James Brown

**** ******** ****, ********, ** **122

410-***-****

acxpr1@r.postjobfree.com

Sr. Technical Support Specialist

Profile of Qualifications

Long-term, comprehensive experience in information technology, technical support, systems & network administration, problem resolution and documentation.

Proficient in Unix, MS Windows 95, 98, 2000, XP & NT 4.0, TCP-IP, IIS 4.0, HP-UX, HP Server, HP Data Protector, LAN, WAN, Active Directory, Oracle, ArcServeiT, Citrix, Metaframe, Novell 5.0, Lotus Notes, Norton Antivirus and VMS software applications and technologies.

Microsoft-Certified Professional - Windows NT 4.0 Server & Workstation and Certified Novell Administrator - Netware 4.11 credentials.

Well-organized multitasker with strong detail orientation.

Self-driven team player with strengths in communication and developing interpersonal relationships.

Possess excellent planning, organization, time management and decision-making skills.

Strategically coordinate and collaborate with various professionals to maximize performance in facilitating goals and attaining operational excellence.

Veteran of United States Navy.

Career Track

Commonwealth-Altadis 2006 - 2015

Supervisor - IT Service Center 2012-2015

Lead Support Specialist 2006-2012

Responsible for directing technical support operations and administering Unix technologies, Avaya S8300 switch and phone administration and HP-UX 11.23, Server & Data Protector systems.

Authoritatively supervised merger of two corporations, acquiring 600 sales personnel and 200 HQ users in process.

Proficiently drove project to add two new office floors while continuing support for two existing levels, including rearrangement of operations personnel to accommodate construction.

In charge of outsourced program to rewire all four office levels.

Raytheon Technical Services Company 1999 - 2006

Engineering Technician II 2004-2006

Entrusted to direct maintenance of departmental computers, networks, peripherals and LAN, including installation, configuration and repair.

Continually updated logbook, monitored government property & inventory and participated in monthly status reporting.

Served as point-of-contact regarding software cataloging, storage, licensing & tracking and conducted comprehensive technical support.

Unix Administrator / Technical Support 1999-2004

Skillfully installed, configured, optimized & maintained HP servers in conjunction with Oracle databases.

Responsible for administering NT 4.0 LAN & WAN for ten regional offices, overseeing backups and maintaining SOPs.

Dutifully prepared regular log entries to document operations and maintained data communication between Raytheon and FAA.

Implemented Norton Antivirus into all local servers and backed up Novell 5.0 LAN & WAN.

Westinghouse - Northrup Grumman 1989 - 1997

Technical Support Specialist 1997-1999

Managed corporate policies regarding antivirus & email operations, installed peripherals, printers, scanners & storage and resolved problems with LANs, servers & workstations.

James Brown

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Process Controller and Mission Operator 1989-1997

Comprehensively assessed applications and systems for multimillion-dollar VAX technologies and processed system-improvement information.

Military Service

Certified Airborne Communications Supervisor, United States Navy 1984 - 1989

Contributed dynamic leadership skills toward effectively building and managing seven-member communications team.

Skillfully managed communications to facilitate safe and efficient mission operations on ground and in air.

Diligently maintained systems and personnel in high readiness posture.

Education

NACR

Avaya Communication Manager Administration

Hewlett-Packard

HP-UX System & Network Administration I, II & III

Pro Consultants, Inc.

Introduction to SCO UnixWare 7 Administration I & II

Microsoft-Certified Professional - Windows NT 4.0 Server & Workstation

Certified Novell Administrator - Netware 4.11

Ikon Office Solutions

Microsoft Certified Systems Engineer NT 4.0

Microsoft Windows NT 4.0 Administration

Microsoft Windows NT 4.0 Core Technologies

Internetworking with TCP-IP on NT 4.0

Supporting Microsoft Windows NT 4.0 Enterprise Technologies

Creating & Configuring Web Server using IIS 4.0

Systems Source Learning Center

CNE 4.11

Netware 4.11 Administration

Netware 4.11 Advanced Administration

Networking Technologies

United States Navy

Advanced Communications Operator training

TACAMO Communications Suite Operator training

Course Naval Aircrew Survival School

International Morse Code Operator training

Radioman A School

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