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Customer Service Manager

Location:
Mumbai, MH, India
Posted:
November 30, 2016

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Resume:

Ajit Mohan Karanje

STATEMENT OF PURPOSE

In pursuit of assignments in Business Development/Service Support / Brand Management with a reputed organization.

COMPENDIUM

• Over Thirteen years of experience in Business Operations, Sales, Marketing, Service Support and CRM. Currently designated as an Area Sales Manager with Krypton Healthcare Pvt. Ltd.

• Significant exposure in carrying out marketing activities and accelerating the business growth.

• An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude. WORK EXPOSURE

Since Oct’14 - Krypton Healthcare Pvt. Ltd as Area Sales Manager. Aug’13 to Sept’14 – AstraZeneca Pharma as Territory Business Manager. July’07 to Feb’11 - Allergan India Pvt. Ltd as Sr. Territory Manager. Feb’04 to July’07 – NovoNordisk India Pvt.Ltd. Ltd as Marketing Executive. Dec’01 to Feb’04 – Glenmark Pharmaceuticals as Field Sales Officer. Key Responsibility Areas across Assignments

Business Operations/ Marketing

• Develop marketing plans to build consumer preference and drive volumes.

• Formulate the short & medium term operating plans, sales forecast & budgets and related technical operations, administration, finance and accounts.

• Identify and develop new streams for revenue growth and maintaining relationships with customers to achieve repeat/ referral business.

• Utilize public information and personal network to develop marketing intelligence for generating leads.

• Analyze & review the market response/ requirements and communicating the same to the marketing team.

• Conduct competitor analysis by keeping abreast of market trends and competitor moves to achieve market share metrics.

Brand Management

• Build brand focus in conjunction with operational requirements and ensuring maximum brand visibility and capture optimum market shares.

• Managing corporate communication, brand image building and product awareness campaigns in markets.

Service Support/CRM

• Manage customer service operations for rendering and achieving quality services

• Responsible for resolving customer complaints on performance bottlenecks

• Provide value added customer services by attending customer queries and issues.

• Monitor the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service. Notable Accomplishments

At Krypton Healthcare Pvt. Ltd.

• 111% Budget Achievement in year 2015.

At AstraZeneca Pharma India Ltd.

• 100% Budget Achievement in year 2013.

• 102% Budget Ach. in year 2014.

At Allergan India Pvt. Ltd.

• 107% Budget Achievement in year 2007.

• 108% Budget Ach. in year 2008.

• 117% Budget Ach. in year 2009.

• Awarded ‘Super Six’ for excellent sales performance in year 2008.

• Awarded by ‘Achievers Award’ in year 2007, 2008, 2009.

• Runner-Up in all India ‘NGT’ Championship.

• Member of ‘Restassure - Diamond Club’

Successfully managed Institutional sale of BARC Hospital. At NovoNordisk India Pvt. Ltd

• 100% Budget Achievement in year 2004.

• Received ‘Certificate of Appreciation’ for organizing various events aimed at spreading awareness about Diabetes during World Diabetes Day-14 Nov’04 from VP- International Operations in NovoNordisk (India) Pvt Ltd.

At Glenmark Pharmaceuticals

• Received ‘Certificate of Merit’ for being top performer from Director Domestic Formulations in Glenmark Pharma Ltd.

• 102% Sales Achievement in year 2003-2004.

ACADEMIC CREDENTIALS

Exam.

Month / Year Board / University Class

S.S.C.

March 1996 Mumbai First

H.S.C.

March 1998 Mumbai First

B.Sc.

May 2001 Mumbai First

PERSONAL DETAILS

Date of Birth: 17th Dec 1980

Languages Known: English, Marathi & Hindi.

Date : Signature



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