Kathleen Hannay

Staten Island, New York

917-***-****

acxphj@r.postjobfree.com

SUMMARY

Retail Store Operations Professional

Management Merchandising Marketing Sales Customer Service

Multi-functional retail store operations specialist having a diverse background of over 18 years in the retail clothing industry remaining loyal to the same company serving in many venues and capacities facilitating multiple areas that support overall operations.

SKILLS

• Merchandising • Store Openings • Store remodeling • Customer Service

• Marketing • Store Closings • Management • Inventory Control

• Sales • Store Relocations • Staff Training • Vendor Management

EXPERIENCE

Men’s Wearhouse, New York, NY

Visual Merchandising Manager

10/98 to 10/16

In 18 years employed with Men’s Warehouse, worked throughout the tri-state area. Most recently have overseen stores in Manhattan, Brooklyn, Staten Island, Long Island and parts of Northern and Southern New Jersey.

Areas of expertise and experience include:

Merchandising:

Window displays: mannequins (interior and exterior)

Product displays: tables; fixtures; walls

Visual designs: styling; identifying product; brand developing

Fashion and apparel

Trend analysis

Store lighting

Marketing:

Window design

In store graphics and signage

Management:

Personnel development

Personnel monitoring

Morale Boosting

Coaching and training

Team leadership

Scheduling

Customer Service:

Pay close attention to customer needs and suggestion possible products to fulfill those needs

Identify and resolve any customer issues quickly to their complete satisfaction

Sales and Profit:

Sales strategist with corporate and store teams

Sales driven profitability

Inventory control

Loss prevention

Construction Facilitator:

Read blueprints

Oversee:

Store openings

Store closings

Store relocations

Store remodels

Dealt directly with tradesmen such as electricians, plumbers, contractors, project manager and city inspectors

EDUCATION

H.S. Diploma

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