KALYANI VAJINEPALLI

Email: acxpok@r.postjobfree.com

Phone: 210-***-****

PROFESSIONAL SUMMARY

12+ years of IT Experience in full SDLC life cycle of the projects. Worked in different roles from requirements gathering, solution design, development and production support.

Over 5 Years of experience as Salesforce Developer and Administrator.

Proficient at capturing business and system requirements. Development and Administration including analysis, modeling, design, coding, testing and implementation in various business COSAs.

In-depth knowledge in various phases of software development life cycle (SDLC) with elaborate experience in waterfall and Agile methodologies of software development and delivery of maintenance, re-engineering projects.

Strong in areas such as Apex Classes, Triggers, Controllers & Controller Extensions, Components, Test Methods, Application Design and development on Multitenant Force.com platform.

Experience in using Apex code to implement complex business logic with Governor Limits.

Involved in development of test classes and test methods to ensure maximum code coverage in production instance.

Involved in developing client-specific solutions on Force.com platform using Apex classes, Triggers, Visualforce, Force.com IDE, SOQL and SOSL.

Experience working with Force.com IDE, Data Loader, Import Wizard and salesforce.com Sandbox environments.

Experience in integrating Salesforce.com applications with other applications with emphasis on Web Services (XML, WSDL, SOAP, and REST).

Proficient in designing Custom Objects, Custom Fields, Pick List, and Role based Page Layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, report extractions to various formats, design of Visualforce Pages, Record Types, Dashboards and Email generation according to application requirements.

Excellent Interpersonal, Communicational, Organizational and Project Management skills.

Excellent team player, self-motivated, quick learner and with good trouble-shooting capabilities.

Functional knowledge across varied Salesforce verticals: Insurance and Banking

Worked in teams for full-cycle projects to complete consulting projects on time and deliver outstanding consulting services to Salesforce.com clients

Well versed with Sales cloud, Service cloud, and Custom Cloud, Chatter and App Exchange applications.

Worked with C++, QPP, and Mainframes.

Good understanding of Object Oriented Design (OOD), UML, MVC, multi-tiered architecture and distributed architectures.

Have adequate experience in providing estimates, resource & schedule planning, coaching and tech lead activity.

Flexible, tactful, diplomatic and able to co-ordinate to achieve common goals & business objectives.

BUSINESS AREAS/ APPLICATIONS

Banking

P&C Insurance – Auto, Property and Claims

Enterprise Applications/Utilities

TECHNICAL SKILLS

Salesforce Technologies

Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Custom Objects

Salesforce Tools

Eclipse, Force.com Eclipse IDE Plug-in, Apex Data Loader, Force.com, Workbench, Force.com Excel Connector, Force.com Platform (Sandbox and Production)

Other Programming Languages

HTML, XML, Java Script, COBOL, PL/I, Easytrieve, REXX, MQ, C, C++, Q++

Operating Systems

Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003/ 2008, Unix, MVS, Z/OS, OS/390, IBM 3090

Databases

SQL Server, Oracle, DB2 UDB, IMS DB, VSAM

EDUCATION

Master of Computer Applications (MCA) from Osmania University, INDIA.

CERTIFICATIONS

AICPCU certified programmer for INS - 21 and INS - 22

WORK EXPERIENCE

Assignment # 1

Client : United Services Automobile Association (USAA), Plano/San Antonio, TX, USA

Project : Bank Application

Program : Accenture Mortgage Cadence (AMC) – Enterprise Lending Center (ELC)

Duration : Jan’2016 – Till Date

Role : Technical Lead and Systems Analyst

Environment : SaleForce.com platform, Visual Force Pages, Apex Language, Permission Sets, Data Loader, HTML, JavaScript, Eclipse IDE

Project Overview :

Accenture Mortgage Cadence is a new vendor, offering the replacement solution for the legacy Mortgage and Home Equity LOS systems (Apply, impact, Unifi, Credit Revue). In TPM, this system is listed as Enterprise Lending Center.

Responsibilities :

Involved in group for requirement gathering throughout the planning and implementation.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Cases, Solutions, Forecasts, Reports, and Dashboards.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Exposed to UI lightning design along with visual force pages for latest custom page design.

Extensively designed and developed Visual Force pages based on the business requirements.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Involved in bulk data migration and integration using Apex Data Loader, SOAP, REST Web services.

