Name: Paulette Hood

acxpqm@r.postjobfree.com 716-***-****

Availability for Interview: 1 Day Notice

Availability to Start: Immediately

Education:

Masters Organizational Leadership (MOL) from Medaille College, Amherst, NY

Bachelor of Science (BS) Business Management from Medaille College, Buffalo, NY

Top Skills: Vendor Management, Risk Management, Banking & Finance, MS Office Suite.

Experience with Vendor Management:

5+ years of experience with Vendor Management, reviewed and assessment for vendors as well as new vendors that emerge.

Experience with Risk Management:

5+ years of experience with Risk Management and managed multiple compliance risk management projects.

Experience with Banking & Finance:

5+ years of experience with Banking & Finance, strong working knowledge of commercial cash management and electronic banking products

Experience in MS Office Suite:

Proficient in using MS Office Suite, Excel, Outlook, Power Point.

Summary

Impact on the Business:

1Manage more complex credit risk reviews of customer related risk, evaluate controls and compliance with established policies, procedures and regulations, making recommendations for improvement. Participate in the review and assessment for vendors as well as new vendors that emerge. Participate in the business monitoring process of vendors to ensure reviews the effectiveness of internal controls and compliance with policies, procedures and regulations. Plan and supervise on-site work, performance of procedures in key areas, work paper review and status meetings.

Operational Effectiveness & Control:

2Six Sigma Yellow Belt Training. Prepare and submit credit risk review reports for each review conducted, ensuring reports accurately reflect findings documented in work papers, including related risks. Ensure conclusions and recommendations are reasonable and well-based and all reports are prepared in an efficient, timely and concise manner. Assist in managing assigned areas of responsibility, including following up on recommendations, management information reporting requests and program updates. Supervise daily work activities and provide training to less experienced personnel; Complete thorough and in-depth evaluations for all customers assigned within a review by identifying appropriate risks and mitigate, financial trends, collateral position, etc.

3Strongest attributes include program initiatives, program development and optimizing learning atmosphere, staff development and promoting a safe environment. Has a proven record for exceeding goals through effective internal and external communication.

Manages Cash Management:

4Manages cash management set-up and service for customers, project management skills, proven leadership, communications, analytical, lateral thinking, problem-solving, interpersonal, customer service, organizational and project management skills. Work with teams in India and Canada. Strong working knowledge of commercial cash management and electronic banking products. Interaction with other global PCM units including clients, global service teams, Sales, Product Management and other elements of Client Management.

Additional Training

1Introduction to Project Management using Project 2010

2Business Analysis Requirements Management and Communication

3Effective Analysis using Lean Six Sigma

4Introduction to Change and Implementation Management

5Managing Multiple IT Projects

6Completed Managing Matter Program Training 2016

Professional Experience

Fiserv Financial Center, Williamsville, NY March 2016 - November 2016

Operational Accounting Manager

1 Manages the redesigning of all processing team.

2 Over see offshore set up and daily functions.

3 Manages the Card processing business operations (Credit Card electronic/check

payment division.

4 Manage private client portfolios - financial transactions. (Toyota/Lexus).

5 Manage car refinancing and new loan division (NationWide).

5 Responsible for third part outsourcing functions.

HSBC Bank, Buffalo, NY Jan 2010 – Dec 2015

Unit Manager – Account Reconciliation Department

1Member of several high functioning onshore and offshore project teams.

2Manages multiple compliance risk management projects.

3Manages a team of corporate account reconcilers, responsible for the validity, the integrity and completeness of all checking account reconciliations.

4Manage Vendor service for HSBC Official Checks, Fraud Guard and Vendor services and other PCM products. Responsible for onshore/offshore PLAs.

5Provides direct support to the branch network via account management of the HSBC Bank branch official checking account.

6Manages services for customer implementation for Payments and Cash Management (PCM) Products. Responsible for escalated customer concerns regarding services provide though Positive Pay Services.

7Responsible for aligning division goals with group operational standards.

Skills and Tools: Risk Management, Vendor Management, PCM, OFAC, Congos, COS.

HSBC Bank, Buffalo, NY Aug 2007- Jan 2010

Business Banking Specialist - Business Banking

9Assisted middle market business customers with E-channel software concerns and (BIB) Business Internet Banking electronic network navigation.

10Provides direct support to the retail branch network by providing operational and regulatory direction.

11Develop, manage and expand existing middle market business portfolios.

12Process commercial credit applications, deposit accounts applications and debit card application/activation.

Skills and Tools: BIB, Banking, Processing Applications, SSAE.

HSBC Bank (IBM/Consultant) 02062, Buffalo, NY Aug 2005 – Jul 2007

U.S. Business Migration Manager

13Recruiter/Trainer and liaison for IBM consultant team.

14Assist in the development and implementation of processes and job aides.

15Provide cash management services & products to 2,300 HSBC global business customers.

16Coordinate the transition for the customer to the new delivery channel.

Skills and Tools: Recruiting and Training.

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