Christopher D. D'Anna Sr.

acxpkh@r.postjobfree.com **10 Groveland Heights Court, Springfield VA 22153 571-***-****

Process Management:

Manager, Director Operations Management, Program Management, Procurement, Supply Chain

Visionary and results driven leader with twenty years extensive expertise in operations, organizational development, program management, inventory management, sales and human resources experience. Focus on staff management, policy and procedure development, problem resolution, customer retention. Able to successfully orchestrate complex relationships and work environments, fueling greater partner loyalty and fewer channel conflicts using superior management skills.

Fairfax County Government, Fairfax, VA March 2010 - Present

Business Analyst II,

IT Business Analyst-Stormwater Management, facilitate change in technologies from all business areas.

Manage staff of Network and Telecommunication Analyst and IT Technicians

Manage IT budget, 5 year Business plan and migration strategies. Snow team, safety advocate, Driving safety leader.

Quartermaster Supervisor, Warehouse Specialist, Materials Handling Manager

Supervise staff, processes and inventory in Police uniform property (clothing) room.

Coordinate new and replacement uniform issuance with officers and classes.

Maintain documentation trails in compliance with Federal Grant programs.

Body Armor/ballistic vest redesign team. Liaison between vendors and uniform change agents.

Vetting of invoices, contract management, change management. FOCUS Project help group.

Direct management of Police Cadets and office staff. Graduate of Citizen's Police Academy 2011.

Chairman of Uniform Advisory Panel. Deer Management Project manager 2012-13.

UGP Computer Services, Clifton, VA December 2007-March 2010

Computer Sales and On Site Service Organization

Director of Operations

Customer event management, Project Manager.

Coordinated Computer and Kiosk Rollouts Northern Virginia with Rite-Aid, Toys R Us, Wal-Mart, IBM, Compaq, Dell, HP, Brother computer part and peripheral sales and procurement.

Coordinated Pharmaceutical printer and All-in-one units decommission program, asset tracking.

Coordinated Best Buy, McKesson, Atheon Satellite Service Provider, technician deployment.

Break Fix time management across multiple tasks and customer needs. Ability to work independently without supervision. Oversaw asset management services (non-enterprise software Workstation (desktop & laptop) builds/configuration, test & integration, server burn -in, warehousing, receiving stock/storage, issuing, delivery, packing/unpacking, inventory control, sparing, repair and return, property turn-in (PTI), disposal or destruction, and maintenance of the IT Asset Baseline.

Prepared equipment for vendor repair; handled depreciation and recapitalization matters and procured consumables.

Reliable Computer Parts, Inc. and Reliable-IT, Springfield, VA

March 1993 - November 2007

Computer Retail Sales, Warehouse and On Site Service Organization

Corporate Vice President - Founder

Chief Leadership and corporate management of systems optimization, operations management, budget control and program development. Led a team of 50+ employees through daily processes and order fulfillment. Oversaw Facilities operations. Maintained inventory return process, Inventory Control, Planning, order expediting, SLA’s, Order Processing, cycle counting, Core return management, High Usage Stock replenishment. Took Company from startup in one bedroom to 14,000 sq. ft. facility. Co-builder of Reliable-It.net platform, worked from inception with onforce.com platform.

Director of Purchasing - managed daily, weekly, monthly, forecasting models, maintain 40% GPM: oversaw day to day operations of warehouse, purchasing and logistics departments, conduct performance and salary reviews.

New Vendor and Supplier Approval Selector, negotiated and purchased all materials, supplies, hardware, software,

Cost savings and cost reduction implementation specialist. Maintained open-order status reporting and escalations.

RFQ s, repairs, services, contract management, oversaw Annual Inventory and reconciliation.

Developed Total Quality Management Program emphasizing zero defect testing and product deployment procedures.

Customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Managed and oversaw all production operations including supplies, hardware and IT personnel.

Developed and coordinated procurement procedures, establish SMART goals with departments and ensure compliance.

Managed Circuit City Computer In-home repair contract 2004-2006.

Controlled Shipping arrangements, interviews/qualified vendors, approved Statement of Work for projects.

Continued effort to improve operations, decreased turnaround times, streamlined work processes.

Negotiated prices, terms, schedules and other provisions of purchase orders.

Maintained clean and safe working environment, assured all related equipment was safe and proper working condition.

1 sick day taken in 15 years

Community Involvement: 2006-Current

Local Youth club volunteer basketball coach,

former Fairfax County Youth Basketball League Representative

High School and AAU Head Coach 1985-1991, 2004-Current

Head Coach – Track and Field, Girls Basketball

EDUCATION

BACHELOR OF SCIENCE, Pace University, New York

Training and Development

Fairfax County Supervisor Competency certificate, plus 20 hours – 2011-13

Seven Habits of Highly Effective People Seminar - 2012

Fairfax County Citizen Police Academy Graduate - 2010

Dale Carnegie Sales and Leadership Courses graduate

Sigma Pi Fraternity -Alumnus

Fairfax County, Virginia High School League, American Red Cross, Safety and First Aid Courses

Previously: USA Swimming Certified Stroke and Turn Official, New York State Certified Interscholastic Head Coach

CV Keywords: Technical Director, Computerized Maintenance Management System(CMMS), Business Reengineering, Profit and Loss, TOC Management philosophy, Continuous Process Improvement, Profit Growth, Senior-level management,

Position Results Descriptions, Operating Infrastructure, Employees Relations, Project Management, Program Management, Quality Improvement, Relationship Management, Cost Avoidance, Sales Management, solicitation preparation,,

Logistics and Operations Management, Accounts Payable, New Business Development, Corporate Recruiter, Supply Chain Management, Purchasing Director, Logistics Official, Outsourcing Specialist, Director of Packaging, Product Manager, Director of Audits, ecommerce Director, Customer Service, OEM contact, IT Director-deployment, Majority Stock Holder, Influencing and Negotiating Skills, Recycling Coordinator, Corporate Security, Key Account Management, Warehouse and Inventory Management, Performance Management, Product traceability, Excel spreadsheet, Microsoft Office Skills, Order Fulfillment Specialist, RFP, RFQ, Incentive Programs, Inventory Management, Subcontract Management,

Scope of Work, Telework, Telecommute, Replenishment planning, Month End Close, OMD Software, Asset Management, Service Event Management, Lean Philosophy, Business Start-up, Post Purchase Management, Non-Disclosure Agreements(NDA’s), Managing Customer relationships, CXO Recruit, hire, train and supervise staff, Proactive, Improve Inventory turnover, post-award procurement management, source selection, facilities operations, processes, renegotiations.

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