Provided ongoing SalesForce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.

Interacted with the SalesForce.com premium tech support team on a regular basis.

Assignment # 2

Client : United Services Automobile Association (USAA), San Antonio, TX, USA

Project : Enterprise

Program : Enterprise Applications

Duration : Sep’2015 – Dec’2015

Role : Technical Lead and Systems Analyst

Environment : SaleForce.com platform, Visual Force Pages, Apex Language, Permission Sets, Data Loader, HTML, JavaScript, Eclipse IDE

Project Overview :

Generation of Follow Up letters and Reports (UW81, UW126, NHSOR) in MSR flow. Enhancing the capabilities of Click to Chat and CAR applications.

Responsibilities :

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. Closely worked with other SalesForce.com consultants while implementing the solutions for the needs of organization.

Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects. Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Developed various Apex classes, Controller classes and apex triggers for various functional needs in the application. Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.

Worked on Sharing Rules based on Role Hierarchies and created manual sharing for accessing records. Worked on different things like Components, Custom Settings, Sites and Static Resources, Debug logs and System Log.

Worked on various salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards

Developed Salesforce.com custom objects and work-flow business rules.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Developed and configured various custom reports and report folders for different user profiles.

Developed and implemented both the time dependent and time independent workflows as per the requirement. Developed and deployed Workflows and approval process wherever necessary. Created profiles, roles and implemented object level, field level and record level security.

Integration of Salesforce with in-house legacy ERP systems, using Apex Web services WSDL and outbound messaging.

Evaluated Data entry, import processes and ensure proper Data quality standards exist for the Salesforce.com application. Created multiple visual force pages for various requirement needs. Used the sandbox for testing and migrated the code to the deployment instance after testing.

Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users. Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Chat with customers in real time using Live Agent.

Assignment # 3

Client : United Services Automobile Association (USAA), San Antonio, TX, USA

Project : P&C Underwriting Critical Functions

Program : P&C Property and Auto

Duration : Jun’2013 – Sep’2015

Role : Technical Lead and Systems Analyst

Environment : SaleForce.com platform, Visual Force Pages, Apex Language, Data Loader, HTML, JavaScript, Eclipse IDE, COBOL, PL1, JCL, Eztrieve,

Project Overview :

Implement automated controls to limit the Risk exposure to P&C Underwriting and the association by using 7EP practices.

Develop P&C systems business activity monitoring (BAM).

Develop UW QA App

Develop business reporting and dashboard capabilities

Responsibilities :

Worked on various Salesforce.com standard objects Accounts, Contacts and custom objects like product/procedural specialty and encounters.

Designed and developed new technical solutions on the SalesForce.com.

Analyze the business requirements and customize standard CRM functionality, and develop new custom functionality.

Implementing new and managing existing Validation Rules, Assignment Rules and Sharing Rules.

Implementing new business logic using Apex Classes and Triggers.

A Service Cloud Console is an app that's designed for the users in fast-paced environments who need to find, update and create records quickly. It improves on the Console tab by letting you.

Worked with fewer clicks and less scrolling.

Limited switching between pages.

Solved cases by quickly scanning Salesforce knowledge articles.

Modifying existing Apex Classes and Triggers in accordance with changing requirements.

Creation and maintenance of Visual Force Pages and Custom/Standard Visual Force Controllers

Customize the user experience and controlling access based on Roles and Profiles.

Created and managed Batch Apex Classes.

Developed and maintained Visual force, App Exchange, Force.com pages and integration to other third party solutions.

Created and managed Complex workflow rules, data validations and triggers.

Created and developed customized reports and dashboards.

Experience in Creating Roles, Profiles, Groups, Queues, Email Templates, Page layouts, workflows, workflow actions and approval process.

Prepared data files and upload the data into SalesForce.com

Created and managed email and merge templates.

Created and modified the list views.

Developed and maintained naming conventions of pick lists, report folders, dashboards and improved system usability.

Created custom fields and modified the pick list values.

Created web integration links.

We have created Lightning app to make it easy to build responsive application for any screen.

Created Lightning components give client-server framework that accelerates development as well as app performance and is deal for use with the Salesforce mobile app.

