Summary

Highlights

Experience

Jocelyn Ruiz

**** ****** **

Laredo, Tx 78043

Cell: 956-***-****

acxp5n@r.postjobfree.com

Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Hands-on, multi-task-oriented, positive, proficient, reliable, responsible, adaptable, ambitious, committed, creative, flexible, disciplined.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Energetic work attitude

Telephone skills

Active listening

Critical thinking

Letters and memos

Grammar

Positive and friendly

Highly dependable

Conflict resolution proficiency

Front desk management

Appointment scheduling

Fluent in English and Spanish

Credit card processing

Quick learner

Markdown/promotional procedures

Large cash/check deposit expert

Opening/closing procedures

People-oriented

Trusted key holder

July 2015 to

January 2016

Convergys

Laredo, Tx

Call Center Customer Service Representative

Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Trained staff on how to improve customer interactions.Made reasonable procedure exceptions to accommodate unusual customer requests.Collected customer feedback and made process changes to exceed customer satisfaction goals. October 2014 to

May 2015

Macy's

Laredo, Tx

Womens Shoes

Helped customers select products that best fit their personal needs. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Consulted with customers on the latest styles and trends. Built customer confidence by actively listening to their concerns and giving appropriate feedback.Organized weekly sales reports for the sales department. Designed and suggested new display ideas to improve accessibility to merchandise. Expressed appreciation and invited customers to return to the store. February 2015 to

April 2015

H&R Block

Laredo, Tx

CSP

Education

Client Service Professional. Answered any questions the clients would have regarding paperwork/ their income tax returns. Made/ rescheduled appointments. Called clients to confirm their appointments. Confirmed that appropriate changes were made to resolve customers' problems. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.

2014 Premier

Laredo, Tx, United States

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