Nagendra acxp70@r.postjobfree.com

Salesforce Consultant 630-***-****

Professional Summary:

9+ years of IT experience of which, 6 years of experience in Salesforce.com CRM platform using Visual force, Apex classes with substantial experience in Salesforce.com administration, operational analytics, and quality assurance with emphasis on process improvement. Experience in scope, design, testing, training, deployment and follow up on a multitude of strategic projects within Salesforce.com as the Salesforce.com Developer and administrator.

Designing of custom Objects, custom fields, Role based Page layouts, custom Tabs, custom Reports, Report folders, Report extractions to various formats, design of Visual force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.

Work experience in Custom Integration of Outbound Messages, Work Flow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, Custom Application, Sandbox data loading.

Implemented Security and Sharing Rules at Object, Field and Record levels, custom Roles, Roles Hierarchy and Permission Sets.

Worked with Lightning Connect for pulling data real-time.

Created Summary Reports, Matrix Reports, Pie Charts and Dashboards to assist the business team.

Installed Apps from AppExchange, Configured and maintained user Security Permissions in compliance with organizational needs.

Support and training new end users and business users of the salesforce.com application.

Experience in analyzing the business requirements to design onsalesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.

Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.

Worked on SF1 Application.

Proficiency in Object Oriented Languages like C++, Java, Servlets and other Java technologies and also Familiar with AJAX and JQuery.

Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.

Excellent communication and inter-personal skill, accustomed to working in both large and small team environments.

Implemented and delivered projects under Agile Development Environment and Test Driven Environments with large and small Team Project.

Experience in working with Eclipse IDE and Force.com Plug-in environment.

Technical Skill set:

Sales force Technologies

Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, Visualforce Component and Controllers, SOQL and SOSL

Force.com Tools

Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector and AJAX Toolkit

Integration Tools

Workflows and Approvals, Custom objects, custom Labels and tabs, Dashboards, Roles, Security, Field updates, Reports, AppExchange Package & Custom Application and Sandbox and data loading

Languages

Apex, C, Java

Web Technologies

HTML, XHTML, CSS, XML, Java script

Database

Oracle, SQL Server and MYSQL

Application Tools

Eclipse 3.4, Force.com IDE, MS Office, Data Loader,

Apex Explorer

IDE and Editors

Eclipse, My Eclipse and Force.com Eclipse IDE

Office Tools

Microsoft Project, MS Visual Source Safe, MS Visio,MS

Office

Platforms

Windows NT /2000 /XP Pro / Vista /2003 /2008, UNIX/Linux

Project Summary:

Client: IDEXX Labs

Role: Sr. Salesforce Developer

Period: May 2016 – Till Date

Responsibilities:

Responsible to maintain the team, and suggesting them in technical aspects.

Responsible to interact with clients and assigning work to offshore team.

Responsible to set up meetings with clients to get business requirements.

Responsible for delivering project in a time given to maintain hours allocated by clients.

Created profiles and implemented Object and field level security to hide critical information on the profile

users.

Responsible for Design reviews and Code reviews.

Interacted with various business user groups for gathering the requirements for salesforce.com CRM

implementation.

Responsible to maintain a projects as a Scrum Master.

Responsible for implementing the features Case management, Reporting/Analytics, Knowledge

Management.

Responsible for Customizing and Maintaining Service Cloud for customer Service.

Used SOQL and SOSL for data manipulation purposes.

Developed Apex Classes, Apex Triggers, Custom Controllers, and Controller Extensions.

I Performed the roles of Salesforce.com Analyst/Administrator in the organization

Responsible for designing the solutions that meets the business needs for customer services applica-

tion.

Defined the scope of the project based on the gathered business requirements including document-

tion of constraints, assumptions, business impacts, project risks and scope exclusions.

Configuring Email-2- Case customizing the service cloud for various business support groups.

Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Campaigns,

Reports and Opportunities.

Designed, implemented and deployed Custom objects, Page layouts, Custom tabs, Components to

suit to the needs of the application.

Used Salesforce Chatter to provide real time notifications of changes in Accounts, Leads and Oppor-

tunities to help sales and service teams to be more efficient.

Developed Batch class to pull the asset information on to asset for easy reporting.

Project Summary:

Client: Live Oak Bank.

