Business Analyst

Sana S.

Toronto, ON 1-647-***-**** acxpne@r.postjobfree.com

Skilled Business Analyst with experience of around three years in handling Requirement Gathering, Business Analysis, Use Cases, Activity Diagrams, State Diagrams, UML, Data analysis and Project management with specialization in Insurance, SalesForce and Finance. BUSINESS ANALYST SKILLS

Requirement Gathering &

Elicitation

Business Modeling, Process Mapping, Use Case Modeling, Document Analysis, Focus groups, Workshops, Interviews, Questionnaire, JAD sessions, Interface analysis and Fit-Gap Analysis

Software Development

Frameworks

Waterfall, Agile, SCRUM, RUP

Requirement Gathering Tools Rational Rose, Balsamiq, Pencil and Visio Database Frameworks RDBMS, Data Warehousing, Oracle, SQL Process Mapping BPMN, Visio, Swim lanes, Activity and Context Diagrams Project Management

MS Project, Advance knowledge with MS Word, MS Excel, MS PowerPoint, and MS Access, SQL

Requirement Management JIRA, RTM, Change Requests

Documentation

BRD, FRS, Project Plan, Run down charts, Product backlog, Use cases and User stories

UAT and Testing Quality Center, JIRA

Domain Finance, Insurance, SalesForce

PROFESSIONAL EXPERIENCE

Deloitte, Toronto

Business Analyst Mar 2016 – Till Date

Worked with the client to build BRD and to perform analysis of the business requirements Gathered and documented business requirements using prototyping and workshops as techniques Produced high quality Functional Specification Documents, User Interface Documents, Technical and Mapping documents for Loan Originations (CALMS), Dealer (SalesForce) and Point of Sales (RouteOne) Systems

Conducted requirements elicitation through interviews, forms, surveys and questionnaires to the Latin America and Caribbean countries head offices about their operations, current state and expected future state

Acted as a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle Conducted requirements elicitation through daily JAD sessions with key stakeholders and cross functional teams

Assisted PM in successful delivery of projects by creating “AS-IS” and “TO-BE” documents, creating shirt size estimates for solutions, setting release milestones, scheduling and resource allocation Involved in requirements workshops, training, presentations and demos Participated in UAT testing sessions by assessing the severity of defects, their impact on the business, prioritizing defects to be resolved before go-live Documented requirements, Project Change Requests (PCR) & circulated to the business & tech teams for signoff

Authored list report in Cognos 8 to alert client of fraudulent PRO LINE activity using conditional formatting and multiple column groupings

Pioneer Energy, Toronto

Business Analyst Jan 2015 – Mar 2016

Coordinated communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications Liaised with marketing team for any updates and new requirements to be made in both Non-logged in and logged in section

Raised necessary change request documents (CRF), took necessary approvals from all Stakeholders, Compliance and Legal, conducted UAT's and gave Sign off before having the requirements deployed onto Live Environment

Performance engineering, solution architect to guide development team to make modular changes in the staging system, making the Salesforce system available for the financial advisors, eliminating redundant processes reducing process time in 50% and increasing productivity by 25%. Activities included analysis, design of changes, manage and coordinate off-shore developers Managed off-shore global developer pool, scheduling resource to assignments and tasks compiling status reports, ensuring delivery on time by being a conduit between the development team, solution architect and business partners to deliver stated goals in business requirements Coordinated with the developers during GUI design, User-Interface Design (UID) phase and participated actively in GUI feedback sessions

Organized meetings/sessions with client representatives to discuss the pain points and approach for improvements / enhancements to the application

Documented Use Cases, Business Rules and Functional Requirements for all system functionalities and ensured that critical requirements are not missed

Worked with cross functional teams (business and IT) to ensure that solutions are verified in accordance with the business requirements and are effectively validated by the business TASMAC Tasavaristv, India

Jr. Business Analyst Oct 2012 – Aug 2013

Interacted extensively with the Business Area Subject Matter Experts to understand the Product and Business Processes thoroughly

Identified opportunities for business process improvement through various meetings with business users and developers and initiated efforts to make improvements Assisted in leading successful implementation of the Wealth Switch and Transfer transactions to Salesforce Activities included functional analysis, description of current and future state based on business requirements; coordinate testing with the developers and review results for sign-off Performed Data Quality Management issuing complex analysis to identify root cause and assisted in the development of solutions which address the business problem Gathered business information from multiples sources and levels of the organization, created detailed business requirements documents and transformed them into technical requirements specifications for later development and implementation of new modules

Created user stories, epics and built product backlog in an 8 sprint project with each sprint being 2-3 weeks EDUCATION

PG Certificate in Business Fundamentals, Cambrian College, 2014

Bachelor in Management, Mumbai University, 2013

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