Kilpatrick Johnson **** S. Maplewood AveChicago, IL 60629 312-***-**** Cell 773-***-**** Home

acxpfx@r.postjobfree.com

Objective

To secure a position that will utilize my experience and provide a challenge and reward achievement with opportunity for advancement.

Profile

Nearly 28 years experience as a professional manager.

Ability to direct complex projects from concept to fully operational status.

Goal-oriented individual with strong leadership capabilities.

Organized, highly motivated, and detail-directed problem solver.

Proven ability to work in unison with staff, volunteers, and upper management

Customer service specialist

Education

Majored in Biology 1982-83 Kennedy King College Chicago, IL Majored in Mathematics 1980 – 82 Illinois Institute of Technology Chicago, IL

Relevant Experience & Accomplishments Program Coordination

Successfully established overseeing the completion of 3 Super Target Optical locations.

Controlled the Daily & Monthly P & L (profit and Loss)

Managed approx. $1.5 million for the Target Optical Dept.

Overseer for Price Club/Costco Other Business Manager and Vault Managing $10 to $15 mil yr

Assisted in creating a non for profit Gift of Sight net worth approx. $28,750.

Designed service development plans and conducted operation assessments.

Counseled employees on defining career and work related goals and objectives.

Supported and implemented new employee orientation manuals.

Management/Supervision

Directed recruitment and retention of supervisors and staff of 30 - 150 employees.

Trained, supervised and evaluated staff, coached improvement management skills.

Resulted in multilateral staff achievement of work objectives.

Assisted in managing and developed over 100 volunteers into goal-oriented, cohesive group.

Successfully refined and implemented new projects.

Employment STAFF MANAGEMENT / Man Power 2009& Kelly Service 4/2015, Chicago, IL Omaha NE 09/2009 – Present General Warehouse Clerk, Forklift & Crane Operator,Machine Operator,Punch Press Operator,Mat Molder Machine Operator, Utility, Fed Ex/ Mail &Document Sorter operate control panel or belt diverters to maintain proper package distribution auditing, counting, recording, verifying information and scanning packages to assist in Operations., Candy & Soap,Wrapper, Distribution, Metal Slitter, Janitor, Production,Receiving, Inventory Specialist, Accounts Receivable, Shipping &Receiving,Record Center Specialist, Data Entry, Exegistics /Kelly Services,Document and Mail Sorter,Lead, UPS Mail Shipper, Operate control panel or belt diverters to maintain proper package distribution auditing, counting, recording, verifying information and scanning packages to assist in Operations., TriMark Production Night Supervisor- Implement initiatives designed to assure the highest levels of warehouse, retail site and delivery services; including scheduled and emergency/emergent customer requests to support the company reliability and customer satisfaction goals.

- Support client focused interface with customers to effectively align inventory management processes with work planning and CM material needs.

- Supervise warehouse management process that include, but not limited to: Material pick, issue, staging and return, transportation to retail sites. Manage open and working stock, cycle count, in-storage maintenance, and shelf life management,

- Supervise the pole delivery process including daily monitor and stocking of pole bunkers, safe delivery to job sites, and return of pole to inventory as need where appropriate.

- Support balancing cost control with client needs to meet service, cost and asset management needs O&K American Steel Chicago, IL Utility/ Material Handler 02/2014 To 10/2014 Crane and Forklift Operator. Machine Operator Wire Drawing Machine Operator. Banding, Metal Slitter, Cleaning and Inspecting Steel Coils,Shipping & Receiving Scanning Products In and Assigning Locations and giving Bill Of Lading

TURNER,S DAY CARE Chicago, IL Operations Manager 2010-2012 Maintain Payroll,Accounts Payable. Scheduling of Teachers, assist in planning Activities to broaden Learning abilities. Process Payments Received from State of IL and Clients. Meet with Parents regarding Questions and concerns of growth development.

LONG MOTORS, Lenexa,KS Forklift Operator/Assembler, Distribution,Quality Control,Production, 2009-2010 Inventory Specialist, Janitor,Receiving and Shipping EYEMASTERS, Retail Management, Omaha NE, Kansas City, KS 2008-2009

Provide private professional eye exams and eyewear needs for patients.

