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Customer Service Representative

Location:
Stone Mountain, GA
Salary:
12/Hourly
Posted:
December 01, 2016

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Resume:

OBJECTIVES

Seeking to secure a Front Desk position, offering experience working with-in environments demanding strong organizational, technical and interpersonal skills.

EXPERIENCE SUMMARY

Diligent, detail-oriented administrative assistant and customer service management, knowledgeable of many office functions with over three years of experience overseeing payroll processing, customer service management, vendor relations, warehousing, shipping and receiving, inventory control and loss prevention/shrinkage, and display merchandising, scheduling

Prepare and Proofread data document invoices, reports, memos, letters, financial statements and other documents to obtain information to respond to requests business transactions, and other activities, using word processing, spreadsheet, database, and/or presentation software.

PROFESSIONAL EXPERIENCES

Bath and Body Works Decatur, GA July 2008 - Present

Sales Associate

• Manage weekly payroll

• Train new associates

• Maintain store cleanliness

• Assist customers

• Manage nightly bank deposits

• Open/ close registers for the day

• Assist store manager

• Conduct/execute floor sets and mid-themes updates

• Manage stores weekly sales plan

• Process and distribute shipment

• Handle cash sales/ returns transactions

Cretia's Creations Warner Robins, Ga February 2001 - July 2006

Customer Service Representative/Receptionist/Information Specialist/Bookkeeper

Prepare for meetings and correspond with clients on upcoming meetings

Reviewed and Compiled files, copy, sort, compute, records and reports of office activities, prepare correspondences and with employees, customers, clients, and vendors.

Utilized Microsoft Word and Access to prepare then proofread data document invoices, reports, memos, letters, financial statements and other documents to obtain information to respond to requests business transactions, and other activities, using word processing, spreadsheet, database, and/or presentation software.

Maintain in-office calendar and training calendar, keeping track of schedules/appointments

Open, sort and distribute incoming correspondence, including faxes and email, and prepare outgoing mail. Utilized Microsoft Access to create and maintain a client database, other database systems and filing, either manually or using a computer.

Received cash and check receipts, posted billing maintained ledger book and computer record of bank deposits. Complete and mail bills, contracts, policies, invoices, reports, email, and maintained clientele book and records

Organized materials for various training sessions, registered participants, prepared room and organized catering

Answered telephones, direct calls and take messages and greeted and assisted visitors

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.

Maintain and restock inventory, interfaced with vendors to ensure all products, merchandise and equipment inventory was ordered, delivered and appropriately price listed.

Managed payroll, wrote and distributed employee, vendors and contractor checks.

Extensive work with visual standards and merchandising high-ticket items

Assist with setting up weddings, banquets, parties, Expos and other special events, also attended clinics for new incoming wedding, special events and floral lines and decorations.

Worked with Bridal Dresses and Formal Wear Consultants, Tailors and Seamstresses for fittings

Scheduled private shopping appointments with high-end customers



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