Theresa (T.J.) Murphy

Career Objective: Spa, Pool, Other Service Attendant

Murrieta, CA 92563

acxphb@r.postjobfree.com - 909-***-****

I am an energetic self-starter experienced in providing safety and service in a fast paced work environment. A dynamic communicator with a superior work ethic, I am adaptable, dependable and committed to expertly managing the customer experience and exceeding performance goals. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Realtor

HomeSmart - Temecula, CA - February 2010 to Present

* Perform as a professional intermediary between property buyers and sellers, coordinate property marketing and provide client focused negotiations and purchase/sale advisement.

* Facilitate open house events and property tours, conduct research, perform industry networking and liaise with external vendors to ensure optimal client services.

* Utilize outstanding interpersonal skills to interact with people of all ages, personalities, cultures and backgrounds and work collaboratively to create an engaging and inclusive client experience.

* Effectively forecast market trends, maintain currency in industry regulatory processes and provide consistent leadership, service and information.

* Earn client satisfaction and referrals by building rapport, problem solving, active listening and assimilating needs and expectations.

Realtor

CENTURY 21 - Prestige Properties - Upland, CA - December 2004 to February 2010 This role required me to have exceptional customer service skills, while listening and responding quickly and efficiently to their needs. I also gained experience in presentations, to various audience sizes, and am comfortable speaking to large groups. Working as a realtor required multi-tasking, providing excellent customer service and problem solving all in a fast-paced setting. I know how to handle various situations promptly and effectively, and have received praise from my superiors for doing so consistently. Director of Special Events, Coyote Hills Country Club American Golf Corporation - Fullerton, CA - June 2001 to June 2004

* Supervised catering services for private events including banquets, weddings, fundraisers, golf tournaments and business meetings.

* Coordinated event preparation, handled vendor relations, implemented workplace and guest safety initiatives and ensured adherence with specific event protocols and service etiquette.

* Maintained staff compliance with proper food handling and product presentation standards, adhered with regulations pertaining to the service of alcoholic beverages and worked as a team to exceed service delivery goals.

CEO and Founder

Agenda LA (Designation Management Company) - Santa Monica, CA - November 1994 to February 2002

Provided exceptional hospitality and customer service to Fortune 500 Companies and the Entertainment Industry; clients included: Bertlesmann (Annual International Executive Meeting/Conference), Fox

(Independence Day Wrap Party and World Premiere Event). Utilizing my expertise in Designation Management and Event Sales Management, I worked with various companies, including fine dining restaurants and luxury resorts, to provide exceptional experiences. This role required outstanding listening skills coupled with the ability to problem solve with keeping a calm demeanor in high-stress environments.

Operations Manager, Customer Service Representative Tokos Medical Corporation - Santa Ana, CA - October 1987 to September 1994 Proven track record of delivering highly courteous and outstanding customer service and proficient in serving customers, as seen by being the first recipient of the Award for Outstanding Contribution to Customer Service. EDUCATION

High School Diploma

Franklin High School - Livonia, MI

1976 to 1979

SKILLS

Microsoft Office (10+ years), Acrobat (10+ years), CRM (5 years), Quicken (5 years), ACT (5 years), Internet Search Engines and Research (7 years)

AWARDS

Centurion Level Producer

December 2005

Centurion Level Producer, CENTURY 21 - Prestige Properties, CA CERTIFICATIONS

Real Estate License

December 2004 to December 2016

State of California, Licensed Real Estate License 2004 to Present GROUPS

National Association of Realtors

December 2004 to Present

California Association of Realtors

December 2004 to Present

Southwest Riverside Local Association of Realtors

January 2010 to Present

ADDITIONAL INFORMATION

I have an excellent customer service background and I am currently employed as a professional Realtor. I have previously been employed as Catering Manager/Special Events Director for an upscale country club, Operations Manager for a large medical / home health care company, owned a successful designation management company providing services to high profile entertainment industry clients and Fortune 500 companies as well as freelance Consultant for large hotels and fine dining and nightclub venues. I have enjoyed a diverse and rewarding work history and am now eager to parlay my passion for service and spirit of adventure into pool/spa/other (casino) attendant career. It would be a privilege to share my personal and professional skills as a contributing member of your team.

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