Operations – Business Support

Committed to maximizing overall business performance and achieving optimal productivity

Strategic, resourceful, and dynamic management professional, offering key credentials and strengths in operations planning and management, staff training and development, and process improvement. Successful 25+ year career with proven ability to train and retain top talent and develop collaborative teams. Demonstrated aptitude to independently direct operations and maintain optimal efficiency; supports short and long-term business goals. Leads multimillion dollar industries to operational excellence.

• Leadership & Relationship Building

• Logistics and Distribution Scheduling

• Vendor and Client Management

• P&L and Budget Management

• Employee Training & Staff Development

• FMCSA, DOT, OSHA, TSA Regulatory Compliance

• Deliver World Class Client Service

• Sales & Contract Negotiations

• Process & Continuous Improvement

ACHIEVEMENTS

Successfully managed to grow fleet from 1 to 141 trucks; increased profit margins to 15%.

Saved company $100,000 by implementing audible conferencing for 20 managers.

Increased driver proficiency by 25% through improved hiring procedures and extensive training; reduced employee turnover rate to .08%.

Developed considerable new business; led ramping up of employee headcount to 400+ at peak.

PROFESSIONAL EXPERIENCE

Business Development Director, AllStaff, Phoenix, AZ 2016 to present

In charge of cultivating relationships and targeting new business relationships; successfully sells services of temporary employees, direct hire employees, and payroll services to business owners and small to large businesses.

Facility/Contractor 2013 to present

Strategically-tactically: helped clients, understand the potential impact of their decisions on the provision of space, services, cost and risk.

Operationally: ensuring contractors compliance and the proper operation of all aspects of a facility to create an optimal, safe and cost effective environment for the occupants to function.

Strategically managed the design, planning, construction and maintenance of equipment, machinery, buildings. Planned, budgeted and schedule facility modifications, including estimates on equipment, labor materials and other related costs.

Financial forecasting/budgeting planning, time frame and overseeing building work/renovation, negotiate contracts to optimize delivery and cost saving manage contractor and vendor relationships.

Operations Manager (contract), Eagle Transport Corp., Rocky Mount, NC 2013

Personally hired to manage business operations and meet corporation goals for a nationwide fuel transport company with 440+ trucks and 23 terminals; managed safe driver programs, DOT, and random specimen collections.

Strategically implemented policies and procedures for hiring high quality staff and supervising drivers, laborers, and administrative staff; oversaw processing of payroll, vacations, and driver scheduling.

Implemented underutilized policies, programs, and procedures, including schedules, routes, allocation of company drivers, vehicle usage, and maintenance. Successfully ensured all compliance to requirements.

Operations Manager (contract), Bottomley Enterprises, Ennice, NC 2011 to 2013

Managed and coordinated an interstate transportation company with holdings of $12M plus assets, including 25 trucks and 65 trailers in a coast to coast transportation company.

Controlled and managed all financial aspects of A/P, A/R, budgeting, asset management, and payroll.

Provided strategic direction to staff and customers regarding TL procedures, tariff matters, and policies.

Developed and implemented new procedures for drivers, administration, and mechanical departments.

Traffic Control Officer, Iredell Statesville, Statesville, NC 2010 to 2011

Effectively managed all day to day operations of assigned post for security issues. Strategically controlled all inbound and outbound traffic; performed all security initiatives, including lockdown and fire drills.

ARIZONA CALIFORNIA EXPRESS (merged with Fast Trucking and Action Delivery), 2000 TO 2010

VP Operations/Sales & Customer Service Manager, Action Delivery, Phoenix, AZ 2007 to 2010

Led merger with a transportation company consisting of 140+ trucks in 13 western states, including negotiations; identified additional sales opportunities with existing companies; developed strong new customer relationships.

Effectively sourced, hired and developed a high performance staff via proven recruitment methods and training.

Analyzed, simplified, and implemented new database procedures; updated existing customer base from acquisition.

Successfully managed customers; quickly identified issues and provided long-term resolution.

Territory Manager, Fast Trucking, Inc., San Diego, CA 2005 to 2007

Merged with a privately held company; expanded business outreach from southern California to Arizona.

Conceptualized and executed all phases of new business development; consistently exceeded sales and revenue goals.

Directed operations for entire customer base acquired from Arizona California Express acquisition; effectively oversaw 13 locations, including all staff, operations, process improvements, and reporting.

Oversaw DOT safety requirements, SAFER, and FMCR; led compliance to OSHA, Hazmat training, TSA and IFTA.

Operations Manager, Arizona California Express, Phoenix, AZ 2000 to 2005

Successfully developed and grew business to 141+ trucks across 13 western states; drove assets and revenue to $20M+ annually.

Effectively implemented procedures for qualifying, hiring, and supervising drivers, laborers, 6 terminal managers, and administrative staff. Strategically developed policies, programs, and procedures for LTL transportation system.

Directly accountable for growing revenue, adding equipment, loading tracking, developing and obtaining rate agreements; facilitated and sold new truck load pricing strategies to attract and retain customers.

Managed all financial expenditures and operation reports; determined strategy for increasing profits and controlling rates. Developed methods for expansion, route extension, and acquisition of equipment.

MILITARY SERVICE

United States Marine Corps, Honorable Discharge

EDUCATION - CERTIFICATIONS - LICENSURE

AST / CS MIS Degree, ITT technical Institute, Tucson, AZ

Computer Science Training, National Technical College, Los Angeles, CA

CDL Instructor and CDL, State of Arizona, State of North Carolina

Completed training in Hazmat, DOT, TSA, OSHA, Security and Deal Brokering

Licensed Realtor, State of North Carolina

ADDITIONAL SKILLS

Certified in Microsoft Office Suite, MS Outlook, QuickBooks Pro, AS400, Zarlite, and various Trucking and Transportation Software.

Analytical and detail-oriented professional with extensive experience in process improvement, complex problem-solving, and cross-functional team work across diverse disciplines.

Delivered significant financial gains through a proactive approach; grew revenue and profitability through a customer-focused, entrepreneurial approach; personally gained and managed key accounts.

Sales and business communication abilities include extensive business development and negotiating, working effectively with high-profile clients, and developing a loyal client base.

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