Jarrod Lang

**** ***** ****** ***** ****** GA ***97 - 404-***-**** - acxphx@r.postjobfree.com

Objective

IT professional with 10+ years of experience in management and Information Technology with a proven track record of delivering high quality results and providing sound solutions tied to business and technology performance.

Professional Experience

April 2006 – Present

Heyward Allen Group – Athens, Georgia

Information Technology Director (September 2008 – Present)

Project Management---Responsible for all IT projects from conception to completion; ensured accuracy and timeliness of committed deliverables to business partners, including vendor integrations which resulted in a savings of approximately $10,000 each year by eliminating point to point T1 and installing a separate T1 to datacenter for DMS system at each location; saved thousands of dollars each year by installing electronic key delivery systems which reduced lost keys, created reporting which tracked employee productivity by analyzing test drives, and provided reports of which vehicles were not being driven at all to management.

Managed ten (10) Windows Server Environment including five (5) Third Party Integration Servers, three (3) DNS Servers, and two (2) e-mail server applications

Network Administrator Responsible for network plans, design, maintenance and upgrades. Network upgraded to gibabit switches and fiber bridges to increase network speed and employee productivity; installed seven wireless networks to allow technicians, service drive employees, and sales personnel to use tablets and diagnostics tools increase speed and accuracy of sales and service processes and facilitate data collection from devices to improve upon sales and service deliverables.

User Administration Decision making and execution of software implementation

and training, end user workstation support, telephone infrastructure maintenance and upgrades, and technical troubleshooting; identified and resolved problems encountered by users of various desktop platforms and LAN related issues.

Cyber Security Lead Installed and monitored anti-virus and malware software, firewall management, and achieved security audit compliance across multiple platforms.

Responsible for identifying appropriate resources needed, assigning individual responsibilities, and developing schedules to ensure 24/7 global support was in place to achieve no down time for company networks that could result in lost sales and productivity; accomplished this by installing failover fiber connections, setting up managed switches for after hours IT support and diagnostics, and training personnel on each shift basic technical troubleshooting techniques.

Managed IT budget of $250,000+ a year and developed cost projections to meet company financial objectives; saved money for the company by renegotiating vendor contracts and equipment costs; advised upper management of need to replace or revise third party software platforms, resources, and connection modalities to best meet company goals.

Planned, coordinated, and administered database systems, including CRM and DMS databases and ensured proper operational guidelines and protections were in place.

J. Lang Resume

Page 2

Administered Cloud computing environment for CDK and Promax systems and maintained physical site data backup.

Business Development Center Manager (June 2007 – August 2008)

Managed 10 employees in outgoing call center responsible for calling dealership prospects, sold customers, service customers, and call campaign manifest lists to set dealership appointments

Responsible for achieving key performance indicators, i.e. call volume, contacts made, appointments set, and shown appointments

Counseled staff in proper word tracks, documentation of calls, and legal compliance

Increased overall sales by over 50% and service business by over 40%

Internet Sales Manager (April 2006 – May 2007)

Created and designed multiple online websites to improve marketing and sales for the dealership which increased online sales by over 100%

Directed online marketing including SEO, SEM, behavioral targeting, retargeting, and social media advertising

Managed a team of two internet sales employees, including hiring, coaching, and building sales plans which resulted in developing new sales channels

Met and exceeded monthly sales objective for vehicles sold online of 25% of dealership sales

Maintained websites for online sales and updated content and integrations with third party companies

GNC Holdings, Inc. – Lawrenceville, Georgia

Manager (March 2002 – March 2006)

Responsible for recruiting, training, and evaluating a team of three staff performance against company goals and objectives including employee retention

Managed multiple locations with meeting and exceeding sales key performance indicators including % of sales increase, number of customer memberships, and number of items per transaction sold, to name a few

Measured on loss prevention within the store

Awarded the number one store in the Southeast

Education

University of Phoenix, Dunwoody, Georgia

Master of Business Administration (MBA), Business / Focus on Information Technology

Valedictorian of Graduating Class

Berry College, Rome, GA

Bachelor of Arts, Psychology, Graduated Summa Cum Laude

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