Pamela L. McCloud

**** ******* **** ******

Simpsonville, South Carolina

803-***-**** Cell Phone

OBJECTIVE: To advance with a company that is willing to allow me to advance.

QUALIFICATIONS

10 years of quality experience

NDT training (liquid penetrant and Magnetic Particle)

ISO/TS 16949 Internal Auditor for Federal Mogul / ArvinMeritor CVC

ISO 9001:2000 RAB Certified Lead Auditor

TS 16949 RAB Certified Lead Auditor

EDUCATION

2005 – 2005 ISO/TS 16949 Lead Auditor Training – RAB Certified

2004 – 2004 ISO 9001:2000 Lead Auditor Training

2004 – 2004 TS 16949 Implementation Course

2002 - 2002 ISO/TS16949 Internal Auditor Course Certificate

2002 - 2002 Liquid Penetrant Course Certificate

Certified Quality Technicians Course Central Carolina Certificate

1989 - 1989 Food Service Specialist Course United States Army

EMPLOYMENT

2014--Present Quality Manager – Crown Group

Responsible for maintaining and developing Quality Systems

Direct customer interface

Procedural / Work Instruction Development

Responsible for responding to customer concerns

Assisting in APQP development – Review of control plans and FMEA’s

Problem Solving / Root Cause Analysis

Managing Quarantine Process

Lead Internal Audit

Lead Continuous Improvement Program

Managing Calibration and receiving inspection process.

Employee Development

Maintain Budget for Quality department

Standardize training program for Quality Department

Supporting 5S initiatives

2013-2014 Corporate Quality Engineer - Syncreon

Responsible for maintaining and developing Quality Systems

Direct customer interface

Procedural / Work Instruction Development

Responsible for responding to customer concerns

Assisting in APQP development – Review of control plans and FMEA’s

Problem Solving / Root Cause Analysis

Managing Quarantine Process

Lead Internal Audit

Lead Continuous Improvement Program

Managing Calibration and receiving inspection process.

2008-2013 Quality Engineer/Manager – Span International

Responsible for maintaining and developing Quality Systems

Direct customer interface

Procedural / Work Instruction Development

Responsible for responding to customer concerns

Assisting in APQP development – Review of control plans and FMEA’s

Problem Solving / Root Cause Analysis

Managing Quarantine Process

Lead Internal Audit

Lead Continuous Improvement Program

Managing Calibration and receiving inspection process.

2005 – 2008 Quality Systems Engineer - Federal Mogul Friction Division

Responsible for ensuring TS 16949 system compliance

Problem Solving / Root Cause Analysis

Lead Internal Auditor

Responsible for assisting in process improvements

Responsible for calculating internal customer satisfaction status (PPM and complaints)

Managing Scrap and Non-Conforming Process

Procedural / Work Instruction Development

Assisting in the APQP process – Review of control plans and FMEA’s

Direct customer interface

2005- 2005 Quality Manager, William Powell Company

Customer Interface

Supplier Development

Perform mechanical layout inspections

Direct customer Interface

Responsible for managing gage lab

Manage Final Inspection

Responsible for ensuring Systems compliant

Responsible for continuous improvement activities for Manning and Orangeburg facilities

Problem Solving / Root Cause Analysis

2002-2005 Quality Technician III / Systems Coordinator, ArvinMeritor Heavy Vehicles

Procedural Development

Inspection Audits (process audits)

Maintain Quality System

Customer Responses

Performs Lead Auditor functions for two ArvinMeritor Facilities

Responsible for ensuring system is QS9000 compliant

Transitioning to TS 16949

Capability Studies

Kaizen Events

Problem Solving Skills / Root Cause Analysis/ 8D responses

Uses Microsoft Office skills daily

Involvement in process improvement activities

1997-2002 Quality Technician, Federal Mogul Sumter plant

Perform mechanical layout inspection from print

Broad scope in troubleshooting Datamytes, gages, lab equipment, manufacturing processes

Build gages from print, basic designs

Set up inspection and gage plans for new product

Perform Bias studies on lab equipment

Train in all aspects of lab operations

Train process improvement/problem solving skills

Knowledge of auditing techniques, SPC and data entry

Knowledge of the use of coordinate measuring machines and geometry machines.

PPAP functions

Ability to interpret customer specifications and perform product audits based on those specifications.

Possess understanding of team concept; a team player who assures only quality parts reach customers on a timely basis.

Assumes customer contract responsibilities

Performs other duties as assigned

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