Customer Service Sales

Matthew Fudge

*** ********* *****, ***** ****, NB

506-***-****, *******@*****.***

Summary Skills and Experience

Over 10 years in customer service

Over 10 years retail experience

* ***** **dependent Bookkeeping

9 years working with Income Tax

1 year management/supervisor

Work History

Tax Review Specialist H&R Block, Saint John, NB January 2016 to May 2016

Clients book an appointment to have a review of their income tax return, I go through and provide additional information they could be missing and find any errors they have.

Administrator DCAM Video, Saint John, NB June 2014 to Present

Handling all administration aspects of the business, calling and confirming appointments, invoicing clients and tracking all expenses.

Owner/Tax Professional CBIS, Saint John, NB February 2012 to December 2015

Owned and operated my own Income Tax and Bookkeeping service business, dealing with clients and handling all day to day finances with my own record keeping methods. Also dealt with a number of clients during tax season filling out their income tax returns.

Shuttle Driver UPS Ltd, Saint John, NB November 2013 to March 2014

Duties would include either taking all air mail to Moncton hub to make flight, or to drive to Moncton and load my van with incoming parcels to bring back to Saint John center for delivery.

Customer Service Representative The Cash Store, Saint John, NB October 2013 to March 2014

Processed payday loans for customers, also was a collector for past due customers by making phone calls, setting pre authorised debits on their bank account and called references on file. Every so often would make sales calls to customers that have not been to the store for some time.

Outbound Customer Service Iron Mountain, Saint John, NB Dec 2012

Two week contract through Manpower Services to assist the employer in contacting clients who had scheduled service pick-ups. Rescheduled to dates more convenient for the client.

Work History (continued)

Labourer Unilever Canada, Saint John, NB Oct 2011 to Nov 2012

Contract through Manpower Services, assisting the warehouse for incoming projects. Labelled samples, tagged freezers that would both need to be shipped out to customers. Old freezers that came back would need to be cleaned and good working ones would sometimes get re-branded. Also completed some Data Entry by entering contracts into a database.

Senior Tax Professional, H&R Block, Saint John, NB Feb 2005 to May 2012

Met with clients one on one discussing and completing their income tax return. Dealt with all different tax situations and complexities, also making sure to take the time with the client to make sure we could find ways to maximize their return for the following year. Helped with front reception area when needed, that included answering the telephone, greeting clients coming in the door, taking payments, printing receipts and cheques, and booking appointments.

Part time key holder Soft Moc, Saint John, NB Aug 2008 to Oct 2011

Helped customers find the right footwear for their needs. Also educated the customers about proper support that was needed based on training I received. Met shift sales goals on a weekly basis, while helping other employees if they would be struggling. Dealt with incoming and outgoing stock. Maintained excellent customer service.

Sales Clerk Showcase “As Seen On TV”, Saint John,, NB Nov 2007 to Mar 2010

Learning and demonstrating new products that would come into the store. Handling returns and exchanges, while working most times independently. Verifying incoming stock to maintain accuracy levels, changing store visuals to correspond with current sales promotions. Meeting weekly sales goals set by company standards by ensuring knowledge of products in the store and excellent customer service.

Education

GED NBCC, Saint John, NB May 2013

Income Tax Course H&R Block, Saint John, NB Dec 2011

Took the course initially in 2004 and followed up with the course most tax season’s as a refresher.

Business Accounting Center for Distance Education, Saint John, NB Mar 2007

References

Alexandria Cumming (Manpower) – 506-***-****

Jay Remer (The Etiquette Guy) – 506-***-****

Abria Young (UPS) – 506-***-****

Contact this candidate