Assignment # 4

Client : United Services Automobile Association (USAA), San Antonio, TX

Project : Fire Redesign

Program : P&C Property

Duration : Oct’2012 – May’2013

Role : Technical Lead

Technologies Used : OS/390, COBOL, PL1, JCL, Eztrieve, REXX, SPUFI, TSO/ISPF, IOF, File Aid, Xpediter, BTS, C++, DB2 UDB, IMS DB, VSAM, DB2 ADMIN, SCM, Mastercraft and CMS.

Project Overview :

Fire Redesign develops a competitive Fire Insurance Product by rewriting the Fire contract/endorsements and developing new rating and underwriting infrastructures to provide a highly competitive and flexible product to USAA members at USAA locations.

The Fire Redesign will rewrite the Fire contract and mandatory endorsements for all locations, revise and/or eliminate optional endorsements, develop a new rating infrastructure, use Ratabase to house rating information, revise ART rules as necessary to accommodate new Fire Underwriting rules, file Contract, Endorsement, rating changes with each DOI as required, revise coverage database information as needed to accommodate Fire contract or endorsement revisions, develop Reporting and/or revise existing reporting Fire product, changes to the Fire Dual Facing application to accommodate state specific requirements and fire adjustment transactions.

Responsibilities :

Analysis of AS-IS system requirements and work with the Business to gather new business requirements to add on to the new TO BE system.

Analyze user requirements and define system score, objectives and specifications.

Estimate work effort based on specifications and scope.

Preparation and review of high level & detailed level Technical design documents.

Preparation and review of Analysis & Design documents and Integration test plan. Review system test cases.

Responsible for TO BE system design in the existing architecture.

Responsible for Coding, code reviews, Unit testing and Integration testing.

Responsible for provision of System, Release Test support and environment support.

Responsible for defect fixes in system test environment and production environments with in SLA depending on the rigor/ Severity.

Responsible for the deliverables getting reviewed by the clients, maintaining quality control and documentation.

Responsible for configuration management, project implementation delivery and warranty support.

Responsible for creating the user manuals and technical documentations.

Assignment # 5

Client : State Farm Insurance – Bloomington, IL

Project : Fire Master Record Update (FMR)

Program : P&C Fire

Duration : July’2011 – March’2012

Role : Project Lead

Technologies Used : OS/390, COBOL, PL/I, EPL/I, JCL, Eztrieve, REXX, SPUFI, TSO/ISPF, IOF, File Aid, Xpediter, CLIST, BTS, C++, TRAC, RMS, HP Service Manager, DB2 UDB, IMS DB, DXP, IDC, IDC View, IXP, DUG, DOC, Primavera, VSAM, Assembler and Panvalet.

Project Overview :

State Farm has a dedicated Property & Casualty (P&C) application development and support team that takes care of maintaining all the legacy applications. P&C Application support involves production support, defect fixes and minor enhancements based on the State Farm’s requirement. Property and Causality being the main forte of State Farm’s business the maintenance of all the applications coming under the Fire Systems umbrella is absolutely crucial. Fire Master Record (FMR) Update is one of the many applications that are part of State Farm Fire Systems. FMR Update is legacy batch application which takes care of holding and maintaining all the State Farm Fire policies information. Data in FMR Update is created/updated/deleted depending on one of the following high level action that takes place.

Issuing a new policy

User initiated changes to an existing policy

System initiated changes to an existing policy

Cancellation/termination of an existing policy

Responsibilities :

Gathering Business Requirements by interacting with clients.

Analysis and Estimation of Business Requirements

Preparation of traceability metrics of Requirements.

Preparation of Functional Specification document.

Preparation of Design document.

Preparation of Unit Test Plan.

Preparation of System Test Plan.

Construction as per the design documents prepared.

Version management of constructed code and deployment in different regions.

Testing the code as per test plans prepared.

Conducting Unit testing and System testing.

Facilitating Integration and User Acceptance Testing.

Doing a causal analysis for all the defects and providing the resolution for the same.

Assignment # 6

Client : United Services Automobile Association (USAA), San Antonio, TX

Project : Claims Legacy Replacement (CLR)

Program : P&C Claims

Duration : November 2008 – November 2010

Role : Technical Lead

Technologies Used : OS/390, COBOL, PL/I, DB2, VSAM, IMS, JCL, Eztrieve, REXX, SPUFI, TSO/ISPF, IOF, File Aid, Xpediter, UNIX, Mastercraft, C++, Starteam, Datavan, HSL, TMF, ECLIPSE, SCM, SCF, Librarian, PST and DB2ADMIN

Project Overview :

The Claims Legacy Replacement project is to retire transactions (IMS screens) and other functional applications which will be invoked through Mainframes & replace them by web based application and making it user friendly to customers.