Maintained daily and monthly Book keeping, Accounts payable and Profit and Loss records; preparing employees goals and performance review; process payroll, Accounts Receivables; provide optical and sales training; recruiting interviewing and hiring; dispense eyewear; and contact lenses; pre screening and glaucoma testing.

Resolved customer complaints to facilitate customer satisfaction.

LENSCRAFTERS, Retail Manager, Chicago and Bloomington, Chicago IL Maryland, Washington DC 2006-2008 1988-1990

Provide private professional eye exams and eyewear needs for patients.

Maintained daily and monthly book keeping and Profit and Loss records; preparing employees goals and performance review; process payroll; Accounts Receivable .provide optical and sales training; recruiting interviewing and hiring; dispense eyewear; and contact lenses; pre screening and glaucoma testing.

Resolved customer complaints to facilitate customer satisfaction.

Metal Matic Steel Tubing, Material Handler Bedford Park IL 2005-2006

Performed quality inspection on steel tubing

Machine operator

Forklift operator

Crane operator.

America's Best, General Manager, Arlington Heights, IL WI, IN 2002-2005 1993-1998

Provide optical and sales training; dispense eyewear & contact lenses; maintaining daily and monthly bookkeeping and profit and loss records; recruiting interviewing and hiring ; performing employees performance reviews; process payroll and increasing store sales on a yearly basis.

Designed, developed, and implemented an Employee recognition program to promote customer satisfaction.

Target Optical, Optical Sales, Chicago IL, Lemont IL, Rosemont IL, St Charles IL, Appleton MN, 2001-2002

Regional Manager Overseer of five locations in Sales and Optical training

Responsible for coordinating events and promotions, recruiting, training, coordinating personnel, handled maintenance, merchandising, and ordering of inventory, provided motivation for employees to excel at customer service, and formulated weekly sales and activities reports.

Sam’s Club, Warehouse, Lansing IL 2000-2001

. Optical Manager Accountable for providing friendly service, frame selection, frame adjustments, dispensing of glasses and contact lenses, preparing, receiving and verifying orders and inventory, scheduling appointments, fee collection and data entry.

Facilitated the daily operation of a retail area including personnel management, budgetary controls, inventory controls.

Regularly completed customer satisfaction evaluations on all employees to ensure customer satisfaction.

Four Eyes, Optical Sales, Chicago IL 1998-2000

Optical Manager

Responsible for providing friendly service, frame selection, frame adjustments, presenting and selling of glasses and contact lenses, organizing, receiving and verifying orders and inventory, scheduling appointments, fee collection and data entry.

Facilitated the daily operation of a retail area including personnel management, budgetary controls, inventory controls.

Regularly completed customer satisfaction evaluations on all employees to ensure customer satisfaction.

America's Best, Optical Sales, Downer's Grove IL Chicago Land Locations

District Manager 1993-1998

Committed to providing excellent customer service by encouraging employees to provide friendly service, effective interpersonal skills, good time management skills, with the reward of being recognized as a star performer.

Monitor statistic achievements against company standards, achieve and maintain supplies within specified budget, investigate and compile market competition information, ensure staffing guidelines and control, ensure compliance to all store and corporate policies and procedures.

Price Club/ Costco Warehouse, Maryland, Virginia, DC 1990-1993

Regional Optical Manager, Other Business Manager Overseeing P&L, s for Department Manager in Hearing Aids, Photo Lab, Tire Center, Pharmacy, Meat, Optical, Cafe, Vault, Accounts Receivables Shipping & Receiving/ Returns, Front End, Hard Lines and Forklift Operator

Handled escalated customer complaints providing satisfactory resolutions, ensure completion of day to day functions, motivated employees to exceed performance standards.

Community Involvement Chicago Church of Christ, Hope for Kids, Usher Chamber of Commerce, Service

Honors & Awards Math Competition for I.I.T. Certificate & Trophy Scholarship for I.I.T.

References provided upon request

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