Yuliya Layvant

Costa Mesa, CA, *****

(949-***-**-**

acxpps@r.postjobfree.com

https://www.linkedin.com/in/yulia-layvant-2655365a

Objective: Human Resources

Professional Skills

Bilingual, English/ Russian

Excellent computer skills, Microsoft Office, etc

Professional Experience:

Human Resources Officer

Pearl Dubai FZ LLC, Dubai, UAE (September 2012-April 2014)

(Residential/ Commercial/ Construction)

Managed the Recruitment & Performance Management process

Managed day-to-day functions including but not limited to, providing employees with information about policies, job duties, working conditions, wages, opportunities for promotions and employee benefits, employee appraisals, orientation new employees, training coordination and processing administrative letters, employment contracts

Responsible for all elements of dismissals, resignations, promotions

Assisted with Benefits

Manually kept track of the employee data base via excel

Client Manager, Pearl Dubai FZ LLC (September 2009- September 2012)

Represented the company and generated new sales by building successful client relationships

Followed up leads from extensive advertising campaigns and website, explained the features and benefits of the properties developed by Pearl Dubai and built good relationships to ensure repeat/referral business.

Provided first class services to the allocated portfolio of clients.

Completed all stages of the sales cycle.

Relieved reception desk as required

CRM Executive, Pearl Dubai FZ LLC (April 2008- September 2009)

Worked within the Client Services Team managing assigned clients

Quickly and effectively solved customer challenges

Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service

Reviewed the collections situation to ensure collections are made as per plan and took corrective measures in case of delays

Relieved reception desk as required

Guest Relations Executive

Ramada Hotel Dubai, Dubai, UAE (October 2005- March 2008)

Close co-ordination between all involved departments, e.g. Front Office, Housekeeping, Recreation, Food and Beverage regarding regular and especially irregular guest needs.

Assisted supervisor in implementing, supervising and adhering to the Operational Standards

Promoted in-house facilities and special events

Effectively handled all guest complaints

Highest number in sales through Safaris & excursions

Answered up to 200 phone calls on a 6- line phone system

Relieved reception desk and main switchboard operator as required

Educational background:

Almaty College of Foreign Languages Majoring in Translation (Qualification of Interpreter- Adviser)

Courses:

Human Resources Management (Cambridge International Examinations)

PHR Certification (in process)

Certificates:

Awarded as a “Star of the Month- February 2007”- Ramada Hotel Dubai

“Customer Care & Complaint Handling” - Ramada Hotel Dubai

“Personal Presentation” Grooming Program-Ramada Hotel Dubai

“Human Resources Management”- Advanced Level Module- Cambridge International Examinations.

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