Role: Sr. Salesforce Developer

Period: November 2015 – May 2016

Responsibilities:

Responsible for Designing, Maintaining and Customizing Business Rules Engine (Workflow Management System).

Responsible for developing several Triggers, Apex classes and Visual force pages as part of the Application Development for the Service Cloud.

Responsible for Design reviews and Code reviews.

Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.

Responsible for implementing the features Case management, Reporting/Analytics, Knowledge Management.

Responsible for Customizing and Maintaining Service Cloud for customer Service.

Involved in Project Inception, Project Technical Design Plan, and Configuration of portions of the SFDC application.

Responsible for designing the solutions that meets the business needs for customer services application.

Defined the scope of the project based on the gathered business requirements including documentation of constraints, assumptions, business impacts, project risks and scope exclusions.

Involved in Salesforce.com Application setup activities and customized the applications to match the functional needs of the organization.

Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.

Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Designed, implemented and deployed Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Used Salesforce Chatter to provide real time notifications of changes in Accounts, Leads and Opportunities to help sales and service teams to be more efficient.

Responsible for making sure all the governance and review processes are in place.

Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits.

Client: First Data.

Role: Sr. Salesforce Developer

Period: Aug 2014 – November 2015

Responsibilities:

Developed various Custom Objects, Tabs, Components and Visualforce Pages.

Worked on customer portal security settings for limited visibility.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Worked with Lightning Connect for Salesforce Apps to access external data.

Worked on SF1, Developed a Salesforce1 Application.

Developed various Custom Objects, Tabs, Components and Visualforce Pages.

Worked on customer portal security settings for limited visibility.

Worked with Multi-Currency, Multilanguage, and Product & Price book set-ups.

Created page layouts and record types.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users

Developed complex functionalities using APEX, VF and JavaScript where appropriate.

Used Data loader to make bulk upload of client data.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Interacted with the Salesforce.com premium tech support team on a regular basis.

Created profiles and implemented Object and field level security to hide critical information on the profile users.

Built custom buttons to send emails on demand.

Configuring Email-2-Case customizing the service cloud for various business support groups.

Environment:

Saleforce.com platform, Apex, Data Loader, HTML, Java Script, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandboxes (Developer sandbox, Configuration only, Full sandbox) Eclipse IDE Plug-in, Windows XP.

Client: Independent health, Buffalo, NY

Role: Sr Salesforce Developer

Period: Oct 2012 – July 2014.

Headquartered in Buffalo, New York, we are a not-for-profit health plan that continually aims to provide our community with innovative health-related products and services, which enable affordable access to quality health care.

Responsibilities:

Coordinated with vendors and legacy application team for integrating data flow with Salesforce as centralized system.

Designed and developed custom pages using Visualforce and JavaScript to provide better UX.

Integrated with legacy system using REST API to maintain Synchronization.

Designed and developed retriggering rules and mechanism for data and transient errors.

Built custom sharing rules and role hierarchies for 6000+user base.

Worked with Production support team and fixed the issues on On-Demand basis.

Added error handling functions to existing code to make it more robust and to make it easily expandable to handle future requirements.

Developed complex functionalities using APEX, VF and JavaScript where appropriate.

Used Data loader to make bulk upload of client data.

Worked with App exchange application Informatica for data migration.

Developed custom search functionality for accounts and contacts using SOSL..

Enabled and used API only user for performing regular updates from legacy system using REST API.

Designed and developed Ticketing application to handle production support incidents and bugs.

Developed triggers for complex workflow rules working around the governor limits.

Developed custom edit and detail page for accounts due to complex business requirements (immediately after making updates, legacy system window had to open respecting SSO).

Created multiple record types based on the category of clients.

Based on the business requirements, created multiple custom objects and fields (created lookup fields to maintain relationship between objects).

Environment:

Saleforce.com platform, Apex, Data Loader, HTML, Java Script, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandboxes (Developer sandbox, Configuration only, Full sandbox) Eclipse IDE Plug-in, Windows XP.

Client: Protective.com, Syracuse, NY

Role: Salesforce Developer/Admin

Period: May 2011 – Sep 2012

At Protective, we work hard to help people protect tomorrow so they can better embrace today. If you are driven to help others, Protective could be your future. For more than 100 years, Protective has been driven by our core values and built around serving people. It’s the key to our success.

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Created business requirement documents and functional requirement documents.

