Support Management
Resume:
Fred Sprenger
Mississauga, Ont.
L5A 2T2
Home: 905-***-****
Cell: 416-***-****
acxpk8@r.postjobfree.com
ca.linkedin.com/in/fredsprenger/
CAREER OBJECTIVE
A challenging position that utilizes my advanced virtualization, server and San/Storage administration
and management skills.
SUMMARY OF QUALIFICATIONS
* Highly skilled IT professional responsible for all administrative functions of numerous Windows, Linux
and OpenVMS servers in the Managed Service Provider, retail, banking, government, travel, agricultural and broadcast/communication sectors
* Advanced Fibre Channel/SAN and Storage Management Skills
* Advanced VMware management/administration skills
* Experienced DBA of ORACLE and SQL Server databases
* Advanced administrative skills on Active Directory Domains, Microsoft Exchange Server and
Windows Server 2003/2008R2/2012R2
* Managed Brocade SAN switches, Fibre Channel Fabric, NetApp filers, EMC VNX Storage and HP EVAs
* A+(2003), Network+, MCITP Enterprise Administrator Certified, Cisco CCNA Certified
* Advanced configuration and troubleshooting skills on various Windows Desktops ranging from
Windows 3.1 to Windows 7-8-10
* Managed Enterprise Server backups using Commvault, VEEAM and Evault backup solutions
* Advanced Blade Server hardware maintenance skills
* Managed Windows Server patching using System Center Configuration Manager
* Monitored Windows Servers using System Center Operations Manager
TECHNICAL SKILLS
Server Operating Systems: VAX/OpenVMS 5.4-6.1-7.3 Alpha/OpenVMS 6.0-8.4
Network Operating Systems: Microsoft NT 3.51-4.0/2000-2012R2 Red Hat Enterprise 4-6, AIX 6.1
Server Applications: Microsoft Exchange 4.0-2003-10, SCCM, Evault, Commvault
Server Databases: SQLServer 2008/12, Oracle 10g, MySQL, Sybase 15
Virtualization Technologies: VMware 4.1-6.0, Microsoft Hyper-V 2008R2-2012R2
Desktop Operating Systems: DOS, Windows 95/98, NT Workstation 3.51-4.0/2000,
Windows XP, Windows Vista, Windows 7, Windows 10, Linux, OSX
WORK EXPERIENCE
Senior Data Centre Analyst 05/2016 – present
Dairy Farmers of Ontario
* Run operations for the DFO’s Primary and Secondary Data Centers and the DFO network.
* Operations involve the design, installation, administration, optimization, repair and monitoring of all equipment
(hardware and software) in the Data Centers and Network.
Systems Analyst 03/2015 – 03/2016
Rogers Communications
* Evaluate, deploy and support various Compute and Storage systems from leading OEMs.
* Capacity planning and procurement coordination for service renewals, growth and new projects.
* Systems security & Risk mitigation.
* Build and maintain Virtual Computing and Virtual Networks.
* Help build and operate IAAS & Cloud Services for internal business units.
* Maintain systems integrity and conduct data analysis to optimize systems performance.
* Translate business requirements into technical requirements, coordinate tasks and submit regular
status updates to management and business users.
* Develop & maintain documentation of system inventory, designs, operating procedures and
escalation matrix.
* Identify, prioritize, resolve, document and communicate both technical and operational issues;
estimate resolution times independently or collaboratively, as applicable.
* Follow Problem, Change & Request management processes using cross-functional tools.
* Setup & maintain Monitoring & Alerting and report the SLA & KPI metrics to target audience.
* Participate in team-wide On-Call rotation to attend system & service outages; may require working on
extended hours and/or weekends with Blackberry usage.
* Create RCAs and implement recommendations.
* Patch Windows Servers using System Center Configuration Manager.
* Manage Windows Servers backups/restores using Evault.
Operations Analyst 05/2014 – 03/2015
Ontario Lottery and Gaming Corporation
* Resolves all incidents requests related to Tier 2 Applications Support for current OLG Applications.
* Follows up on all assigned or outstanding problems or incidents. Resolves the problem and enters all the details of the appropriate Problem or Incident tracking system. Alerts management when service levels are being compromised. Creates and implements Change Requests ensuring proper coordination and success. Must be available for ‘On call’ support outside of business hours.
* Contributes and acts as a key player in Problem Management Processes from the Applications Support Team perspective. Coordinates support from other IT Partners and/or Business Partners and vendors as necessary to resolve assigned incidents.
* Records, tracks, and documents incident-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution as knowledge management.
* Represents the Applications Support Team on assigned projects. Consults with other teams to aid in assimilating new technologies, applications or systems. Shares new knowledge with the Application Support Team and extended teams on the new technologies, applications or systems.
* Supports and maintains OLG Applications to meet business requirements. Participates in scheduled maintenance activities on any/all OLG Applications such as DRP processes and deployment of security patches etc.
