Malik K. Rashad

acxpl5@r.postjobfree.com

**** ****** ***. #**

Fairfield, CA 94533

707-***-****

Objective

To utilize oral and written communication and technical skills in an interpersonal atmosphere to lead and supervise technical and application support teams in the administration, installation, training and support of client/server hardware, software and peripherals.

Work Experience:

Oct. 2016-Nov.2016 Six Week Network Contract Graton Casino., Rohnert Park, CA

Provided technical network support and responded to service requests.

Performed daily operational network & system infrastructure checks and balances for Production environments.

Performed installation, de-installation and cabling of servers within the Data center environment.

Completed all service requests within agreed time scales while adhering to quality standards.

Took over responsibility for the Customer Follow-up ticket queue, insuring historical issues were resolved to a high standard of customer service.

Jan. 2013- Present: IT Field Engineer D.P. Consulting., Cordelia, CA

Responsible for escalated help desk calls in a primarily Windows 7,8,10 Operating system environment.

Responsible for Laptop/Desktop builds, upgrades, deployment, support and virus protection.

Maintain records of resolution, coordinates vendor calls, and assists in all training facets with the Desktop/Laptop user community.

JUN 2009- Dec. 2012: Proprietor Nothing but Sports Sporting Goods Store., Vallejo, CA

Trained sales team on custom designed sales software and customer applications.

Supervised and trained staff on inventory control, cashiering and customer service protocol.

Created positive working relationships with vendor in the area of team, corporate

Mar. 2006- April 2009: IT Field Engineer II Shonkin group/P.C. Medics., Oakland, CA

●Responsible for escalated help desk calls in a primarily Windows XP/NT Operating system environment.

●Resolved issues related to hardware, network connectivity, software and peripherals.

●Resolved first line connectivity, Network and Printer, issues via Help desk phone lines.

●Maintained records of resolution, coordinated vendor calls, and assisted in all training facets with technical user databases.

July 2005-Feb. 2006: IT Field Engineer (MIS), Touro University., Vallejo, CA

●Responsible for escalated help desk call support in a primarily Microsoft XP professional operating system environment.

●Implementing state of the art classrooms equipped with surround sound, Clicker technology and corporate scale projection units.

●Responsible for user account creation and LAN administration.

●Maintained MIS knowledge resolution database.

●Responsible for Laptop strategy inclusive but not limited to builds, deployment, user and support for the College of Pharmacy (Sony Vaio).

●Coordinated and supervised desktop builds deployment and support.

Feb. 1997-May 2005: IT Manager Desktop Engineering, Robert Half International Inc., Pleasanton, CA

●Supervised a 16 person 24/7 help desk/field engineering team in corporate, executive and field offices.

●Implemented and facilitated standards group and committee meetings.

●Corresponded with key team leaders from from I.T. Applications/Operations groups

●Coordinated schedules,training, On-Call coverage, vacations, and off site appointments.

●Maintained annual department and budget and salary review process.

●Scheduled and facilitated weekly and Monthly I.T. Meetings.

●Liaison between employees and I.T. Director.

●Direct point of contact for all escalated issues inclusive of executive, corporate (1500) employees, and field (3500) employees.

●Coordinated back-up and anti-virus maintenance and monitoring schedules.

●Developed Asset management process for Desktop and Laptop strategies.

●Corresponded with various group managers to ensure Customer Service and Service Level agreements exceeded customer expectations.

●Implemented brown bag training courses for mainstream employees and contractors.

●Established a positive relationship with Schools and Non-Profit organizations regarding deployment of non-obsolete hardware and software.

●Responsible for interviews and hiring of FTE's and Contractors.

●Implemented an IT mentoring program as a path for career growth within the I.T. Division.

Nov. 1994- Jan. 1997: IT Technologist III (Lead) Chiron Corporation Emeryville., CA

●Responsible for escalated help desk calls in a primarily Banyan Vines Operating System environment.

●Acted as Primary lead in Windows 95/MS office suite roll out migration.

●Responsible for task assignment and follow up with my core team.

●Responsible for implementation and communication of customer service guidelines.

June 1984-Oct. 1994: Computer Technologist, Lawrence Berkeley Laboratory, Berkeley., CA

●Responsible for maintaining servers, large data acquisition equipment, laptops, desktops and RF equipment.

●Supported desktop/Laptop users in Tolman hall, U.C. School of optometry, Birge Hall and the Hass Building.

●Provided maintenance of DEC equipment, POS printers and Terminals.

Education:

●Graduate of Hogan High School, Vallejo, CA, June 1979

●Graduate of Heald institute of Technology, San Francisco, CA. June 1982

●Associate of Computer Science Information Systems Technology

●HP Laser jet Certified, Pleasanton, CA, 1997

●MCSE Certified, Pleasanton, CA, 1998

●Currently enrolled at Ohio Christian University

Technical Skills

Network: Modems, VPN, Wireless, Technology, Routers, Hubs, Network test equipment.

Hardware: Dell, Compaq, IBM, HP, Toshiba, Gateway, Generics and Custom builds.

Laptops: Dell, IBM, Gateway, Toshiba, HP.

Printers: HP Dot Matrix, HP Laser jets, Lexmark Laser Printers, PDA's.

Operating Systems: Microsoft Windows, XP, Vista, NT, 2000, System 7,8,10 Banyan Vines Novell Netware, Windows Server 2003,2008,2010, 2012

Software: ACT, Remedy, Microsoft Office 98-2003, Office Professional,Office 2013, Office 365 Microsoft Project, Open Office 4.1.1.

Professional Summary

Strong interpersonal communication skills and supervisory experience. Provide the base as escalation resource for the resolution or redirection of technical/application issues and coordination of projects.

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