Created templates and solved cases related to all types of Sfdc functionalities.

Maintained Salesforce.com for 500 + users.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.

Developed various Custom Objects, Tabs, Components and Visualforce Pages.

Worked on customer portal security settings for limited visibility.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Configuring Email-2-Case customizing the service cloud for various business support groups.

Developed Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Developed and deployed workflows wherever necessary.

Developed Batch class to pull the asset information on to asset for easy reporting.

Created complex validation rules to capture the correct information.

Performed the roles of Salesforce.com Analyst/Administrator in the organization.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Interacted with the Salesforce.com premium tech support team on a regular basis.

Created profiles and implemented Object and field level security to hide critical information on the profile users.

Worked with Multi-Currency, Multilanguage, and Product & Price book set-ups.

Created page layouts and record types.

Developed triggers to support complex business process.

Built custom buttons to send emails on demand.

Enabled SSO (SAML 2.0) to portal by installing SSL certificate.

Environment: Salesforce.com Data Loader, Sf2Sf, Workflow & Approvals, Dashboards, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox, Eclipse IDE Plug-in, SalesforceMobile, Eloqua.

Client: First American, CA

Role: Salesforce Developer

Period: Oct 2009 – Apr 2011

First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.

Responsibilities:

Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual force, Force.com API

Designed Custom Objects, Entity-Relationship data model, validation rules on the objects and tabs.

Developed outbound and inbound email services.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Develop and regularly perform de-duping and data cleanup procedures.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Maintained Salesforce.com for 370 + users.

Build REST API integration to third party system to pull the customer information on near real time.

Developed test classes for triggers and classes with more than 80% code coverage.

Implemented Roll-up summary fields and formula fields for reporting purpose.

Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users

Created profiles and implemented Object and field level security to hide critical information on the profile users.

Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of AppExchange applications

Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.

Coordinated with Oracle apps team to integrate opportunity and quotes from SFDC.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java, Sandbox, Eclipse IDE Plug-in.

Client: Kotak Mahindra, India

Role: SQL Server Developer

Period: Apr 2008 – Sep 2009

Kotak Mahindra is one of India's leading financial organizations, offering a wide range of financial services from commercial banking, to stock broking, to mutual funds, to life insurance, to investment banking and the financial needs of individuals and corporate.

Responsibilities:

Resolved database space issues by sizing Table spaces, data files, and log files in Oracle.

Preparing database schema, data insertions and retrievals, procedures, triggers, scripts and queries with abilities to prioritize and operate proactively.

Involved in loading sample data, generating development setup and preparing documentation with data accuracy to provide as and when required.

Create or propose technical solutions when faced with a new complex systems design or process issue, where little or no precedent exists.

Drive documentation for processes and improvements to streamline and optimize work performed

Involved in database schema creations and data insertions and retrievals

Wrote procedures, triggers, scripts, and queries & Loading sample data.

Created DEV setup and involved in documentation & tested entire system and functionality.

Environment:

SQL Server 2000/2005, Advanced Windows Server 2009/03, AIX, T-SQL, PL/SQL,OEM, SSIS, SSRS, SSAS, LINQ.

Client: ICICI, India

Role: Software Engineer

Period: Jan 2006 – Mar 2008

As a member of QA team, analyzed and tested Account Maintenance system. This Clint\Server application is designed to maintain customer accounts and support the business functions and financial transactions.

Responsibilities:

Developed detailed Test Plans and Test Cases in Test Director and executed them

Participated in Business Analysis, Requirement Analysis and Data Analysis

Test Cases were designed based on Use-Cases and Requirements in Test Director

Maintained requirements in Test Director and requirements are traced to Test Cases in Test Director

Performed GUI, Functional, System-Integration and Regression testing

Extensively used SQL for data integrity testing at the backend

Investigated Software defects and interacted with Analysts to resolve technical issues

Involved in analysis and study of functional specifications for the enhancement of existing functionality

Conducted Smoke testing on new versions

Maintained and Troubles hooted Network and its problems in the testing environment

Responsible for System Testing, Regression Testing and Acceptance Testing

Tested User Interface inconsistency and application functionality

Recommending continuous process improvement, maintain QA standards and artifacts

Environment:

Windows 2000, Test Director, Java, Java script, ASP, HTML, SQL Server 2000, MS-Word, MS-Excel, MS-Project.

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