Alicia R. Kelly, PMP

**** ******* ******, #***

Philadelphia, PA 19147

717-***-****

acxp9k@r.postjobfree.com

Certified project management professional with over 16 years of experience in project management and client relations offering proven dedication to efficient service and client satisfaction. Confident and dedicated professional who leads by example with strict attention to detail and a strong sense of urgency.

Professional Experience

Cotiviti Healthcare, Conshohocken, PA February 2015 to November 2016

Team Lead, Invoice Team

Supervise team of eight Audit Support Assistants responsible for processing medical record invoices.

Successful in coordinating effort to reduce backlog of approximately 48,000 invoices by 77% in five months.

Generate weekly reporting regarding processing statistics and implement new reporting to analyze volumes and progress.

Participate in development of invoice tool enhancement.

Client Service Manager

Provide project management and oversight for multiple client accounts within Clinical Chart Validation.

Contribute to development and management of projects, process improvements and strategic initiatives.

Responsible for multiple client-facing reports including production metrics as well as other pertinent data.

Coordinate with cross functional teams to accomplish business goals and fulfill client deliverables.

Manage and distribute account level task lists.

Facilitate monthly selections to ensure that all are completed in a timely manner.

Generate reporting which tracks activity and provides metrics for selections.

Kroll Ontrack, Washington, D.C.

Manager July 2014 to February 2015

Lead Case Manager March 2011 to June 2014

Manage the DC Case Management team to support their needs and provide key learnings to promote growth and the success of our Client Services department with a focus on enterprise accounts.

Hire, train and develop new Case Managers as well as provide guidance on process knowledge and assimilation into Client Services.

Act as a point of project support escalation for all stakeholders to ensure the highest level of client satisfaction.

Oversee team performance and bandwidth for efficient project flow and new matter assignments.

Collaborate with senior management in strategic development initiatives and supervision of key client accounts.

Fulfill Case Management responsibilities in numerous aspects of the e-discovery process, including coordination with document review team, deadline adherence, cost control measures, quality assurance processes, gathering and analyzing financial data and billing coordination.

Introduce project management techniques to streamline projects during the full project life cycle.

Advise clients regarding best practices for review and production of ESI in large-scale, multi-district complex civil litigation and regulatory inquires.

TrialGraphix Kroll Ontrack, Washington, D.C.

Project Manager November 2004 to March 2011

Consulted with attorneys, litigation support staff and corporate clients on the creation of scalable, repeatable data preservation and collection, knowledge management, review workflow and production procedures.

Led case management team in coordinating the details of e-discovery projects from inception to completion, including data collection, processing, review, quality control, output deliverables and data management.

Identified areas of risk, such as spoliation, inadvertent waiver of privilege, potential violation of Safe Harbor Act, and implemented action plans to mitigate those risks.

Provided advanced user/ technical support and training for iConect, Introspect, Ontrack Advanceview, Ontrack Inview and Lextranet.

Managed project budgets and control costs by leveraging technology and predicting the efficacy of various strategies.

Identified creative solutions to support unique project challenges, such as designing complex review workflow and production preparation procedures and customized daily reporting for an international corporate bankruptcy matter.

Developed and administered training plans for the Discovery Case Management team and provided Discovery education sessions for sales and operational management teams.

Alicia R. Kelly Page 2

Met with potential and existing clients to perform review application demonstrations and engaged in business development efforts.

Coordinated with partner vendors to leverage technologies employed to collect, process, review and produce electronically stored information.

WilmerHale LLP, Washington, D.C.

Senior Legal Assistant, Antitrust Practice Group March 2003 to October 2004

Legal Assistant, Antitrust Practice Group March 1998 to July 1999

Prepared, cataloged, and indexed documents in compliance with government agency requests.

Calculated economic and statistical analyses of market shares and other competitive factors.

Utilized PowerPoint, MS Excel, Westlaw, Business MapPro, and Lexus applications to compile case research and create presentation materials.

Supported attorneys during client interviews and managed document collections.

Led teams of project assistants, legal assistants, and contract support staff.

Partnered with attorneys to draft, cite-check, and shepardize written responses to government interrogatories and investigative demands.

Emerge, Inc., Arlington, VA August 1999 to February 2003

Directed large-scale document and information productions on behalf of law firms and corporate clients facing subpoenas from government regulatory agencies. Selected transactions include AlliedSignal/Honeywell, BAE Systems/Sanders, GPM/Duke Energy, Reed Elsevier/Thomson/Harcourt General, and Phillips Petroleum /Tosco Corporation.

Senior Project Manager

Participated in project planning sessions and conferences with client’s executive team and legal counsel. Formulated project budgets and timelines according to contract terms.

Recruited, trained and supervised up to 100 contract attorneys and support staff to expedite large projects.

Designed and administered MS Access databases to support document cataloging and tracking.

Held ultimate responsibility for the timely and accurate fulfillment of contract terms.

Performed office management and administrative functions including client billing, accounts payable, and payroll.

Assisted President and Vice President/General Counsel in budget planning, cost containment, process improvement initiatives, marketing, and business development.

Education

Carnegie Mellon University, Pittsburgh, PA

Bachelor of Science, Policy and Management – 1997

Continuing Education and Certifications

Project Management Institute, Certified Project Management Professional as of 2008

Organizations

Project Management Institute, October 2008 to Present

Technical Skills

Concordance, Summation, LiveNote, Lexus-Nexis, Westlaw, Lextranet, Introspect, iConect, Ontrack Inview, Ontrack Advanceview, Adobe, Snag-It, UltraEdit, DocHunter, Trial Director, Microsoft Office Suite, Microsoft MapPoint, Microsoft Project, Microsoft Sharepoint, Lotus Notes, Business MapPro, Intuit Quickbooks Pro

Contact this candidate