Christine E. Lavender, MCSSSE

Johnson City, TN 423-***-****

acxpia@r.postjobfree.com

www.linkedin.com/in/christineelavender

Open to Relocate -Open to Travel

Software Engineer / Business Intelligence Analyst

Collaborative leader, determined and focused IT Professional with 10+ years of experience executing projects and developing solutions to deliver results where the greatest needs lie. Extensive knowledge in data collection, integration and compilation. Uses creativity, research, and an inquisitive nature to discover new and innovative methods for process improvement and end-user efficiency.

Known for outstanding organizational skills which have proven to be a critical asset in developing, maintaining, and supporting dynamic information reporting and analysis.

Skilled in data integration from multiple sources providing relevant and usable results for executing projects on time to completion.

Proven ability to develop reporting solutions for various enterprise departments and work groups through creative thinking, the use of a wide variety of information resources, the development of reports automation, and eliciting and specifying project requirements.

Recognized as being highly productive and has motivated cross-functional teams, multitasking with a high degree of creativity and latitude while providing the support to attain overall objectives.

Proven to quickly adapt and adjust to change as an independent contributor or team participant.

Key Competencies & Skills

Data Management

Strategic Planning

Research

Data Visualization

Troubleshooting

Team Leadership

Organizational Skills

Process Improvement

Data Analysis

Solution Development

Problem Solving

Business Intelligence

Technical Skills

Software: Microsoft Project, Power Point, Word, Excel, SharePoint, InfoPath, Visio, and OneNote

Tableau, SAP APO BI BEx, MS SQL Server, Crystal Reports, familiar with MS Query,

MS Power BI Desktop, MS Power Pivot

Programming: VBA, Java, HTML; familiar with GlassFish, NetBeans IDE

Environment: proficient with DOS, Windows, Mac OS; familiar with Linux / Ubuntu

Certifications & Training

Client Java Programming Certified, Colorado Technical University, Colorado Springs, CO

CompTIA Network+™ Fundamentals Certified, Colorado Technical University, Colorado Springs, CO

Six Sigma Yellow Belt – Eastman Chemical Company

Professional Experience

Eastman Chemical Company, Corporate HQ, Kingsport, TN 2012 - 2016

Business Analyst

Utilized technical proficiency in numerous platforms, professional office suite applications, and business applications including SAP Business Intelligence, APO Demand Planning, Saturn Plus, and Tableau.

Demonstrated a broad understanding of relational database structure and logic, experience with SQL Server query design and data retrieval methods, and navigating a matrix reporting relationship.

Supported research teams and management through collaboration, collecting data for analysis, detection of patterns, applying critical thinking, and reporting results.

Acted as liaison between technical and non-technical groups within the company and externally.

Major Projects and Achievements:

oCollaborated with global marketing team to automate and create a dynamic and scalable method for processing data for addressable market insights. Worked with external consultants to ensure requirements were met.

oParticipated in the Data Experts Community of Practice – Brain Trust to develop direction and focus for the purpose of aligning users of company-wide data.

oWorked with Process Excellence and BI team members as a programmer and subject matter expert in developing a demand analysis tool to provide detailed views of data for analysis and reporting.

oBridged the gap between demand and supply chain using tools such as Tableau to provide interactive visualizations. These visual tools provided the needed insights to align the sales forecast to the actual demand and sourcing needs for the purpose of reducing unneeded inventory while ensuring ample supply.

AT&T Mobility, Johnson City, TN 2005 - 2012

Business Intelligence and Data Analysis

Served as designated reporting specialist for the company's High Usage Department in addition to ad hoc reporting for marketing, sales, and developmental departments.

Major Projects & Achievements:

oDesigned, programmed, and implemented a customer account noting system with rates and usage calculations for use by the High Usage group, International Calling group, and call center employees. The program enabled a highly dramatic increase in productivity.

oDesigned and implemented applications using Microsoft Access and Excel in order to provide extensive usability of data compiled from various sources during the early days of Smartphone data usage. This allowed for the early analysis of usage and cost trends for strategic decision making by the company.

Guarding Your Wealth, Inc., Johnson City, TN 2003 - 2005

Business Development Administrator

Specialized in contact management and communications, business development, design and layout of marketing materials and business related reporting using Crystal Reports.

oServed as editor and ghost writer for a nationally syndicated columnist while providing strategic input essential in determining the direction and continued success of the business.

oDeveloped connections with television and newspaper professionals and secured a guest appearance on CNN for the financial advisor.

Education

Master of Computer Science, Software Systems Engineering

Colorado Technical University, Colorado Springs, CO

Bachelor of Science, Information Technology

*Graduated with Highest Honors in Computer Science for Software Engineering

Colorado Technical University, Colorado Springs, CO

Additional Training / Courses – Eastman Chemical Company

Project Leadership: Influence without Authority

Social Styles

Strategic Thinking

Finance for Non-Finance Managers

Strategic Thinking: Achieving and Sustaining Competitive Advantage

Strengths Finder

The 7 Habits of Highly Effective People

Teradata SQL for Business Users

Community Involvement

Volunteer - Disaster and Humanitarian Relief – Kids against Hunger – October 2016

Worked with Kids against Hunger -- Packaging and preparing individual meals for shipping to Haiti, our team prepared enough meals to feed 3670 people.

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