Manager

DAVID WHITMORE

Elmhurst, New York • 917-***-**** • ****************@*****.***

PROFESSIONAL EXPERIENCE

Regus, New York, NY 2011 – Present

Area Manager

Direct workflow in multiple centers by reviewing financial statements and data with office team members. Utilize financial data to improve profitability. Prepare and control operational budgets. Plan effective strategies for the financial well being of the centers.

Complete account reconciliations and process adjustments.

Perform billing, payment allocation, collection and activity reporting following established protocols, to tight deadlines.

Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.

Oversee new client set up with office furniture and technology. Manage space floor plans to reflect occupancy and setup.

Manage maintenance of offices and its equipment. Coordinate and monitor the pricing, purchasing and distribution of supplies. Control inventory. Ensure quality of products.

Serve as a resource in assisting other Managers within the centers for escalated situations; whether organizing complex administrative tasks and projects, preparing their new office for move-in or troubleshooting technical issues.

Coordinate location monthly networking events.

STAPLES, Queens, NY 2011

Manager

Supervised, recruited, trained, developed, coached and communicated with all associates and managers as well as assessed performance.

Effectively coordinated and managed sales activities.

Ensured company operations presentations standards were met.

Stayed current on new technologies and ensured associate understanding.

Ensured a positive customer experience.

Achieved store level earnings and goals.

Maintained adherence to all company policies, procedures, security and safety.

Performed other related duties as assigned.

ENTERPRISE RENT-A-CAR, Queens/Long Island, NY 2006 – 2010

Manager

Managed the efforts of branch employees in providing a high level of customer service, including management of the rental counter, customer flow and telephone service, as well as training by example.

Developed and maintained branch operation plan.

Used initiative, independent judgment, discretion and decision-making skills to perform a variety of duties and solve problems.

Ensured the branch complied with company/group policies, procedures, rules and regulations and all applicable laws.

Supervised, mentored, trained, coached, evaluated and developed staff.

Provided continual feedback regarding employee performance; met with personnel to monitor or sales goals and overall performance.

Conducted and/or participated in the recruitment, interviewing and hiring of branch employees.

Prepared effective and timely employee schedules, vacations and performance reviews

Managed branch receivables, including negotiating payment plans, collecting difficult accounts receivables, and preparing write-offs for uncollectable accounts.

Reviewed and analyzed reports, financial statements and billing.

THE MANHATTAN CLUB, New York, NY 2004 – 2006

Contract/Loan Processor

Notarized, processed and maintained over 1,000 real estate contracts.

Responsible for setting up finance contracts with mortgage companies.

Responsible for the daily compliance and accuracy of real estate contracts.

Processed and prepared contracts to be sent and deeded with the City Register of NY.

Enhanced my interpersonal skills by developing a rapport with management from title and mortgage companies, attorneys, owners, clients, and colleagues.

Prepared and sent completed deed back files to Title Insurance Company for recording at the City Register.

Created weekly transmittal for funding of closings statements and escrow disbursements.

Created weekly excel transmittals for cash and finance real estate contracts.

Responsible of mailing contract to owners and entering all necessary updates of owner’s information.

Double-checked weekly refunds spreadsheets.

Assisted Chief Financial Officer, Accounting Manager, Director of Sales Administration, Financial Services Manager, Contracts Processing Manager, Contracts Administration Manager, Deeding & Inventory Coordinator when necessary.

PITNEY BOWES MANAGEMENT SERVICES (@ Credit Suisse), New York, NY 1998 – 2004

Customer Service Lead Associate

Responsible for ordering, receiving, sorting and distribution of various quantities of paper, office supplies and company logo merchandise.

Prepared, processed and researched incoming and outgoing packages.

Assisted site manager with troubleshooting and customer service issues.

Assisted in the training process of new employees in all areas of the office.

EDUCATION

Barkley University BBA, Business Management, 2011

OTHER SKILLS

Certified Notary Public

Microsoft Office: Word, Excel, Outlook, PowerPoint, Access

PeopleSoft Finance/Human Resources, Pivotal, Titan, Global Network and SAM

EXTRACURRICULAR ACTIVITIES

Team organizer and manager of the following sports: baseball/softball, football, basketball, soccer

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