* Provides installation, configuration, administration, maintenance and management for an Open VMS – Sybase infrastructure
* Works with other teams to develop deployment procedures for source code promotion maintenance kits and/or hot fixes to both the staging and production environments.
* Provides primary support through daily operations for this environment.
* Manages the successful development and execution of DRP and FRP tests for all supported systems and applications in accordance with the target level in the Service Continuity’s DRP Readiness Report. Lead and perform the annual DR test.
Senior Server Application Administrator 03/2012 – 03/2014
Home Hardware
* Administer a number of Charon-VMS Virtual servers and Alphaservers running Home Hardware’s
Line-of-Business application.
* Successfully migrated the Enterprise Fiber Channel infrastructure from 4GB to 8Gb
* Built and managed 2 NetApp 3250 Cluster-Mode filers running Cluster ONTAP 8.2
* Built and managed 4 HP c-7000 Blade Enclosures
* Successfully migrated SAN storage for production Red Hat Linux, Windows and VMware ESXi 5.1
Hosts from HP EVA storage to NetApp Cluster-Mode ONTAP 8.2 storage
* Administrative duties included maintenance of backups and SAN storage, interactive client account
management, performance monitoring, configuration, installation, upgrading and maintaining both
the hardware and software of the Charon-OpenVMS Virtual servers and OpenVMS Alphaservers
including liaising with vendors regarding software and hardware issues
* Manage Brocade Switches running Fibre Channel Fabrics connected to NetApp and HP EVA Storage
* Managed Enterprise server backups using Simpana Commvault software.
* Provide after-hours support via pager for the various systems.
Network Support Engineer 01/2011 – 07/2011
Pace Technical Services
* Provided onsite desktop support of Microsoft Windows XP, Windows 7, Apple OSX Operating
Systems and Microsoft Office products
* Provided onsite desktop hardware and software support of both the PC and Apple platforms
* IT support relating to technical issues involving Microsoft's core business applications, as well as
environments built on Citrix, Microsoft and Apple
* Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint
* Implement and support disaster recovery solutions
* Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls
and security
* Remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Worked with Connectwise helpdesk ticketing system
* Provided after hours support via iPhone.
Open VMS Systems Administrator 01/2008 – 07/2008
IBM
* Administered large number OpenVMS VAX, Charon-VAX Virtual machines and Alpha servers in a
team environment running a wide range of applications for various large business clients such as
Bell Canada, Irving Oil and InterBrew
* Administrative duties included maintenance of backups and local storage, interactive client account
management, performance monitoring, configuration, installation, upgrading and maintaining both
the hardware and software of the OpenVMS VAX and Alphaservers including liaising with vendors
regarding software and hardware issues
* Worked with various help desk ticketing systems such as Remedy and Impact
* Provided after hours support via pager for the various systems.
VAX / VMS System Administrator 02/2005 – 03/2007
The Travel Corporation
* Administered a 4 node OpenVMS VAX-Cluster that was used to run the North American reservation
system which had gross annual sales of over one billion dollars
* Administrative duties included maintenance of backups and SAN storage, interactive client
account management, performance monitoring, configuration, installation, upgrading and
maintenance of both the hardware and software of the OpenVMS VAX-Cluster including
liaising with vendors regarding software and hardware issues
* Provided second-level support for the daily batch schedule
* Provided DBA services for an Oracle RDB database
* Provided primary support for over 400 business users
* Provided 7/24 on-call support for the travel reservation system.
Senior Technical Support Specialist 10/1995 – 03/2003
Global Television Network
* Administered various OpenVMS VAX and Alphaservers running the accounts receivable and
commercial scheduling and billing systems
* Administrative duties included maintenance of backups and local storage, interactive client
account management, performance monitoring, configuration, installation, upgrading and
maintaining both the hardware and software of the OpenVMS-VAX and Alphaservers including
liaising with vendors regarding software and hardware issues
* Provided primary desktop support for the finance, sales and commercial scheduling departments
* Integrated Pathworks servers into a Windows NT domain
* Administered and maintained an Oracle RDB database
EDUCATION
* Project Management Certificate Humber College 2015
* Red Hat Linux Administrator Certificate Humber College 2013
* VMware Administrator Certificate Humber College 2013
* SQLServer Administrator Certificate Humber College 2012
* MCITP Enterprise Administrator Canadian School of Business 2009
* PHP for Web Designers Certificate Humber College 2008
* Web Design and Production Certificate Humber College 2007
* Oracle 10g Database Administration Humber College 2006
* Network Technical Professional Computer Technology Institute 2004
* Diploma in Network Administration Humber College 1992
* Diploma of Computer Programming Humber College 1990
CERTIFICATIONS: * Cisco CCNA
* MCITP Enterprise Administrator
* Network+
* A+ 2003
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