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Customer Service Sales

Location:
Fremont, CA
Posted:
December 01, 2016

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MICHELE JAMES

510-***-****

acxp99@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Produces customer value (internal Produces high quality results, offers creative/value added ideas and solutions; Completes projects on time. Demonstrates excellent judgment in making decisions. Needs little direction on assignments. Solutions to issues are reached quickly. Visualizes new ways/improvements to existing practices or technologies.

Extensive experience in Master Scheduling, Production Control and Material Planning with high technology manufacturing and R&D companies.

AREAS OF EXPERIENCE

Formulate and execute studies of advanced technologies that represent potential areas of business products in the future.

Perform complex analysis of difficult problems.

Provide planning leadership to organizations looking for solutions to problems.

Strong oral and written communication skills. Excellent report writing and presentations skills.

Strong analytical, interpersonal, and organization skills.

PROFESSIONAL EXPERIENCE

Therme-x, Hayward, California March 2016- June 2016

NPI Planner/buyer/program manager

Key team member of the New Products Introduction team for A precision machine shop specializing in electric heaters,

Process controllers, thermocouples, And furnace brazing.

Routing and dispatching of manufacturing work orders in accordance with plan.

Provide weekly shipment schedule to Sales and Customer Service.

Member of interdepartmental team with Customer Service and R&D tasked with reviewing customer orders to ensure accuracy of information, instrument configuration, and for the analysis of customer sales orders with respect to capacity planning and material availability.

Coordinate and manage weekly production meeting to review active work order status, priorities, schedule performance, and future work order releases.

Work closely with Purchasing to identify and eliminate material shortages.

Monitor non-conforming material location and properly disposition items.

Implement ECO in WIP as required.

Monitor work order integrity on the production floor.

Coordinate order shipments and materials with Field Service to meet their installation schedule.

Placed purchases requisitions and purchase orders per MRP and as required. Work with suppliers to effectively negotiate and purchase product/services based on best terms

Labcyte, Sunnyvale, California May 2015 – Nov 2015

Production Planning Analyst

Key team member of a global biotechnology tools company headquartered in Sunnyvale, California, is revolutionizing liquid handling. Echo® liquid handling systems use sound to precisely transfer liquids

Routing and dispatching of manufacturing work orders in accordance with plan.

Provide weekly shipment schedule to Sales and Customer Service.

Member of interdepartmental team with Customer Service and R&D tasked with reviewing customer orders to ensure accuracy of information, instrument configuration, and for the analysis of customer sales orders with respect to capacity planning and material availability.

Coordinate and manage weekly production meeting to review active work order status, priorities, schedule performance, and future work order releases.

Work closely with Purchasing to identify and eliminate material shortages.

Monitor non-conforming material location and properly disposition items.

Implement ECO in WIP as required.

Monitor work order integrity on the production floor.

Assist Accounting with reconciliation of work order variances.

VOLTERRA SEMICONDUCTOR, Fremont, California 2004 - 2013

Sr. Engineering Materials/Production Planner, Supply Chain Management

Team member of the PCB Services supporting all departments including Sales and Marketing to support the Volterra product

Load and maintain Master Schedule key player in setting up and qualifying new suppliers to improve supply chain availability for R&D and new product design regarding material and all cost cutting measures (Note: Volterra acquired by Maxim Integrated

2013, key member of the Volterra /Maxim transition team.)

Set up manage all engineering and R&D Build plans and purchase orders

Manage preliminary and deliverable documentation/BOMs, Drawings, ECOs .

Work directly with our key PCB, and PCA suppliers, set up and manage consigned material also set up and manage the Fremont engineering material/ components stock room supporting all labs.

Track and drive return on RMA material

Spare planning

Supervise, manage, several individuals in material management, production control and several prototype activities.

APPLIED MATERIALS, Milpitas, California 2000 - 2004

Sr. Production Planner

Key team member of the Spares Manufacturing Group. Working with marketing, engineering, production, and new business to determine forecast, capacity to ensure a quality product for delivery to our customer.

Respond to Customer RFQ Specifications, and leading technical negotiations with customers.

Translate customer requirements into buildable systems within manufacturing business guidelines.

Manage the order process from time of booking through shipment to ensure communication of status and maintenance of commitments to customers, including source inspections

Forecast business opportunities for bookings and billings reports

Providing Planning expertise in verification and establishment of lead times, Kit/Assy. Costs, Item Master details. Identified opportunities for cost and cycle time reduction.

Plan and manage a three million dollar warranty repair backlog including customer paid repairs

Key player in the implementation of the Headsmart project, refurbishing and new build CMP heads (2 million dollars’ annual revenue)

SOLECTRON CORPORATION, Newark, California 1999 - 2000

Sr. Material / Production Planner / Scheduler

Key team member of Customer Focus Team, in a BTO environment. Responsible for all Material and capacity planning and scheduling and new products introduction.

Production/material planning for a customer that orders backbone routers.

Supply planning assessments for all customer ECOs and multilevel BOMs.

Managed daily production planning. Maintained accurate levels of inventory to meet sales forecast.

Direct manufacturing and stockroom personal on priorities and build changes.

Program manager in interim.

MOTOROLA CORPORATION, San Jose, California 1998 - 1999

Sr. Material / Production Planner / Scheduler

Tasks included overall Program Management Planning including managing a three million dollars per month backlog.

Generated work orders from sales orders to insure timely delivery to customers.

Generated and issued purchase orders to suppliers and primary contact to resolve issues regarding consignment material and schedule.

Directed manufacturing and stockroom personnel on priorities and build changes.

Maintained accurate levels of inventory to meet sales forecast.

Interfaced with manufacturing, Sales, QA, and outside suppliers.

LAM RESEARCH, Fremont, California 1995 - 1998

Sr. Engineering Planner /Scheduler

Responsible for Research and Development of complex CVD/PDV engineering products modifications and upgrades across all program lines

Interfaced with Engineering, Master scheduling, purchasing, suppliers, and various departments to meet delivery requirements

Responsible for program planning, management, material/production planning, procuring, expediting, and overseeing BOM structure with a focus on the seamless transfer of information from planning to manufacturing.

Provided accurate top level MRP input to drive material for first builds on schedule.

EDUCATION:

High school diploma, Computerized Business applications - Certificate Program Ohlone College, Fremont

APICS Coursework MRP, Shop Floor Control, Master Scheduling, TQM, Capacity Planning, Inventory control, Program Management, Transitioning to Management.



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