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Customer Service Human Resources

Port St. Lucie, Florida, United States
December 01, 2016

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*** ********* ******* **. ***** **** Wilmington, DE, 19801 Cell: 215-***-****

Cell: 215-***-****


A results oriented professional with expertise in various areas of Human Resources, Sales, Customer Service, and Administration. Proven experience in management, coordination, and reporting utilizing strong computer skills. Self-directed individual with the ability to multi-task, work independently, as well as thrive in a fast paced team environment.

Professional Experience

BPG Real Estate Services August 2014-August 2015

HR Specialist

Administered various Payroll and Benefit duties including running payroll biweekly using ADP. Lead the implementation and training of ADP to roll out to all BPG employees. Assisted with open enrollment for benefits, Reconciled all monthly benefit carrier bills, Responsible for Worker Compensation, Short/Long Term Disability, and Department of Labor Issues. Responsible for new hire orientation, Assisted the Director of Human Resources in all company related events.

• Administered various Payroll duties including:

o Established new hires on the Payroll system.

o Transmitted status changes and changes requested by associates, including updating bank accounts for direct deposit, updating W-4’s, and submitting deduction changes.

o Ran and reviewed payroll information and double checked for accuracy.

o Removed terminated employees from the payroll system and ensured final pay was processed.

o Ensured payroll reports are distributed as needed.

• Administered various Benefit duties including:

o Enrolled new hires, processed mid- year changes, and resolved coverage issues.

o Ensured enrollment paperwork was received in a timely manner, checked for accuracy, transmitted to vendor and filed.

• Reviewed and reconciled the monthly Benefit carrier bills and submitted to Accounting for payment.

• Oversees various other functions including:

o Answered employee questions and investigated issues related to payroll and benefits.

o Assisted in organizing employee activities

o Performed New Hire Orientation.

o Coordinated the company Discount Travel Passports Program.

o Responded to employment verifications.

o Responded to unemployment notifications.

o Assisted with company trainings.

FOXYWARE, Port Saint Lucie, FL July 2011- August 2014

Sales/Design Coordinator

Responsible for sales, management, processing, and development of custom art / designs based on specifications provided by customers. Successfully coordinate with customers and overseas vendors to develop design specifications, generate quotes and purchase orders using QuickBooks. Track orders and follow up with customers to provide customer satisfaction.

• Generation of estimates, purchase orders, and order confirmations using QuickBooks

• Determination of design and creation methods, required materials, and associated costs using Outlook

• Management of sales from order initiation to receipt of product ensuring client satisfaction

• Attend Tradeshows- Las Vegas, Orlando, Chicago, Atlantic City NJ, New York

NORTH PHILADELPHIA HEALTH SYSTEM, Philadelphia, PA July 2010-July 2011

Human Resource Representative

Processed, and reported Human Resources (HR) data utilizing ADP and Enterprise reporting systems. Processed changes as a result of new hires, salary adjustments, status changes, terminations, and transfers. Provided ongoing support for Girard Medical Center and Saint Joseph Hospital recruiting efforts.

• Distributed qualified bids on postings, pre-screened and referred qualified internal and external applicants to the appropriate manager; coordinated interviews; scheduled pre-employment physical exams, pre-employment paperwork and orientation dates

• Prepared and distributed monthly reports including: evaluation compliance, turnover, new hire, termination and union membership reports to the appropriate departments

• Processed all status changes, scheduled salary increases, and sent conformation letters to employees Processed all enrollment/cancellation information for medical, dental, prescription and life insurance; and assisted in open enrollment and benefit fairs

• Prepared EEO-1 and Board Reports for HR Director

• Posted and managed all available job openings weekly

Accounts Receivable Specialist May 2008- July 2010

Responsible for the review of Community Behavioral Health (CBH) accounts. Successfully performed all billing, follow up, and support functions. Performed patient file and document maintenance, and posted payments / allowances in accordance with departmental policies and procedures.

• Prepared all CBH claims, downloaded them to CBH Billing software, and sent them electronically to CBH on a daily basis

• Reviewed all open accounts and transmittal reports from CBH daily

• Downloaded weekly Rejection Reports and followed up on any accounts with open issues

• Researched and resolved insurance issues and notified the Utilization Specialist of any changes from Behavioral Health Special Initiative. Coordinated 11 reports daily utilizing Siemens Medical Solution

ADVERTISING SPECIALTY INSTITUTE, Trevose, Pa September 2005- August 2007

Training Support Representative

Trained web-based classes on order management software. Managed in-bound calls and provided resolutions to training / tech questions. Maintained relationships with trainees by monitoring monthly usage of web products.

Advertising Coordinator

Facilitated initial contact to all new advertisers in the ASI Internet Department. Consulted with clients on creating and maintaining their Supplier web sites. Worked with designers to quote and produce quality web sites

MOUNTAIN CHALET, Port Saint Lucie, FL August 2002- August 2005

Event Coordinator/Office Manager/Sales Associate

Coordinated travel arrangements for trade shows, and staff. Provided customer service and monitored all incoming orders. Merchandised trade shows booth for all shows. Attended trade shows in Boston, Denver, Las Vegas, Florida, and New York.

Other Experience

AMERICAN EMBASSY, Zimbabwe, Africa


Responsible for typing and filing classified office documents. General office duties.


Sexual Harassment Committee for Advertising Specialty Institute

Cultural Diversity Committee for North Philadelphia Health System

Mandatory Training Committee for North Philadelphia Health System

Employee Recognition Ceremony Committee for North Philadelphia Health System


BA, Business Administration/Human Resources, Holy Family University, Philadelphia, Pa Graduation November 2007. Financed education thru full time employment.

Technical Training

Microsoft Office System (including Microsoft Word, Excel, Outlook, and PowerPoint), Adobe® QuickBooks, HRIS-(ADP) Pay force Payroll Solutions and Enterprise E-time, Department of Public Welfare Eligibility Verification System, SMS Rumba, Siemens Medical Solution (Express Query), Claim Agent (Medical Billing Software).

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