The objectives are

Reduce the daily batch cycles

Provide the flexibility for the member to see his claims details immediately as and when Member service representative (MSR) enters the data in USAA systems

Provide the status of the Claim online

Provide the member with dual facing of some of the Claims applications

Makes the MSR Claims screens user friendly

Automate some of the data on the screens

Responsibilities :

Analysis of AS-IS system requirements and work with the Business to gather new business requirements to add on to the new TO BE system.

Preparation of analysis and design of the business rules to fit in TO BE system.

Preparation and review of Project Design Review (PDR) and Critical Design Review (CDR).

Preparation and review of Analysis & Design documents and Integration test plan.

Responsible for TO BE system design in the existing architecture.

Responsible for Coding, code reviews, Unit testing and Integration testing.

Responsible for provision of System, Release Test support and environment support.

Responsible for defect fixes with in SLA depending on the rigor/ Severity.

Responsible for the deliverables getting reviewed by the clients, maintaining quality control and documentation.

Responsible for configuration management, project implementation delivery and warranty support.

Assignment # 7

Client : United Services Automobile Association (USAA), San Antonio, TX

Project : Claims Status Self Service on USAA.com

Program : P&C Claims

Duration : April 2007 – November 2008

Role : Technical Lead

Technologies Used : OS/390, COBOL, PL/I, DB2, VSAM, IMS, JCL, Eztrieve, REXX, SPUFI, TSO/ISPF, IOF, File Aid, Xpediter, UNIX, Mastercraft, C++, Starteam, Datavan, HSL, TMF, ECLIPSE, SCM, SCF, Librarian, Assembler, PST and DB2ADMIN

Project Overview :

This Onsite-Offshore development project aims to provide self service to the member and to provide the Claim Status to the member on the internet.

The objectives are

Provide all the active and completed Auto or Property Claims status to the member

Provide the Damage Assessment details which include the Provider details, Estimate details and provide the flexibility of showing the actual estimate given by Body shops or appraisers to the member online in a PDF format.

Provide the flexibility for the member to see his payment details online and show the payments status

Provide the status of the rental car

Provide the flexibility to the member to schedule an appraisal for his damaged auto or property on his own on internet.

These facilities let the member do things on her/his own, thus reducing the Phone and mail cost and volume, reducing the claims processing time, giving more self service.

Responsibilities :

Analysis of AS-IS system requirements and work with the Business to gather new business requirements to add on to the new TO BE system.

Preparation of analysis and design of the business rules to fit in TO BE system.

Preparation and review of Project Design Review (PDR) and Critical Design Review (CDR).

Preparation and review of Analysis & Design documents and Integration test plan.

Responsible for TO BE system design in the existing architecture.

Responsible for Coding, code reviews, Unit testing and Integration testing.

Responsible for provision of System, Release Test support and environment support.

Responsible for defect fixes with in SLA depending on the rigor/ Severity.

Responsible for the deliverables getting reviewed by the clients, maintaining quality control and documentation.

Responsible for configuration management, project implementation delivery and warranty support.

Assignment # 8

Client : United Services Automobile Association (USAA), San Antonio, TX, USA

Project : Claims Work Flow Management II

Programme : P&C Claims

Duration : December 2006 – April 2007

Role : Sr Programmer Analyst

Technologies Used : OS/390, COBOL, PL/I, DB2, VSAM, IMS, JCL, Eztrieve, SPUFI, TSO/ISPF, IOF, File Aid, Xpediter, UNIX, Mastercraft, C++, Startem, Datavan, HSL, TMF, ECLIPSE, SCM, SCF, Librarian, PST and DB2ADMIN

Project Overview :

This is a development project, which aims to automate the Claims assignment, handling and monitoring the settlement of claims thereby increasing the productivity of claim handlers and decreasing the loss settling period.

The objectives are

Replace the existing Work Profile application with a browser based work management view.

This integrated view will display:

Notifications

Claims Diaries

Activities

Provide capability to assign work items to Primary Claim Handlers based on resource availability and simple workload balancing.

Create administrative browser based tools to manage availability and skills of resources to which work items can be assigned.

