William H. Bourassa

**** ********** **** ***#*

Grand Island NY. 14072

Cellphone 603-***-****

Education:

University of Lowell, MA Now Umass Lowell)

Completed one (1) year toward Electrical Engineering Degree

Greater Lowell Regional Vocational High School, Lowell, MA

Concentration in Basic Electronics

Personal Accomplishments:

Received achievement bonuses at Therma-Wave, Inc.

Worldwide travel to achieve up time goals and system performance

Implemented system install procedure to achieve customer satisfaction at Genus INC.

Promoted three (3) times in three (3) years at Daymarc Corporation

Implemented system set-up procedure to increase up time at Daymarc Corporation

Technical Skills:

Supervising accounts and service personnel for customer base

Trouble-shooting

Repair service and installation for customer base

Knowledge of vacuum pumps

Servicing of Preventive Maintenance contracts

System Upgrades

Experience in Wafer Fabs

Experience in the set-up of Trade Shows

Work Experience:

Field Service Technician I was responsible for in house testing before the equipment was shipped; I installed and started-up Harpers first Carbon Fiber

Harper International Micro line. I installed a new Carbon Fiber Micro Line in Shanghai,

4455 Genesee Street China, 2 Rotary furnaces and 2 Vertical Furnaces.in Hefei, China.

Buffalo, NY. 14225 Supervised customers and contractors during installs.

11/10/12- Present

Field Service Technician Plans and coordinates activities concerned with testing, installing vacuum Centorr/Vacuum Industries, Inc. furnaces, investigating and resolving customer calls (phone, fax & e-mail)

Nashua, NH 03062 of technical problems with equipment, and eliminating further operational

5/97 – 11/12/12 service difficulties by performing the following duties. Install systems,

Test systems, Repair & service products, maintain further performance

Records, training customers, installation of furnaces & technical support.

Senior Field Engineer Gained valuable experience with Asian – Pacific customers

Therma-Wave, Inc. Manage performance of systems for continuous improvement.

Fremont, CA Required to service or install systems anywhere in the United States,

7/92 – 5/97 Asian-Pacific and Europe

Technical Support Engineer Responsibilities included on-site and telephone support to customers and

Genus, Inc. Customer Service Engineers throughout the United States, Asian-Pacific

Newburyport, MA and Europe. Delegate for Area Customer Service Manager, various

01/89 to 10/91 record keeping and reports. Provide input on serviceability and maintainability for new designs. Write procedures to assist Field Service

Engineers with upgrades. Monitor system failures and present data in

weekly meetings.

Field Service Supervisor Responsibilities included installations, training, repair and maintenance

Genus, Inc. of IC and Discrete Handlers, scheduling installations, field repair calls and

Newburyport, MA the set-up of all Trade Shows in the United States, Asian-Pacific,

10/85 – 2/88 Europe. Gained valuable experience with Asian-Pacific customers.

Monitor performance of systems for continuous improvement.

Interview new employees for service positions.

Senior Field Service Engineer Responsible for installation, training, and maintenance of EB-series

Accupoint bare and loaded board testers; Domain processing installation and

Lowell, MA training. Responsible for set-up of Trade Shows in the United States,

03/84 – 10/85 Asian-Pacific and Europe

Field Service Engineer Responsible for installation, training, maintenance, and telephone

Everett Charles Test Equipment service on bare and loaded board test equipment

Pomona, CA Set-up and support of Trade Shows

10/81 – 3/84

Field Service Engineer Responsible for servicing customers, troubleshooting and repair of

Compugraphic Corp. equipment, also training customers in the use of Photographic

Wilmington, MA Typesetting Equipment. Specialized in Shugart Disc Drives. Set-up

02/78 to 04/81 and support of Trade Shows. Assisted customers in getting newspapers

out after system repair.

REFERENCES: Available upon Request

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