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Customer Service Manager

Location:
Brandon, MS
Posted:
November 30, 2016

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Resume:

Andria Kelley Smith

**** ****** *****

Brandon, Mississippi 39042

601-***-****

OBJECTIVE

To obtain a position within a family-friendly company that will provide opportunities to expand my current skill set while also exploring newer opportunities for professional/personal development.

PROFESSIONAL EXPERIENCE

COMMUNITY BANK April 2015-October 2016

Head Teller, Pearl, MS

Supervised 4-5 tellers

Made large dollar commercial deposits

Made withdrawals, deposits and loan payment

Maintained vault logs

Made sure all teller drawers were within guidelines

RENASANT BANK September 2013-March 2015

Head Teller, Pearl, MS

Supervised 4-5 tellers

Made large dollar commercial deposits

Made withdrawals, deposits and loan payments

Maintained vault logs

Made sure all teller drawers were within guidelines

Did monthly and quarterly reports

ALL AMERICAN CHECK CASHING November 2011-September 2013

Manager Trainee, Brandon, MS

Made payday and title loans

Cashed checks

Responsible for daily deposits

Maintained books

Conducted collection calls

Trained new employees

Backed up manager when they were out

CAPITOL STAFFING October 2010-September 2011

Staff Assistant, Jackson, MS

General clerical and administrative support duties

Answered telephone inquiries

Coordinated appointments for recruiters

Payroll

Entered new hires into E-Hire and E-Verify

STATE STREET GROUP October 2009-September 2010

Assistant Property Manager/Floater, Jackson, MS

Worked with the manager in the general administration of the property and performed all related management functions

Ensured the rental community was being operated in accordance with Company standards and procedures

Assisted with all legal proceedings concerning the property

Assisted residents with problems and requests

Collected rent from all residents

Showed homes to prospective residents

Leased homes

Completed monthly budgets

Filled in at properties where manager was away

BANK OF YAZOO July 2005-September 2009

Teller, Pearl, MS

Processing of all customer transactions, including the balancing of cash accounts

Professional PC skills directly related to programs handling money orders, official checks and retrieval of customer related data

Switchboard operation supporting incoming/outgoing calls and account-related questions

Superior math skills to assist with entry and analysis of data

Heavy emphasis on customer service while maintaining a positive attitude

Accountability of maintaining accuracy, timeliness and focus

Meticulous attention to minor details

Maintained energetic and professional demeanor under stressful situations

Contributed excellent interpersonal skills in a team environment

FRIENDS, INC. October 2000-July 2005

Salon Coordinator/Customer Service, Jackson, MS

Coordinated appointments for all stylists

Ensured seamless transactions for clients

Maintained clean and tidy reception area

Answered all telephone inquiries regarding the salon services and stylists

Assisted stylists with any procedural or systematic issues

General clerical and administrative duties

EDUCATION

BELHAVEN COLLEGE, Jackson, MS

B.S.M.

HINDS COMMUNITY COLLEGE, Raymond, MS

A.A. in General Studies

SKILLS AND PROFICIENCIES

Proficient in Microsoft Word, PowerPoint and Excel; Able to learn most programs and implement software relatively quickly



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