Responsibilities :

Responsible to work with the Business Analysts and project sponsor to document the project’s vision and scope which also includes providing estimates and project schedule.

Identification of business requirements, brain storming with the business and functional analysts and map the exact system requirements.

Identification and preparation of the design approach to modify the existing system to meet the business and system requirements.

Preparation and review of Analysis & Design documents and Integration test plan.

Responsible for Coding, code reviews, Unit testing and Integration testing.

Responsible for provision of System, Release Test support and environment support.

Responsible for defect fixes with in SLA depending on the rigor/ Severity.

Responsible for the deliverables getting reviewed by the clients, maintaining quality control and documentation.

Responsible for configuration management, project implementation and warranty support.

Assignment # 9

Client : United Services Automobile Association (USAA), San Antonio, TX, USA

Project : Employee Id Conversion Project

Program : Enterprise Maintenance

Duration : March 2005 – December 2006

Role : Programmer Analyst / Developer

Technologies Used : OS/390, COBOL, PL/I, DB2, VSAM, IMS, JCL, Eztrieve, SPUFI, TSO/ISPF, IOF, File Aid, Xpediter, Starteam, Datavan, HSL, TMF, ECLIPSE, SCM, SCF, Librarian, PST and DB2ADMIN

Project Overview :

The main objective of this project is to convert the Enterprise Corporate Utilities employee ID format to Alphanumeric to prevent exhaustion of employee IDs for future users of MSD systems.

Employee number is used throughout automated systems at USAA. It is used, in conjunction with Social Security Number, in Human Resource and Payroll systems to identify employees, retirees and retire survivors and ex-employees. It is used, together with a two-character subsystem ID, as a logon ID to USAA’s mainframe and client/server systems.

The scope of this project includes: ODOC/ODIQ, Diary, WARN, MYPROF, MYUTIL, Transaction Logging/Reporting, B2B Broker, PSP, Rep Info and User/Unit Profile (OMPF).

Responsibilities

Participate in design and infrastructure setup for the project

Requirements gathering, integration of test cases to production system and impact analysis.

Responsible for preparing the Low Level Design documents.

Responsible for coding and unit testing, integration test case execution.

Coordinating the review activities for the design model with senior design architects, programmers, and modelers, DBA.

Regression Testing of the application by running through User Screens and fixing defects

Performance tuning of the components developed

Post implementation support during the warranty period.

Assignment # 10

Client : United Services Automobile Association (USAA), San Antonio, TX, USA

Project : Tactical Legal Structure to enable Company

Program : ARP Reporting & Analysis

Duration : January 2004 – March 2005

Role : Programmer Analyst / Developer

Technologies Used : OS/390, COBOL, PL/I, DB2, VSAM, IMS, JCL, Eztrieve, SPUFI, TSO/ISPF, IOF, File Aid, Xpediter, Starteam, Datavan, HSL, TMF, ECLIPSE, SCM, SCF, Librarian, PST and DB2ADMIN

Project Overview :

The objective of Application Replacement Program – Reporting and Analysis (ARP-R&A) is to strategically reposition P&C’s legacy Business Administration Systems (BAS) applications, providing enhanced analytical and integrated operational reporting capabilities for all P&C business communities. The BAS application has many sub systems and each sub system is used to generate reports and feed the data into the downstream applications.

The BAS application has the following subsystems.

LFA (Loss Financial Applications)

FIRS (Financial Information Reporting system)

STAT (Statistical System)

Actuary

DSS (Decision Support System)

USAA has distributed its insurance application among six Companies as per the previous claims history of insured. Those companies use different Risk and Eligibility code to decide premium for insured. USAA is planning to introduce a new company (called Garrison) with new risk and eligibility code. The objective of this Tactical Legal Structure project is to Change all the reporting and analysis systems to meet reporting requirements for New Company. The current system program contains Hard Coded Company, Risk and Eligibility Variable. This project will externalize these hard coded variables related to Company, and Eligibility in the subsystems mentioned above.

Responsibilities

Participate in design and infrastructure setup for the project

Requirements gathering, integration of test cases to production system and impact analysis.

Responsible for preparing the Low Level Design documents.

Responsible for coding and unit testing, integration test case execution.

Coordinating the review activities for the design model with senior design architects, programmers, and modelers, DBA.

Regression Testing of the application by running through User Screens and fixing defects

Performance tuning of the components developed

Post implementation support during the warranty period.

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