help desk

Support of 300+ local client’s onsite including computer IMAC, PC imaging, backups and ghosting, removal of virus, spyware and Trojans, printer repair, setup and troubleshooting network connectivity.

Software support for SAP, Siebel, Cisco VPN, BCMSVu call center, Nortel PBX and Video Conferencing

Active Directory admin duties such as account add/delete, access rights/group policy adjustments and password resets

Support of over 1000 remote users working in the field

Ensured remote user issues was resolved in a timely fashion and escalated requests to local field support if issue couldn’t be handled remotely

Maintained 100% SLA compliance

Ticket systems used: Remedy & Clarify

July 2002 - November 2005

Computer Technician

Dimensions International (Great Lakes Naval Base)

Handled all repairs on desktops, laptops, printers and networking equipment

Responsible for Hard drive disposal on Navy Legacy Pc’s and servers based on the standards set by the United States Department of Defense

Head of sales for the NMCI (Nave Marine Corp Intranet) Buyback program which allows recruits and soldiers to purchase the used Pc’s after data removal

Software troubleshooting for Outlook, bartender, Nortel VPN, and Windows OS related applications

Computer IMAC, network equipment and connectivity troubleshooting and server administration

Ticketing software used: Remedy

References

*Available per request*

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