Kevin Colonna ** Tracy Drive ■ Fords, NJ ***** ■ 732-***-**** ■ acxp7n@r.postjobfree.com

Top Technical Support Specialist

~Expertise in troubleshooting, maintenance, and repair of Large Systems, Data Storage Systems, Robotics, and Laptop/ Desktop/ Server Environments, Cisco, Brocade Switches

~Credentials include A+, NetApp NAIP, ASE2, ASE3, IBM, Lenovo, Dell DCSE, Apple, Sony Certifications~

On-site Field Service ■ High-Level Installation, Repair & Troubleshooting ■ Project Coordination

Account Management & Customer Relations ■ Storage Engineer ■ Teambuilding & Leadership

I am a detail-oriented troubleshooter with an outstanding track record of success. As a career-long service technician, I have encountered and resolved a great deal of various electrical, mechanical and software issues pertaining to a wide array of equipment.

I am customer service-oriented, with a high level understanding of troubleshooting concepts. Prior to enrolling in DeVry University I worked as an electrician for Sigma Electric in Farmingdale NJ for about a year and gained a wealth of knowledge and experience.

Professional Experience

TSI Turtle Services (Turtle and Hughes) Linden New Jersey

Field Service Industrial Electrical Technician ■ July 2016 - Present

As a Field Service Electrical Technician for Turtle and Hughes we use Automation and Services Solutions for Generating Plants. Environmental Services for Real Time Data Reporting and EPA Compliance. Another services for our customers is Industrial Disaster Recovery along with Network Testing at over 100 different sites in the Metro Area.

Project managing at Generating Stations for EPA Compliance

Full Turn Key Solutions with Focus on Generation and Industrial Infrastructure

Continuous Emission Monitoring Systems By Managing real time emissions Data

Industrial Wireless Infrastructure at Generation Plants using dual band Cisco Technology

TSP (Technical Service Professionals), Dallas Texas

Associate Storage Engineer ■ Sept 2015 – July 2016

As an Associate Storage Engineer for TSP, I would provide onsite service and support, along with installations for NetApp equipment at various data centers. My job responsibility would be to respond to emergency repair requests, minimizing downtime and ensuring business continuity. As an installation technician, I would rack and stack the equipment along with configuring it to the customer’s request. I have an eye towards maintaining system up-time through preventive maintenance and pinpoint repairs towards the root cause of issues. Interacting with internal and external customers at a very high level is on a daily basis.

Rees Scientific Corp, Trenton NJ

Field Service Technician ■ April 2015 – Sept 2015

Field Service Technician for the Innovator and world Leading Corporation in Automated Temperature Monitoring Systems. Provide Validations on Clients’ Systems and Respond to Service Calls as Needed. These systems are Vital for Blood Banks, Hospitals, Invitro Fertilization Companies and more. Most of these Units are imperative as most items inside the units Monitored, are Vital for the future of Medicine and Medical Research.

IBM Corporation, Englewood Cliffs, NJ

Field Service Technician ■ Sept. 2000 – April 2007 and April 2014 – April 2015

Member of a world-class technical support team that provides on-site service to some of the largest data centers in NY and NJ. Perform high-level troubleshooting, install, maintenance, and repair of diverse Windows, AIX and Linux platform Servers. I maintained continuous uptime on critical systems and equipment.

• Achieved a 98% first-time resolution rate by leveraging technical support expertise. Met

stringent timeframes protecting company’s reputation as a reliable, service-driven organization.

• Coordinated the installation of large-scale systems, Mainframes, and Storage Systems.

• Increased revenue by introducing maintenance contracts and equipment upgrades to customers.

Woodbridge Police Department, Woodbridge NJ

Police IT Technician – April 2013 – March 2014

Maintenance and repair of desktops, department laptops, printers and L3 Communications (in Cop Car Computers). Used standard systems and software applications such as Exchange, Office Suite (including Outlook), Active Directory and other Windows based systems and devices. Acted as all level support to troubleshoot and resolve applications and Hardware tickets for the entire Police Force.

Professional Experience (Continued):

SCRIPTPRO LLC, Mission, Kansas

Regional Field Service Technician – December 2010 – April 2013

. Provide top level suport to the industry and world leader in Pharmacy Automation. Service and Support a wide array of equipment designed and manufactured by Scriptpro such as the SPX00 (Drug Dispensing Robot), Telepharmacy Equipment, Servers, Workstations, Printers, and Networks

Respond to emergency repair requests, minimizing downtime and ensuring business continuity.

Perform general and preventive maintenance on all of equipment manufactured by ScriptPro.

Use advanced troubleshooting skills to diagnose, isolate and repair hardware and software malfunctions.

Employ strong interpersonal skills to project a positive and professional image of the company.

WORLD WIDE TECH SERVICES LLC (previously Qualxserv), Tewksbury, MA

Senior Field Service Technician ■ April 2007 – June 2010

Provided expert-level technical support as an outsourced contractor for major manufacturers including IBM, Dell, Lenovo, Sony, and Apple. Selected to provide on-site support to some of company’s top clients including Johnson & Johnson, Avaya, and Verizon. Performed routine and complex maintenance, troubleshooting, and repair of desktops, laptops, servers, workstations and external peripherals. Projects included:

Johnson & Johnson: Independently managed technical support functions at the company’s Raritan campus; provided dedicated support to 100,000 employees in five operating companies; maintained full-time, on-site presence three days per week; requested by client to serve as the sole Field Service Technician.

Avaya: Requested to serve as the company’s sole on-site Field Technician for a single facility with 10,000 users; maintained full-time on-site presence one day per week; received client commendations for reducing costs by developing solutions to avoid equipment replacement; achieved a 100% first-time resolution rate.

Education

DeVry University, North Brunswick, NJ – Electronics Technician Degree, October 1998 Completed 90+ Credits

Middlesex Fire Academy, Sayreville, NJ – Firefighter I & II, First Responder and Much More, 1999.

Community Leadership

FORDS FIRE COMPANY, Fords, NJ ■ Firefighter, Sept. 1999 – Present

Progressed through positions of increased leadership responsibility including President, 2011 Chief, 2010-2011; 1st Assistant Chief, 2009-2010; 2nd Assistant Chief, 2008-2009; Captain, 2006-2007; Lieutenant, 2004-2006

Provide leadership to a volunteer fire department with 40 active members. Serve as Incident Commander and manage emergency on-site response. Develop firefighting strategies, delegate assignments, coordinate drills, request equipment, and oversee training for the department

Contact this candidate